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Podcast Episode's:
Key Disciplinaries of CX | Nandkishor Tripathi on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page: https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>https://www.engati.com/cx-community/key-disciplinaries-of-customer-experience</p> <p>Nandkishor Tripathi, Global head of customer experience at SurveySensum talks about how should businesses go about designing a superlative customer experience using a data-oriented approach and how AI and machine learning is elevating Customer Experience and Engagements.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p> Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
Listen: podcast - audio/mpeg

Bringing Communities Together With Tech | Lakshya Sivaramakrishnan on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page: https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>http://www.engati.com/cx-community/bringing-communities-together-with-tech</p> <p>Lakshya Sivaramakrishnan, Program Lead, Women Techmakers India at Google talks about Diversity and Inclusion, and some best practices for organizations to adopt to create more inclusive workplaces with technology.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p> Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
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Content, Connection and AI | Kate Bradley Chernis on Enagti CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page: https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>https://www.engati.com/cx-community/content-that-connects-ai-and-people</p> <p>Kate Bradley Chernis, CEO at Lately tells us how AI helps with content marketing and guides us on how we use technology to improve marketing and customer experience. She also tells us how can companies can improve their social media strategies.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p>Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
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Feedback Loops In B2B Businesses | Shane Goldberg on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customer’s most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page: https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>https://www.engati.com/cx-community/feedback-loops-in-b2b-businesses</p> <p>Shane Goldberg, Principal at CustCore Consulting & National VMO (Doctor) Experience Adviser at Healthscope talks to us about if digital transformation and change management be implemented simultaneously and what could be the possible implications if something goes wrong.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p>Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
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Reactive CS to proactive CS | Kristi Faltorusso on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p><a href='https://www.engati.com/cx-community/reactive-to-proactive-customer-success'>https://www.engati.com/cx-community/reactive-to-proactive-customer-success</a></p> <p>Kristi Faltorusso, VP of Customer Success at ClientSuccess, Founder of CS Real Simple, and Award-Winning Customer Success Executive tells us if the development of Voice of the Customer (VoC) programs and CX measurement frameworks is beneficial. She also tells us why it is hard to switch from a reactive Customer Success model to a proactive one.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p>Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
Listen: podcast - audio/mpeg

Customer Success = Customer Outcomes + Customer Experience | Aaron Thompson on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page: https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>https://www.engati.com/cx-community/customer-success-and-employee-success-model</p> <p>Aaron Thompson, Chief Revenue Officer at SuccessHACKER and Customer Success Connector tells us how do businesses reduce churn with better product adoption. He also talks about all that we need to know about customer success and the model on how CS is related to Employee Success.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p>Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
Listen: podcast - audio/mpeg

The Economic Value Of Digital Identity | Samiran Ghosh on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page: https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>https://www.engati.com/cx-community/the-economic-value-of-digital-identity</p> <p>Samiran Ghosh, Forbes Tech Council Member, and Senior Research Fellow talk about the role that technologies like Artificial Intelligence (AI) and Blockchain play in social inclusion. He also shares his thoughts around identity fraud and cyber resilience.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p>Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
Listen: podcast - audio/mpeg

The limits of health-scoring in SaaS | Ziv Peled on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page: https://www.engati.com/cx-community CX Content page: https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>https://www.linkedin.com/in/zivpeled/</p> <p>Ziv Peled, Chief Customer Officer at AppsFlyer talks about how we can inculcate a customer-centric mindset to be ingrained throughout a company’s culture and how business success is linked to the success of your customers and shares his groundbreaking guide to the exciting new model of customer management.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p> Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EnagatiCX #CX #AI #SaaS #B2B</p>
Listen: podcast - audio/mpeg

The biggest Customer Onboarding Challenge | Donna Weber on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>https://www.linkedin.com/in/donnaweb/</p> <p>Donna Weber, President and Customer Onboarding Leader at Springboard Solutions reveals the biggest Customer Onboarding Challenge and helps us in recognizing, evaluating, and rectifying the Customer Onboarding Metrics.</p> <p>Check out Donna's Book- Onboarding Matters: OrchestratedOnboarding.com</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p> Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
Listen: podcast - audio/mpeg

Pillars of customer-centricity | Sue Nabeth Moore on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page: https://www.engati.com/cx-community CX Content page: https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>https://www.linkedin.com/in/sue-nabeth-moore-6470905/</p> <p>Sue Nabeth Moore, Co-Founder at Success Chain tells us the importance of strategic foundations for creating a customer-centric culture to successfully implement customer success. She also gives us the strategic pillars of customer-centricity and service alignment.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p>Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
Listen: podcast - audio/mpeg

Perception of AI | Bindu Narayan on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>https://www.linkedin.com/in/bindu-narayan-234a2b14/</p> <p>Bindu Narayan, Senior Manager (Advanced Analytics and AI) at EY tells us how can  Artificial Intelligence be made explainable. She also tells us what checks and balances should organizations have in place to make sure they can trust the AI algorithms that they are using.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p>Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
Listen: podcast - audio/mpeg

Creating a roadmap for digital transformation | Harita Gupta on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>https://www.linkedin.com/in/harita-gupta-45632b/</p> <p>Harita Gupta, Country Head - India & Global Head  - Sutherland Global how businesses should go about creating a roadmap for digital transformation and she tells us how they should align and put together distinct innovations across various platforms and geographies.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p>Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
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Effects of AI in Social media | Karla Taboada on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p> https://www.linkedin.com/in/karla-taboada-ph-d-67575728/</p> <p>Karla Taboada  Founder of Domitila Technologies and AI & Data Science Specialist talks about how can we promote and develop human-centered AI and what impact human-centered AI is going to have on the future of work.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p> Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AII</p>
Listen: podcast - audio/mpeg

Sneak Peek At Whats Next For AI And Aviation | Murray Grubb Jnr On Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p> https://www.linkedin.com/in/murraygrubbjnr/</p> <p>Murray Grubb Jnr Director of Customer Experience, Aviation & Strategic Accounts at Oracle tells us why data is crucial for the survival of the aviation industry and what future capabilities we see with AI and Technology.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p> Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
Listen: podcast - audio/mpeg

Transforming Loyal Customers Into Advocates | Emilia D'anzica On Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page: https://www.engati.com/cx-community CX Content page: https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>https://www.linkedin.com/in/emiliadanzica/</p> <p>Join Engati and guest, Emilia D'Anzica, of Growth Molecules, discuss  Transforming loyal customers into advocates. Customer Experience can either help your company grow or result in Churn. You will learn practical tips on what processes and technologies can help your team ensure a seamless customer experience.</p> <p>For more information on Growth Molecules, contact: growth@growthmolecules.com.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p>Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
Listen: podcast - audio/mpeg

Secret Sauce for CX in AI Banking | Anna Maj on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page: https://www.engati.com/cx-community CX Content page: https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>https://www.linkedin.com/in/anna-maj-fintech/</p> <p>Anna Maj, Senior Advisor at Truffle Capital, Senior Lecturer at CFTE, and FinTech Leader talks about technology that is helping the financial sectors and how can technology can enhance CX for the BFSI industry. She also explains to us how conversational AI helped businesses in communicating with customers and especially how chatbots and live chat enhance the customer experience.</p> <p>Anna's Conversational AI in Banking course: https://courses.cfte.education/conversational-ai-in-banking-online-course/ CFTE Website: https://cfte.education</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p>Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EnagtiCX #CX #AI</p>
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Recipe For A Good B2B Customer Experience | Tony Johnson On Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page: https://www.engati.com/cx-community CX Content page: https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p> https://www.linkedin.com/in/tony-johnson-ccxp/</p> <p>Tony Johnson, Founder, and Chief Customer Success Officer at Ignite talk about the initial measures to start with while launching an essential Voice of Customer program and tells us the secret recipe to an ideal B2B Customer Experience.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p>Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EnagtiCX #CX #AI</p>
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Enhancing Customer Success With Digital Tools | Kia Puhm On Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p> Kia Puhm, Founder and CEO DesiredPath tells us why is it essential for businesses to consider moving to a SaaS model. She also tells us how effective our digital tools are nowadays and especially how chatbots and live chat assist in building customer relationships.</p> <p>Talk to Kia- LinkedIn - https://www.linkedin.com/in/kiapuhm/ Twitter - https://twitter.com/kiapuhm Website- http://www.thedesiredpath.com/ </p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p>Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
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Speech Recognition and Voice Assistant is the new CX | Marco li Mandri on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>https://www.linkedin.com/in/marcolimandri/</p> <p>Marco li Mandri, Principal Product Owner, Conversational AI at ING Analytics talks about some of the opportunities in speech recognition and voice assistant and the challenges in Voice User Interfaces. He also reveals what is the secret weapon for product upselling.</p> <p>Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
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The 3 disciplines of customer-centricity | Anita Siassios on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page: https://www.engati.com/cx-community CX Content page: https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>https://www.linkedin.com/in/anitasiassios/</p> <p>Anita Siassios, Founder and Managing Director at ManagingCX talks to us about how can we develop a customer-centric mindset and the factors we need to consider in our approach and plans. She also talks about the integration of chatbots and live chat and how it works out in favor of the customer, she also talks about the challenges faced here and what we can do to overcome them.</p> <p> Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p> Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
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Customer Success: The Outside-In approach | Andrew Marks on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page: https://www.engati.com/cx-community CX Content page: https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p> https://www.linkedin.com/in/andrew-successhacker/</p> <p>Andrew Marks, Co-Founder, COO & CPO at SuccessHACKER tells us how we can deliver a customer experience that triggers long-term customer loyalty and what milestones should we track. He also stresses if customer success strategies need continuous improvement, and gives us tips to identify the gaps in the delivery of customer success.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p> Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
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What solves complex AI problems? | Zehra Cataltepe on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>https://www.linkedin.com/in/zehra-cataltepe-22853a15/</p> <p>Zehra Cataltepe, CEO at Tazi.ai talks about how Auto ML addresses the model drift problem. She gives us the best practices for Machine Learning Observability and also tells us how she foresees Auto ML is graduating with a no-code approach to solving complex AI problems.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p> Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EnagtiCX #CX #AI</p>
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Steps for a smoother Customer Escalation | Lauren Costella on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg <a href='https://www.linkedin.com/in/laurencostella/'> </a><a href='https://www.linkedin.com/in/laurencostella/'>https://www.linkedin.com/in/laurencostella</a>/ Lauren Costella, Vice President of Customer Success at GoodTime.io gives us some of the Key Customer Success Insights that Drive SaaS Growth. She tells us how important to understand the customer journey and how can we build customer loyalty through feedback. Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: http://www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #CX #AI</p>
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The link between Customer Success and Client Success | Bill Cushard on EngatiCX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p> https://www.linkedin.com/in/billcushard/</p> <p>Bill Cushard, Director of ServiceRocket tells us what are the biggest challenges to customer satisfaction faced by customer success managers in 2020 and how is it shaping 2021. He also guides us to develop a program to update the skills of our Customer Success Managers.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p> Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
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How to have the success mindset? | Vincent Manlapaz on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p> https://www.linkedin.com/in/vincentmanlapaz/</p> <p>Vincent Manlapaz, Thought Leadership (Customer Success) at Strikedeck gives us some tips as to how we can prioritize a Culture of Customer Success. He discusses the pros and cons of retaining customers with and without Customer Success Software. Vincent also talks about how customer success can drive customer retention and how can we implement the solution in an organization that hasn’t taken customer success on priority yet.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p> Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
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Unwritten Rules Of Customer Service | Jeremy Watkin on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p> https://www.linkedin.com/in/jtwatkin/</p> <p>Jeremy Watkin Director of Customer Experience and Support at NumberBarn talks to us about the importance of Context in Customer Service and reveals the ‘Unwritten Rules Of Customer Service’. He also gives us the best CX strategies that can be used to retain customers.</p> <p> Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>
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What is your Customer Experience Superpower? | Rick Adams on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer enagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg <a href='https://www.linkedin.com/in/rickadams01/'>https://www.linkedin.com/in/rickadams01/</a> Rick Adams, CX Expert, consultant and business owner at PracticalCSM.com talks about the importance of relationships and health scores in B2B SaaS and tells us how businesses can discover their Customer Experience Superpower. Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #EnagtiCX #CX #AI</p>
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The next big contact center? | Nnenna Ijeoma Okeke on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg <a href='https://www.linkedin.com/in/nnenna-ijeoma-okeke-ccxp-b879a11a/'> </a><a href='https://www.linkedin.com/in/nnenna-ijeoma-okeke-ccxp-b879a11a/'>https://www.linkedin.com/in/nnenna-ijeoma-okeke-ccxp-b879a11a</a>/ Nnenna Ijeoma Okeke, Chief Customer Experience Officer at SV Gaming Limited, talks to us about which contact center metrics have become more important considering the shift in digital technologies used, and what kind of metrics a contact center can track and how the unstructured data, exchanged during the call, provide actionable insights. Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #CX #AI</p>
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Industrialisation against digital transformation | Charles Araujo on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg <a href='https://www.linkedin.com/in/charlesaraujo/'> </a><a href='https://www.linkedin.com/in/charlesaraujo/'>https://www.linkedin.com/in/charlesaraujo</a>/ Charles Araujo, Founder of The Institute for Digital Transformation talks to us about how we can identify the biggest obstacle to enterprises who want to go through the digital transformation process. He also shares what has been the most profound, technological impact on the business world to date Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #CX #AI</p>
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Riding the next wave of AI | Kevin LaGrandeur on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer enagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg https://www.linkedin.com/in/kevin-lagrandeur-299a1b3/ Kevin LaGrandeur, Professor at New York Institute of Technology talks about how the pandemic has shaped human-centered artificial intelligence and what influence would human-centered AI would have on the future of work. He also tells us what is the future of AI along with what are the new technology trends do we see coming in 2021. Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: <a href='mailto:contact@engati.com'>contact@engati.com</a> #EngatiCX #CX #AI </p>
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The limits of health-scoring in SaaS | Ziv Peled on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer enagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg https://www.linkedin.com/in/zivpeled/ Ziv Peled, Chief Customer Officer at AppsFlyer talks about how we can inculcate a customer-centric mindset to be ingrained throughout a company’s culture and how business success is linked to the success of your customers and shares his groundbreaking guide to the exciting new model of customer management. Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-success'>https://www.engati.com/glossary/customer-success</a> Talk to us: contact@engati.com #EngatiCX #CX #AI</p>
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Hidden essentials of customer success | Peter Armaly on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg https://www.linkedin.com/in/peterarmaly/ Peter Armaly, Senior Director, Customer Success Enablement at Oracle reveals what is the most neglected thing in the industry of Customer Success and explains to us why the VOC program is necessary and how easy/difficult it is to implement in companies that have a base in customer success and how new organizations can start their journey from scratch. Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: <a href='mailto:contact@engati.com'>contact@engati.com</a> #EngatiCX #AI #CX </p>
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Customer Centricity driving CX | Musa Hanhan on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community CX Content page: https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg https://www.linkedin.com/in/mhanhan/ Musa Hanhan, Managing Partner of Xperiente gives us some customer-centric thinking tips for inside the organization that drives continuous customer experience improvement and reveals the ideal way to become truly customer-centric while remaining profitable. Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: <a href='mailto:contact@engati.com'>contact@engati.com</a> #EngatiCX #CX #AI </p>
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Bridging brand vision and CX | Mary Poppen on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: <a href='https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg'>https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</a></p> <p> https://www.linkedin.com/in/marypoppen/ Mary Popen, Chief Customer Officer, Glint at LinkedIn shares some tips and tricks for businesses to act responsibly for all post-sale customer interactions and how we can identify, evaluate, and rectify the company when it’s at high risk of disruption from competitors who are creating innovative customer experiences. Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p>https://www.engati.com/partner</p> <p>https://www.engati.com/glossary</p> <p> </p> <p><a href='https://www.engati.com/chatbots-for-itsm'>https://www.engati.com/chatbots-for-itsm</a> Talk to us: contact@engati.com #Engaticx #CX #AI</p>
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Humanising digital consumer experience | Anastasia Vladychynska on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Anastasia Vladychynska, Customer Experience Consultant at Vladychynska Consulting tells us what role does digital technology play in enhancing the customer experience and to what degree can we attempt to substitute the human consumer experience for a digital one. She also tells us what are the goals needed for improving customer experience to sustain long-term loyalty. Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> Talk to us: <a href='mailto:contact@engati.com'>contact@engati.com</a></p> <p> </p> <p>https://www.engati.com/partner</p> <p>https://www.engati.com/glossary</p> <p> Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 #EngatiCX #CX #AI</p>
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The one technique that ruins digital transformation | Douglas Karr on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community CX Content page: https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg https://www.linkedin.com/in/maaikegroenewege/ Douglas Karr, Vice President / Partner, and Digital Transformation Consultant at Highbridge tells us what is the biggest obstacle of digital transformation and what is the most influential emerging technology in digital transformation implementation. He also shares his approach to digital transformation leadership. Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com Check out the 200 CX Thought Leaders to follow for 2021 - <a href='http://s.engati.com/2z9'>http://s.engati.com/2z9</a></p> <p> </p> <p>https://www.engati.com/partner</p> <p>https://www.engati.com/glossary</p> <p> #EngatiCX #AI #CX</p>
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The push for B2B Customer Experience | Anna Noakes Schulze on Enagti CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: <a href='https://www.engati.com/'>https://www.engati.com/ </a> Blogs: <a href='https://engati.com/blog'>https://engati.com/blog </a> Check out our CX Library- CX Community page: <a href='https://www.engati.com/cx-community'>https://www.engati.com/cx-community </a> CX Content page: <a href='https://www.engati.com/cx-content'>https://www.engati.com/cx-content </a> YouTube Interview series: <a href='https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4'>https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 </a> SoundCloud Interview series: <a href='https://soundcloud.com/user-670584022/tracks'>https://soundcloud.com/user-670584022/tracks </a> Spotify Interview series: <a href='https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg'>https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg </a> <a href='https://www.linkedin.com/in/annanoakesschulze/'>https://www.linkedin.com/in/annanoakesschulze/ </a> Anna Noakes Schulze, Senior Partner for Customer Experience at Ecodynamics talks about analysts predicting that in the current decade, CX will provide a competitive advantage and that businesses will compete over CX rather than features and pricing. She tells us how can B2B companies make the push for CX and gives us some tips and tricks in creating customer experience vision and strategies. Check out the 200 CX Thought Leaders to follow for 2021 - <a href='http://s.engati.com/2z9'>http://s.engati.com/2z9 </a> Follow us on- Facebook: <a href='https://www.facebook.com/getengati'>https://www.facebook.com/getengati </a> LinkedIn: <a href='https://www.linkedin.com/company/engati/'>https://www.linkedin.com/company/engati/ </a> Twitter: <a href='https://twitter.com/getengati'>https://twitter.com/getengati </a> Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/ </a> Talk to us: <a href='mailto:contact@engati.com'>contact@engati.com </a> #EngatiCX #CX #AI</p>
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The customer experience checklist | Debbie Akwara on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community CX Content page: https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg https://www.linkedin.com/in/maaikegroenewege/ Debbie Akwara, Principal Customer Experience (CX) Consultant at Niche Customer Experience Consulting Firm talks to us about what’s the approach to moderating online customer complaints. She also shares some ideas on how businesses can convert negative online product reviews to something promising. Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com </p>
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Designing effective conversational interface | Maaike Groenewege on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg https://www.linkedin.com/in/maaikegroenewege/ Maaike Groenewege, Conversational consultant and Founder of Women in Voice NL, talks about how we can explore the different levels of complexity to create successful intelligent chatbots and conversational AI that are significant processes of artificial intelligence and that help in conversational marketing. Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: <a href='mailto:contact@engati.com'>contact@engati.com</a></p> <p>https://www.engati.com/partner</p> <p>https://www.engati.com/glossary</p> <p><a href='https://www.engati.com/glossary/conversational-marketing'>https://www.engati.com/glossary/conversational-marketing</a></p> <p><a href='https://www.engati.com/glossary/conversational-ai'>https://www.engati.com/glossary/conversational-ai</a> #EngatiCX #CX #AI #digital</p>
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Customer success: The metrics that matter | Peter Lyon on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community CX Content page: https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg <a href='https://www.linkedin.com/in/peterbartonlyon/'>https://www.linkedin.com/in/peterbartonlyon/</a> Peter Lyon, VP Customer Success at Poppulo, Co-Founder Customer Success Network talks to us about the main pillars of customer success and how we can evaluate customer satisfaction with qualitative and quantitative metrics Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #AI #CX #CustomerSuccess</p>
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VoC measurement techniques | Olga Potaptseva on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community CX Content page: https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg https://www.linkedin.com/in/olga-potaptseva/ Olga Potaptseva, Founder / CX Implementation Advisor at European Customer Consultancy talk to us about how should businesses go about creating a roadmap for digital transformation and how should they align and put together distinct innovations across various platforms and geographies. Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #CX #AI #digital</p>
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How data transparency drives customer success | Katie Stabler on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p> https://www.linkedin.com/in/katie-stabler-ccxp/</p> <p>Katie Stabler, Founder and Director of Customer Experience at CULTIVATE being an accomplished customer experience leader responsible for developing customer-focused strategies within organizations. Katie gives us guidelines for building a strong focus on continuous improvement and tells us about the customer care consumer behavioral psychology in a B2B sphere.</p> <p> Check out the 200 CX Thought Leaders to follow for 2021 - <a href='http://s.engati.com/2z9'>http://s.engati.com/2z9</a></p> <p> </p> <p><a href='https://www.engati.com/glossary/customer-retention'>https://www.engati.com/glossary/customer-retention</a></p> <p><a href='https://www.engati.com/glossary/digital-transformation'> https://www.engati.com/glossary/digital-transformation</a></p> <p><a href='https://www.engati.com/glossary/chatbot-builder'> https://www.engati.com/glossary/chatbot-builder</a></p> <p>https://www.engati.com/glossary/customer-retention</p> <p> Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI #Digital</p>
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CX measurement frameworks | Nicholas Zeisler on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community CX Content page: https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg <a href='https://www.linkedin.com/in/zeislerconsulting/'>https://www.linkedin.com/in/zeislerconsulting/</a> Steven Michael Bederman, President at NobelBiz™ talks to us about the upcoming trends in 2021 for contact centers. He also talks about how human interactions are filled with unstructured data and how can contact centers filter through and understand these pieces of data. Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #ai #customerexperience #digtal</p>
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AI-powered contact centers | Steven Michael Bederman on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page: https://www.engati.com/cx-community CX Content page: https://www.engati.com/cx-content</p> <p>YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>Steven Michael Bederman, President at NobelBiz™ talks to us about the upcoming trends in 2021 for contact centers. He also talks about how human interactions are filled with unstructured data and how can contact centers filter through and understand these pieces of data.</p> <p>NobelBiz™ Website- https://nobelbiz.com </p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9</p> <p>Follow us on- LinkedIn: https://www.linkedin.com/company/engati/ Facebook: https://www.facebook.com/getengati Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI #contactcenters</p>
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The 3 steps to elevated customer satisfaction scores | Michael Brandt on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer enagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p> Michael Brandt, Founder Member DACH at European Customer Experience Organization (ECXO) tells us what steps should businesses to take to elevate customer satisfaction scores. He shares tips that businesses need to be kept in mind when introducing a customer feedback program and customer issue resolution processes. He also talks about how can organizations refine and restructure the complaint management process to assure transparent monitoring of the closed-loop process.</p> <p> Check out the 200 CX Thought Leaders to follow for 2021!</p> <p> Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #Customersatisfaction #AI </p>
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Powerful traits of an effective customer service team | Marilyn Suttle on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Marilyn Suttle, CEO, Customer Service Keynoter and Success Coach talks about how can SMEs emerge in a new environment which is pushing digital channels and remote work to the maximum and  the rapid onset of digital transformation and automation catapulted the progress of AI that has accelerated its impact.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #digital #CX #AI #digitaltransformation"</p>
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How to turn customers into power-sponsors | David Meltzer on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: <a href='https://www.engati.com/'>https://www.engati.com/</a> Blogs: <a href='https://engati.com/blog'>https://engati.com/blog</a> </p> <p>Check out our CX Library- CX Community page : <a href='https://www.engati.com/cx-community'>https://www.engati.com/cx-community</a>  CX Content page : <a href='https://www.engati.com/cx-content'>https://www.engati.com/cx-content</a> </p> <p>YouTube Interview series: <a href='https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4'>https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4</a>  SoundCloud Interview series: <a href='https://soundcloud.com/user-670584022/tracks'>https://soundcloud.com/user-670584022/tracks</a>  Spotify Interview series: <a href='https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg'>https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</a> </p> <p> David Meltzer, Co-Founder of Sports 1 Marketing and Consultant & Business Coach share an instance of an organization showing empathy towards customers and the benefits that the organization gained. He also tells us why is empathy, especially empathy towards customers, so important and reveals the most important factor in creating an empathetic organizational culture.</p> <p> Follow us on- Facebook: <a href='https://www.facebook.com/getengati'>https://www.facebook.com/getengati</a>  LinkedIn: <a href='https://www.linkedin.com/company/engati/'>https://www.linkedin.com/company/engati/</a>  Twitter: <a href='https://twitter.com/getengati'>https://twitter.com/getengati</a>  Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a>  <a href='https://www.engati.com/chatbots-for-sales-and-mktg'>https://www.engati.com/chatbots-for-sales-and-mktg</a></p> <p>Talk to us: <a href='mailto:contact@engati.com'>contact@engati.com</a> </p> <p>#EngatiCX #Empathy #DigitalCX</p>
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Connecting transformation with experience | Mary Brodie talks to Engati
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p> Mary Brodie, Customer Experience Strategy & Digital Transformation Leader tells us how can companies connect the dots between customer experience and digital transformation She also tells us how technology evolving over the next ten years, and how business are adopting  engagement tools like chatbots and live chat in the digitally connected era.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/live-chat-support'>https://www.engati.com/glossary/live-chat-support</a></p> <p><a href='https://www.engati.com/live-chat-features'>https://www.engati.com/live-chat-features</a> <a href='https://www.engati.com/live-chat'>https://www.engati.com/live-chat</a></p> <p>#EngatiCX #CustomerExperience #Technology</p>
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Strategic segmentation for CX | Ian Williams on Engati CX
<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer enagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p> Ian Williams, Director & Customer Experience Strategist at Jericho talks about how can we help start-ups and SMEs in all sectors to successfully align their CX goals with improved top and bottom-line performance and what are some barriers in Customer Research and Analytics and Customer Identification.</p> <p> Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/multilingual-chatbot'>https://www.engati.com/glossary/multilingual-chatbot</a></p> <p>Talk to us: contact@engati.com</p> <p> #EngatiCX #CustomerExperience #CX</p>
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The evolution of CRM culture | Nick Lygo Baker on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Nick Lygo-Baker, Customer Experience and EX Strategy & Transformation Expert tells us what steps should CX teams take to build more meaningful relationships with customers and what is key to being able to engage, empathize, and build customer loyalty. He shares some techniques on de-escalating a frustrated customer.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #Customerexperience #DigitalTransformation</p>
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How counterfeits impact customer expectations | Alex Farmer on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Alex Farmer, VP of Customer Success at Cognite AS tells us if businesses should focus on customer success from the beginning and what exactly is the starting point in delivering a better customer experience. He also tells us how can we tackle problems of infringement, counterfeit products.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p><a href='https://www.engati.com/webinars'>https://www.engati.com/webinars</a></p> <p> </p> <p><a href='https://www.engati.com/glossary/live-chat'>https://www.engati.com/glossary/live-chat</a> <a href='https://www.engati.com/chatbots-for-sales-and-mktg'>https://www.engati.com/chatbots-for-sales-and-mktg</a></p> <p>#EngatiCX #CustomerSuccess #CustomerExperience </p>
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How to tackle the Deepfake future | Dr Anasstasia Lauterbach on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Dr. Anastassia Lauterbach, Technology Strategist & Professor for AI, talks about how can we strike a balance between AI ethics and digital transformation and the threats we’re going to see in 2021 and the measures that organizations can take to prevent these threats from invading customer privacy.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p><a href='https://www.engati.com/webinars'>https://www.engati.com/webinars</a></p> <p>#EngatiCX #digital #CX #customers #ai #aiethics #digitaltransformation</p>
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The march towards ethical AI | Maria Luciana Axente on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Maria Luciana Axente, Responsible AI & AI for Good Lead at PwC UK talks about How can we trust AI that’s largely unregulated and How can we go about building the firm’s responsible AI toolkit and the methodology for embedding ethics in AI.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p><a href='https://www.engati.com/webinars'>https://www.engati.com/webinars</a></p> <p>#EngatiCX #AI #AIethics</p>
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How digital technologies transformed the Financial Times | Elodie O'Rourke on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Elodie O'Rourke, the Head of Customer Success EMEA at Financial Times joins us on Engati CX to discuss the power of multilingual support, and its impact on the Financial Times. She finds that multilingual support allows businesses to adapt to each customer's behaviour and allows us to meet their expectations. </p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/webinars'>https://www.engati.com/webinars</a> https://www.engati.com/glossary/attributes</p> <p>#EngatiCX #CustomerSuccess #Multilingualsupport</p>
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From NPS and VOC to Happiness Driven Growth | Rosaria Cirillo on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Rosaria Cirillo is a Happiness Change Catalyst, Author, and Founder of Wow Now Customer Experience. She’s also the author of Yellow Factor, a book covering nine ways that cultivating Happiness in business can drive growth, productivity, and prosperity, and a series of artistic and inspirational books such as “My Circle of Connections” and “Words of Wisdom Nurturing Our World”. In addition, she recently published also the “Wow Now HCX Masterclass Compendium, a concise guide to Human-Centered and Happiness-Contributing Experience Leadership”</p> <p>Link to her book-  her book link- https://wownow.eu/books/  </p> <p> Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/webinars'>https://www.engati.com/webinars</a></p> <p><a href='https://www.engati.com/glossary/net-promoter-score'>https://www.engati.com/glossary/net-promoter-score</a></p> <p><a href='https://www.engati.com/multilingual-chatbots'>https://www.engati.com/multilingual-chatbots</a></p> <p>#EngatiCX #digital #CX #customers #business</p>
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The golden triangle of CX systems | Olga Budieri on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Olga Budieri, Global Head of Customer Experience for Aramex, talks about different customer ecosystems in the supply chain and logistics industry and elaborates on how the CX transformation projects impact the company’s processes and what needs to be accommodated to redesign the processes. She also showers some light on the Net Promoter Score (NPS) system that she designed and managed across different functional domains.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/webinars'>https://www.engati.com/webinars</a></p> <p>#EngatiCX #digital #CX #customers #voc #B2B #B2C</p>
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Conquering the barriers of omnichannel communication | Rui Santos on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Rui Santos, Speaker, Professor, and Customer Experience Consultant, talks about the use of conversational commerce tools like chatbots to enhance the shopping experience. He tells us about the hidden challenges when transitioning from operating in silos to omnichannel customer service and shares some tips for building an omni-channel service strategy.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/webinars'>https://www.engati.com/webinars</a> <a href='https://www.engati.com/glossary/agent-interface'>https://www.engati.com/glossary/agent-interface</a></p> <p>https://www.engati.com/glossary/agent-interface</p> <p>#EngatiCX #digital #CX #customers #omnichannel #conversationalcommerece #chatbots</p>
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How organisations can deliver great CX in 2021 | Jo Boswell on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Jo Boswell, Director of Sentio-B Ltd, talks about the customer experience landscape being changed since the pandemic and the trends predicted for 2021. She discusses whether technology can get in the way of delivering a quality customer experience. She advises to startups and SMEs, who don’t necessarily have access to the most sophisticated tools and technology, on how to get better at CX.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/webinars'>https://www.engati.com/webinars</a></p> <p>#EngatiCX #digital #CX #customers #SMEs #technology</p>
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How customer-centricity builds better products | Ivy Ikpeme Mbakwem on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.</p> <p> https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Ivy Ikpeme-Mbakwem, Chief Experience Officer at Africa Prudential Plc, talks about how can organizations uplift women in business to liberate their minds in a way that contributes towards sustainable growth and empowerment. She also tells us about how can organizations leverage disruptive technology and apply human-centric design to create products that help make the customer experience vision come to light. She also shares some tips and tricks in creating customer experience vision and strategies.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/webinars'>https://www.engati.com/webinars</a></p> <p>#EngatiCX #digital #CX #customers #womenempowerment #technology #customerexperience"</p>
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Accelerating innovation | Shnay Chohan on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Shnay Chohan, Senior AI Product Manager of Digital Technology at NatWest Group, talks about the future of AI in financial services and the changes we can see in the near future, and how has AI impacted the way in which financial services industry serves the economy. He also discusses whether the current financial regulations are adequate for overseeing an AI-driven industry.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/omnichannel'>https://www.engati.com/glossary/omnichannel</a> <a href='https://www.engati.com/webinars'>https://www.engati.com/webinars</a></p> <p> </p> <p><a href='https://www.engati.com/glossary/real-time-communication'>https://www.engati.com/glossary/real-time-communication</a> https://www.engati.com/glossary/chatbot-avatar</p> <p>#EngatiCX #digital #CX #customers #AI #technology</p>
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Balancing privacy and experience | Sharon Boyd on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Sharon Boyd, CXO (Chief Customer Experience Officer) at MKL Innovation, talks about the non-biased view of customer-centricity. She talks about privacy issues and the main challenges that hinder a bigger focus on data security within your CX strategy. She also explains how Artificial Intelligence acts as a parallel in cyber-attack & in prevention cybersecurity, and why CX teams need to be cyber-aware.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #digital #CX #customers #customercentricity #cybersecurity"</p>
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Why brands still struggle with CX strategies | Olga Guseva on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Olga Guseva, Customer Experience Author and Managing Partner - Integria Consult talks to us about customer ecosystems, complaint management systems and the different strategies to be carried out for B2B and B2C. She give us the first 5 steps to start with the voice of the customer programs, and guides us in creating efficient customer service policies.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-experience-strategy'>https://www.engati.com/glossary/customer-experience-strategy</a></p> <p>#EngatiCX #digital #CX #customers #voc #B2B #B2C</p>
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Have we outgrown silos? | Peter Lavers on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Peter Lavers, Director at Customer Attuned, talks to us about how should businesses deliver great experiences for B2B and what are some B2B customers’ top 3 Key performance indicators. He gives us tips on overcoming B2B CX Challenges and to build an effective Voice Of Customer Program.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #digital #CX #customers #voc #B2B #B2C"</p>
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The 5 habits of highly successful businesses | Bob Thompson on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Bob Thompson, Founder and CEO, CustomerThink and Author of ""Hooked on Customers"" talks about scorecard for evaluating a company’s customer-centricity and tells us how we can manage and evaluate the behaviors to shape a customer-centric culture.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #digital #CX #customers #customercentricity</p>
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Transform loyalty into advocacy | Matt Watkinson on Engati CX
<p><a href='https://www.engati.com/%20Engati%20is%20the%20world's%20leading%20no-code,%20multi-lingual%20chatbot%20platform.%0Ahttps:/open.spotify.com/show/3G0uQwPnQib22emRi9VhUg%0ABlog%20link:%20https:/engati.com/blog%20%7C%20Subscribe%20now.%0A%0ACheck%20out%20CX%20Community%20page%20-%20https:/www.engati.com/cx-community%0AAnd%20CX%20Content%20page%20-%20https:/www.engati.com/cx-content%0A%0ABeril%20Sirmacek,%20Assistant%20Professor%20at%20J%C3%B6nk%C3%B6ping%20University%20talks%20about%20XAI%20mathematical%20tools,%20explainabbe%20AI%20and%20the%20pitfalls%20of%20ML%0A%0AFollow%20us%20on%0AFacebook:%20http:/s.engati.com/157%0ALinkedIn:%20http:/s.engati.com/158%0ATwitter:%20http:/s.engati.com/156%0AInstagram:%20https:/www.instagram.com/getengati/%0A%0A#ImtiazAdam%20%23EngatiCX%20%23digital%20%23data%20%23ai%20%23digitaltransformation%20%23XAI%20%23technology'>"https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Matt Watkinson, CEO and Co-founder of Methodical, talks about the three intellectual modalities that all business decision-makers must strive for, and that there’s a strong relationship between customer loyalty and advocacy and how are loyalty and advocacy different. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #MattWatkinson #EngatiCX #digital</a> #CX #customers #customerloyalty #business</p>
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Digital Transformation The Leap For Start - Ups | Shonali Burke On Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Shonali Burke, President and CEO of the Shonali Burke Consulting Inc. talks to us about digital transformation, and how SMEs can identify, evaluate and rectify the stubbling blocks. Shonali helps us with guidlines helping us soothe the weight of forced digital transformation.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #digital #CX #digitaltransformation #business #SME</p>
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Conversational design 101 | Srini Janarthanam on Engati CX
<p><a href='https://www.engati.com/%20Engati%20is%20the%20world's%20leading%20no-code,%20multi-lingual%20chatbot%20platform.%0Ahttps:/open.spotify.com/show/3G0uQwPnQib22emRi9VhUg%0ABlog%20link:%20https:/engati.com/blog%20%7C%20Subscribe%20now.%0A%0ACheck%20out%20CX%20Community%20page%20-%20https:/www.engati.com/cx-community%0AAnd%20CX%20Content%20page%20-%20https:/www.engati.com/cx-content%0A%0ABeril%20Sirmacek,%20Assistant%20Professor%20at%20J%C3%B6nk%C3%B6ping%20University%20talks%20about%20XAI%20mathematical%20tools,%20explainabbe%20AI%20and%20the%20pitfalls%20of%20ML%0A%0AFollow%20us%20on%0AFacebook:%20http:/s.engati.com/157%0ALinkedIn:%20http:/s.engati.com/158%0ATwitter:%20http:/s.engati.com/156%0AInstagram:%20https:/www.instagram.com/getengati/%0A%0A#ImtiazAdam%20%23EngatiCX%20%23digital%20%23data%20%23ai%20%23digitaltransformation%20%23XAI%20%23technology'>"https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Srini Janarthanam, Conversational AI - Engineer at NatWest, talks about how SMEs can start incorporating intelligent virtual assistants and conversational AI . He briefly explains UX Honeycomb, and how can we use UX Honeycomb to identify the parameters of UX design for chatbots and conversational AI. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/contextual-routing #SriniJanarthanam #EngatiCX #digital</a> #CX #AI #conversationalAI #UX #conversationaldesign</p>
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Empower your business models with AI | William Ammerman on Engati CX
<p><a href='https://www.engati.com/%20Engati%20is%20the%20world's%20leading%20no-code,%20multi-lingual%20chatbot%20platform.%0Ahttps:/open.spotify.com/show/3G0uQwPnQib22emRi9VhUg%0ABlog%20link:%20https:/engati.com/blog%20%7C%20Subscribe%20now.%0A%0ACheck%20out%20CX%20Community%20page%20-%20https:/www.engati.com/cx-community%0AAnd%20CX%20Content%20page%20-%20https:/www.engati.com/cx-content%0A%0ABeril%20Sirmacek,%20Assistant%20Professor%20at%20J%C3%B6nk%C3%B6ping%20University%20talks%20about%20XAI%20mathematical%20tools,%20explainabbe%20AI%20and%20the%20pitfalls%20of%20ML%0A%0AFollow%20us%20on%0AFacebook:%20http:/s.engati.com/157%0ALinkedIn:%20http:/s.engati.com/158%0ATwitter:%20http:/s.engati.com/156%0AInstagram:%20https:/www.instagram.com/getengati/%0A%0A#ImtiazAdam%20%23EngatiCX%20%23digital%20%23data%20%23ai%20%23digitaltransformation%20%23XAI%20%23technology'>"https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content William Ammerman, Transformative Sales & Marketing Leader talks to us about how can businesses “unlearn” and transform their media models to suit the current business climate also he talks about how can startups combat Marketing in the Age of Automation, Big Data, and Machine Learning. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital</a> #CX #technology #bigdata #machinelearning #AI</p>
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From transaction to interaction | Jill Raff on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Jill Raff, ""EX to CX™"" Strategist: Leadership Development | Employee Engagement tells us about the steps can organizations take to deliver Celebrity Customer Experiences™ and how enhancing employee experience play a role in this.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> <a href='https://www.engati.com/glossary/chatbots-in-education'>https://www.engati.com/glossary/chatbots-in-education</a></p> <p>#EngatiCX #digital #CX #employeemanagement #CX #customer </p>
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Connecting Value With Marketing and CX | Diane Magers On Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Diane Magers, Founder and Chief Experience Officer at Experience Catalysts talks about What’s responsible for the development and execution of direct sales, management, and administration and the most effective way to leverage different customer touch points.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #digital #CX #SMEs #customers #brands #customerexperience</p>
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Leveraging the CX feedback cycle | Michelle Bandenhost on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.</p> <p>https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Michelle Bandenhorst, CX Strategy Advisor at Map & Customer Experience and Management Consultant talks about customer centricity and the factors that affect customer perception and the importance in having a VOC- customer feedback mechanism.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #digital #CX #customercentricity #VoC #customerfeedback #customers</p>
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Developing a Voice of the Customer mindset | Alex Genov on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwP... Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Alex Genov, Head of Customer Research, Keynote Speaker, Advisor talks to us about the challenges that Market Research is facing in terms of Data management and advanced technology and tells us about the the #1 thing that organizations should do to dramatically improve their CX.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #digital #CX #marketresearch #customerexperience"</p>
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Tackling model drift in Machine Learning | Romina Sharifpour on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Romina Sharifpour, AI/ ML Solutions Architect at Amazon Web Services (AWS) talks about the problems faced because of mainstream machine learning and the concept of model drift and Democratisation. She also throws light on the advancements In deep learning and that has affected everyone who has access to data that leads to increase in competition.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #digital #CX #tech #GPT-3 #machinelearning #democratisation #AI"</p>
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Is employee experience and company culture interdependent? | Kate Nasser on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Kate Nasser, Author, Speaker, Trainer, Coach and Consultant at the The People Skills Coach™talks to us about how the relationship between employee experience and company culture interdependent. She reveals the employee experience trends that will dominate 2021. Kate lays down the pillars of employee experience success and how should organizations craft an Employee Experience strategy around it.""</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> https://www.engati.com/glossary/attributes</p> <p>#EngatiCX #digital #CX #businessculture #employeeexperience #EX"</p>
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Handling fake news through AI | Dorothea Baur on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Dorothea Baur, Principal and Owner at the Baur Consulting AG talks about AI’s contribution to the rise of misinformation and fake media and shares how machines affect our behaviours, thinking, and interactions and how we can stay in control of these complex intelligent systems.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #digital #CX #AI #AIethics </p>
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Computational linguistics: the challenges | Thomas wolf on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Thomas Wolf, Co-founder and CSO at Hugging Face talks to us about what lacks and what can change in Cumputational Linguistics. He tells us why NLP has a very bright future and would be a Global AI term soon.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p> #EngatiCX #digital #CX #technology #NLP #AI</p>
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The 5 I's of Customer Experience | Jim Rembach on Engati CX
<p><a href='https://www.engati.com/%20Engati%20is%20the%20world's%20leading%20no-code,%20multi-lingual%20chatbot%20platform.%0Ahttps:/open.spotify.com/show/3G0uQwPnQib22emRi9VhUg%0ABlog%20link:%20https:/engati.com/blog%20%7C%20Subscribe%20now.%0A%0ACheck%20out%20CX%20Community%20page%20-%20https:/www.engati.com/cx-community%0AAnd%20CX%20Content%20page%20-%20https:/www.engati.com/cx-content%0A%0ABeril%20Sirmacek,%20Assistant%20Professor%20at%20J%C3%B6nk%C3%B6ping%20University%20talks%20about%20XAI%20mathematical%20tools,%20explainabbe%20AI%20and%20the%20pitfalls%20of%20ML%0A%0AFollow%20us%20on%0AFacebook:%20http:/s.engati.com/157%0ALinkedIn:%20http:/s.engati.com/158%0ATwitter:%20http:/s.engati.com/156%0AInstagram:%20https:/www.instagram.com/getengati/%0A%0A#ImtiazAdam%20%23EngatiCX%20%23digital%20%23data%20%23ai%20%23digitaltransformation%20%23XAI%20%23technology'>"https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Jim Rembach, Author, Speaker, Podcaster and Editor in Chief - CX Global Media talks to us about the goals for enhancing customer experience to sustain long term loyalty and gives us 'The 5 I's of Customer Experience' Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/agent-interface</a></p> <p><a href='https://www.engati.com/%20Engati%20is%20the%20world's%20leading%20no-code,%20multi-lingual%20chatbot%20platform.%0Ahttps:/open.spotify.com/show/3G0uQwPnQib22emRi9VhUg%0ABlog%20link:%20https:/engati.com/blog%20%7C%20Subscribe%20now.%0A%0ACheck%20out%20CX%20Community%20page%20-%20https:/www.engati.com/cx-community%0AAnd%20CX%20Content%20page%20-%20https:/www.engati.com/cx-content%0A%0ABeril%20Sirmacek,%20Assistant%20Professor%20at%20J%C3%B6nk%C3%B6ping%20University%20talks%20about%20XAI%20mathematical%20tools,%20explainabbe%20AI%20and%20the%20pitfalls%20of%20ML%0A%0AFollow%20us%20on%0AFacebook:%20http:/s.engati.com/157%0ALinkedIn:%20http:/s.engati.com/158%0ATwitter:%20http:/s.engati.com/156%0AInstagram:%20https:/www.instagram.com/getengati/%0A%0A#ImtiazAdam%20%23EngatiCX%20%23digital%20%23data%20%23ai%20%23digitaltransformation%20%23XAI%20%23technology'>https://www.engati.com/glossary/agent-interface  #EngatiCX #digital</a> #CX #customerexperience #customerisking</p>
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KPI vs. CPI - Building a holistic CX strategy | Holly Richardson on Engati CX
<p><a href='https://www.engati.com/%20Engati%20is%20the%20world's%20leading%20no-code,%20multi-lingual%20chatbot%20platform.%0Ahttps:/open.spotify.com/show/3G0uQwPnQib22emRi9VhUg%0ABlog%20link:%20https:/engati.com/blog%20%7C%20Subscribe%20now.%0A%0ACheck%20out%20CX%20Community%20page%20-%20https:/www.engati.com/cx-community%0AAnd%20CX%20Content%20page%20-%20https:/www.engati.com/cx-content%0A%0ABeril%20Sirmacek,%20Assistant%20Professor%20at%20J%C3%B6nk%C3%B6ping%20University%20talks%20about%20XAI%20mathematical%20tools,%20explainabbe%20AI%20and%20the%20pitfalls%20of%20ML%0A%0AFollow%20us%20on%0AFacebook:%20http:/s.engati.com/157%0ALinkedIn:%20http:/s.engati.com/158%0ATwitter:%20http:/s.engati.com/156%0AInstagram:%20https:/www.instagram.com/getengati/%0A%0A#ImtiazAdam%20%23EngatiCX%20%23digital%20%23data%20%23ai%20%23digitaltransformation%20%23XAI%20%23technology'>"https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. </a></p> <p><a href='https://www.engati.com/%20Engati%20is%20the%20world's%20leading%20no-code,%20multi-lingual%20chatbot%20platform.%0Ahttps:/open.spotify.com/show/3G0uQwPnQib22emRi9VhUg%0ABlog%20link:%20https:/engati.com/blog%20%7C%20Subscribe%20now.%0A%0ACheck%20out%20CX%20Community%20page%20-%20https:/www.engati.com/cx-community%0AAnd%20CX%20Content%20page%20-%20https:/www.engati.com/cx-content%0A%0ABeril%20Sirmacek,%20Assistant%20Professor%20at%20J%C3%B6nk%C3%B6ping%20University%20talks%20about%20XAI%20mathematical%20tools,%20explainabbe%20AI%20and%20the%20pitfalls%20of%20ML%0A%0AFollow%20us%20on%0AFacebook:%20http:/s.engati.com/157%0ALinkedIn:%20http:/s.engati.com/158%0ATwitter:%20http:/s.engati.com/156%0AInstagram:%20https:/www.instagram.com/getengati/%0A%0A#ImtiazAdam%20%23EngatiCX%20%23digital%20%23data%20%23ai%20%23digitaltransformation%20%23XAI%20%23technology'> https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Holly Richardson, Digital & Customer Experience Transformation Leader talks to us about what role of technologies like Chatbots and Live chat play in enhancing and improving CX and how this combination of both would best support customer support teams. Holly tells us the difference between digital transformation and digital acceleration and which is harder to strategize and execute. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/contextual-routing</a></p> <p><a href='https://www.engati.com/%20Engati%20is%20the%20world's%20leading%20no-code,%20multi-lingual%20chatbot%20platform.%0Ahttps:/open.spotify.com/show/3G0uQwPnQib22emRi9VhUg%0ABlog%20link:%20https:/engati.com/blog%20%7C%20Subscribe%20now.%0A%0ACheck%20out%20CX%20Community%20page%20-%20https:/www.engati.com/cx-community%0AAnd%20CX%20Content%20page%20-%20https:/www.engati.com/cx-content%0A%0ABeril%20Sirmacek,%20Assistant%20Professor%20at%20J%C3%B6nk%C3%B6ping%20University%20talks%20about%20XAI%20mathematical%20tools,%20explainabbe%20AI%20and%20the%20pitfalls%20of%20ML%0A%0AFollow%20us%20on%0AFacebook:%20http:/s.engati.com/157%0ALinkedIn:%20http:/s.engati.com/158%0ATwitter:%20http:/s.engati.com/156%0AInstagram:%20https:/www.instagram.com/getengati/%0A%0A#ImtiazAdam%20%23EngatiCX%20%23digital%20%23data%20%23ai%20%23digitaltransformation%20%23XAI%20%23technology'> #EngatiCX #digital</a> #CX #digitaltransformation #customersupport</p>
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The evolution of consumer behaviour | Rakesh Goel on Engati CX
<p><a href='https://www.engati.com/%20Engati%20is%20the%20world's%20leading%20no-code,%20multi-lingual%20chatbot%20platform.%0Ahttps:/open.spotify.com/show/3G0uQwPnQib22emRi9VhUg%0ABlog%20link:%20https:/engati.com/blog%20%7C%20Subscribe%20now.%0A%0ACheck%20out%20CX%20Community%20page%20-%20https:/www.engati.com/cx-community%0AAnd%20CX%20Content%20page%20-%20https:/www.engati.com/cx-content%0A%0ABeril%20Sirmacek,%20Assistant%20Professor%20at%20J%C3%B6nk%C3%B6ping%20University%20talks%20about%20XAI%20mathematical%20tools,%20explainabbe%20AI%20and%20the%20pitfalls%20of%20ML%0A%0AFollow%20us%20on%0AFacebook:%20http:/s.engati.com/157%0ALinkedIn:%20http:/s.engati.com/158%0ATwitter:%20http:/s.engati.com/156%0AInstagram:%20https:/www.instagram.com/getengati/%0A%0A#ImtiazAdam%20%23EngatiCX%20%23digital%20%23data%20%23ai%20%23digitaltransformation%20%23XAI%20%23technology'>"https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Rakesh Goel, Sr. Director, Capgemini talks about the 3R strategic IT approach, supply chain in health care sector and the importace of cyber security Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital</a> #cybersecurity #healthcare #IT #supplychain</p>
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Why you need Customer Success | Kristen Hayer on Engati CX
<p><a href='https://www.engati.com/%20Engati%20is%20the%20world's%20leading%20no-code,%20multi-lingual%20chatbot%20platform.%0Ahttps:/open.spotify.com/show/3G0uQwPnQib22emRi9VhUg%0ABlog%20link:%20https:/engati.com/blog%20%7C%20Subscribe%20now.%0A%0ACheck%20out%20CX%20Community%20page%20-%20https:/www.engati.com/cx-community%0AAnd%20CX%20Content%20page%20-%20https:/www.engati.com/cx-content%0A%0ABeril%20Sirmacek,%20Assistant%20Professor%20at%20J%C3%B6nk%C3%B6ping%20University%20talks%20about%20XAI%20mathematical%20tools,%20explainabbe%20AI%20and%20the%20pitfalls%20of%20ML%0A%0AFollow%20us%20on%0AFacebook:%20http:/s.engati.com/157%0ALinkedIn:%20http:/s.engati.com/158%0ATwitter:%20http:/s.engati.com/156%0AInstagram:%20https:/www.instagram.com/getengati/%0A%0A#ImtiazAdam%20%23EngatiCX%20%23digital%20%23data%20%23ai%20%23digitaltransformation%20%23XAI%20%23technology'>"https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Kristen Hayer, Founder &amp; CEO of The Success League. talks about how customer Success is relatively the new discipline and why do Businesses Need Customer Success. She talks customer success management and helps us get our away around it effectively. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/chatbot-integrations #KristenHayer #EngatiCX #digital </a>#customersuccess #business #customerrelationships #csm</p>
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The rise of conversational marketing | Jerome Van Der Linden on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Jerome Van Der Linden, CEO and Co-Founder at Bot Implementation Institute gives us the 5 keys in bot development and tells us about the skillsets required for bot development</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p> #EngatiCX #digital #CX #botinnovation #chatbots "</p>
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Experience management 101 | Lou Carbone on Engati Cx
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.</p> <p> https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Lou Carbone, Keynote speaker and Founder, Experience Engineering talks about how we can deliver a true omnichannel experience to our customers and what should businesses keep in mind when designing a memorable customer experience.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> <a href='https://www.engati.com/glossary/chatbots-in-education'>https://www.engati.com/glossary/chatbots-in-education</a></p> <p> #EngatiCX #digital #omnichannel #customer #customerexperience</p>
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Enhancing algorithms with Explainable AI | Beril Sirmacek on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.</p> <p> https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Beril Sirmacek, Assistant Professor at Jönköping University talks about XAI mathematical tools, explainabbe AI and the pitfalls of ML</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p> #EngatiCX #digital #data #ai #digitaltransformation #XAI #technology</p>
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Getting in sync with Digital Transformation | Daniel Davidson on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.</p> <p>https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Daniel Davidson, Professor, Business & Technology Management walks us through the circumference of Digital transformations telling us about the ups and downs and what can be done so we are in sync with technology.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> https://www.engati.com/glossary/chatbot-avatar</p> <p> #EngatiCX #digital #data #ai #MLOps #Cubonacci</p>
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Digital Citizen Experiences - What Governments must implement | Maya Khalifeh on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p> Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p> Maya Khalifeh, Customer Experience Manager, INDEVCO, talks about Citizen experience is the future and Cx is a journey and not a path, she also tells us Cx is a journey and not a path.</p> <p> Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati </p> <p> #EngatiCX #digital #CX #customerrelationships"</p>
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Transforming business with 5G and AI | Imtiaz Adam on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. <a href='https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg'>https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg </a> Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - <a href='https://www.engati.com/cx-content'>https://www.engati.com/cx-content</a> Imtiaz Adam, Founder, Director Machine Learning & Digital Strategy at Deep Learn Strategies Limited talks about industry 4.0 and the impact of 5G technology in the industry and also tells that using AI and 5G will be crowned the next super power Follow us on Facebook: <a href='http://s.engati.com/157'>http://s.engati.com/157</a> LinkedIn: <a href='http://s.engati.com/158'>http://s.engati.com/158 </a> Twitter: <a href='http://s.engati.com/156'>http://s.engati.com/156 </a> Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/ </a> #EngatiCX #digital #data #ai #digitaltransformation #5G</p>
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MLOps - What it is and how it drives efficiency and trust | Jan Van Der Vegt on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Jan van der Vegt talks about ML Ops and explains to us about how the Cubonacci platform help in automating the machine learning lifecycle.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>  #EngatiCX #digital #data #ai #MLOps #Cubonacci</p>
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Controlling AI bias and fairness | Nazareen Ebrahim on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Nazareen Ebrahim telling us who is actually responsible for AI ethics and what are the various AI baises faced, she also urges us to understand in a hope that in the long run we can reduce biases</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> https://www.engati.com/glossary/entity</p> <p>  #EngatiCX #digital #data #ai #digitaltransformation #AIethics #technology"</p>
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Digging deeper into “The Adaptation Advantage” | Chris Shipley on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Chris Shipley Author, The Adaptation Advantage talks about how future technologies are going to be driven by data and artificial intelligence. and her book “The Adaptation Advantage.”  teaches you how to use your positive culture to drive your company goals. </p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #data #ai #digitaltransformation</p>
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The blue print for value-generation | Josuè Batista on Engati CX
<p>https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform. <a href='https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg'>https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</a>  Blog link: <a href='https://engati.com/blog'>https://engati.com/blog</a>  | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Josué Batista, Digital Transformation Pioneer,Senior program Manager at PPG Industries talks about the importance of business architectures i.e.a blue print of the capabilities of the value generation that the company could provide . He says future is digital, distributed, decentralised </p> <p>Follow us on Facebook: <a href='http://s.engati.com/157'>http://s.engati.com/157</a>  LinkedIn: <a href='http://s.engati.com/158'>http://s.engati.com/158</a>  Twitter: <a href='http://s.engati.com/156'>http://s.engati.com/156</a>  Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a>  <a href='https://www.engati.com/glossary/chatbot-integrations'>https://www.engati.com/glossary/chatbot-integrations</a></p> <p><a href='https://www.engati.com/glossary/personalized-support'>https://www.engati.com/glossary/personalized-support</a></p> <p> #EngatiCX #digital #business #digitaltransformation #businessarchitechures</p>
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The keystone for ethical tech | Nell Watson on Engati CX
<p>"""https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Nell Watson talks about Transparency as the keystone of ensuring that technologies are ethical.She suggests us to think about the ethical aspect of AI more seriously so that we all can build a better future together. </p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p> #EngatiCX #digital #ai #aiethics #technologies"</p>
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What’s new with NLP? A glimpse into GPT3 | Boris Cergol on Engati CX
<p>https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Boris Cergol, Head of AI at Comtrade Digital Services talks about GPT3 and its applications in contemporary times</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>  #EngatiCX #digital #GPT3 #machinelearning #ai #technology"</p>
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Experience intelligence: the future of CX | Eric Smuda on Engati CX
<p>https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Eric Smuda, VP of CX ,Chief Customer Officer, VOC & NPS Champion, C-Suite and Board Advisor and President at InMoment talks to us saying there are many companies looking out of robots to replace human but customers want human feel and we should keep a close watch on their needs</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> <a href='https://www.engati.com/live-chat-features'>https://www.engati.com/live-chat-features</a></p> <p>#EricSmuda #EngatiCX #digital #ai #technology #customers</p>
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The problem with algorithms: who’s responsible for AI bias? | Joanna Bryson on Engati CX
<p>https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Joanna Bryson, Professor of Ethics and Technology at Hertie School talks about how machine will show the information that's fed in and tells us it is not necessary a machine has to be right. She also tells us who is actually responsible for AI algorithms biases. </p> <p> Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/chatbots-for-itsm'>https://www.engati.com/chatbots-for-itsm</a> <a href='https://www.engati.com/glossary/algorithms'>https://www.engati.com/glossary/algorithms</a></p> <p>#EngatiCX #digital #ai #aiethics #aialgorithms</p>
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AI - The building block of the future of business | Federico Cesconi on Engati CX
<p>https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Federico Cesconi, CEO and Cofounder at Sandsiv+, the #1 AI CXM SaaS platform, talks about how we can to improve engagement between AI and how the COVID-19 outbreak has changed CX.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/net-promoter-score'>https://www.engati.com/glossary/net-promoter-score</a></p> <p><a href='https://www.engati.com/glossary/csat'>https://www.engati.com/glossary/csat</a></p> <p> #EngatiCX #ai #futureofbusiness</p>
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The next wave of AI transformation - Priti Padhy on Engati CX
<p>https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Priti Padhy, Co-Founder and CEO at Cognino.ai, world's first real learning explainable AI talks about how explainability lives in the heart of AI and prepares us for the next wave of AI transformation</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p><a href='https://www.engati.com/glossary/unsupervised-learning'>https://www.engati.com/glossary/unsupervised-learning</a></p> <p>#EngatiCX #digital #aitransformation</p>
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Analytics centralization - Jim Sterne on Engati CX
<p>https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Jim Sterne, Director Emeritus Digital Analytics Association - Author & Keynoter on AI in Marketing, talks about how can we relate the 3 needs to the 3 deeds of AI and how can we map it in our existing tech environments and guides us to look  at the latest analytical tools and see how it goes with inherent characteristics to improve business skills. </p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/facebook-messenger-chatbot'>https://www.engati.com/glossary/facebook-messenger-chatbot</a></p> <p>#EngatiCX #digital #AnalyticsCentralization</p>
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Think globally, operate locally - Carl Chinoy on Engati CX
<p>https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Carl Chinoy, CIO/CTO, Global Technology Executive and Expert in Transformation and Digital Technologies, talks about about planning and implementing a 5-year organization transformation strategy and importance of flexibility in the organisation</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> <a href='https://www.engati.com/live-chat-features'>https://www.engati.com/live-chat-features</a></p> <p>#EngatiCX #digitaltransformation #organisations</p>
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The principles of Human-centric design - Gunjan Allen on Engati CX
<p>https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Gunjan Allen, Manager - Customer Value (Voice of Customer Strategy and Culture Drivers) at Queensland Health, talks about principles of HCD and how understanding your customer is the key to all your problems.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-experience-transformation'>https://www.engati.com/glossary/customer-experience-transformation</a></p> <p><a href='https://www.engati.com/glossary/customer-satisfaction-survey'>https://www.engati.com/glossary/customer-satisfaction-survey</a></p> <p>#GunjanAllen #EngatiCX #digital #consumerrealtionships #cx #HCD</p>
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Designing an ethical AI model - Joris Krijger on Engati CX
<p>https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Joris Krijger, AI & Ethics Specialist at De Volksbank, talks about AI ethics and shares why we need to conduct more research to generate better insights in Ethics of AI.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/live-chat-features'>https://www.engati.com/live-chat-features</a></p> <p>#EngatiCX #aiethics #aimodel</p>
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Align your transformation projects in 3 steps - Samantha Middlebrook on Engati CX
<p>https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Samantha Middlebrook, Thought Leader Digital CX and Digital Transformation Strategist at Panviva Technologies, talks about knowledge strategy in CX and how we can learn from our mistake to get started with our transformation projects.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #knowledgestrategy #transformation</p>
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How Podar Education Network is transforming E-learning - Anand Chawla on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Anand Chawla, Director of Information Technology at Podar Education Network, talks about why is it  important for companies to invest in suitable infrastructures to meet their technological vision and discusses various concepts of E-learning.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/lead-generation-information-and-technology'>https://www.engati.com/lead-generation-information-and-technology</a></p> <p>#EngatiCX #digital #elearning</p>
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Can we eliminate algorithmic bias? Tulsee Doshi on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Tulsee Doshi, ""Google Product Lead - ML Fairness and Responsible AI talks about importance of ethics security when it comes to ai and how we can bring a shift if we work on it collectively</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p><a href='https://www.engati.com/glossary/machine-learning'>https://www.engati.com/glossary/machine-learning</a></p> <p>#EngatiCX #responsibleAI #AlgorithmicBias</p>
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The rockstar customer experience guide - James Dodkins on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>James Dodkins, UK’s #1 CX Influencer, Host Of Amazon Prime’s ‘THIS WEEK IN CX’ and CX Trainer, talks about how we should focus on delivery of successful outcomes and how treating your employees like rockstars will create super-fans.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #customerexperience #cxguide</p>
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Digital first, but not digital only - Graham Clark on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Garham Clark, EVP Customer Experience, Digital Transformation & Independent Consultant at Customer Results talks about "What’s missing in most company's CX plans and “Digital First, but not Digital only” approach to customer experience.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #digital #transformation</p>
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Omnichannel v/s Multichannel - Mavie John on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>""Mavie John,Product Owner Digital Customer Communication at Vodafone talks about how being customer centric is a vital aspect for all brands  and taking customer views in order to get feedback.""</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #digital #omnichannel #multichannel</p>
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Building growth hacking strategies for start-ups - Mary Drumond on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Mary Drumond, Chief Marketing Officer at Worthix, talks about how Data Analytics has been changed with the recent occurrences of the market. She advices to do in-depth research on them by knowing their pain points.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-satisfaction-survey'>https://www.engati.com/glossary/customer-satisfaction-survey</a></p> <p>#EngatiCX #consumerrealtionships #dataanalytics</p>
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International technology transfer - Aleksandra Przegalinska on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Aleksandra Przegalinska, Phd in Artificial intelligence , Former MIT and future Harvard Senior Research Fellow, talks about starting with AI and guides them also with technological foresights.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #Technology #Ai</p>
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The 3 components of CX - Mark Michelson on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Mark Michelson, CEO/Producer of the CX Talks, talks about measuring customer experiences and the three main components of CX. He also talks about how conducting market research has changed. If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #customerexperience #3componentsofCX</p>
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The evolution of AI - Rahul Bhuman on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Rahul Bhuman, Head of AI and Business and Strategy at Tech Mahindra, talks about the reason why embracing AI was a challenge in the past and how AI has a transformational potential - not just to the enterprise but to the community as well.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p>https://www.engati.com/glossary/behavioral-analytics</p> <p>https://www.engati.com/glossary/customer-lifetime-value</p> <p>https://www.engati.com/glossary/hold-time</p> <p>https://www.engati.com/glossary/unified-conversations</p> <p>https://www.engati.com/glossary/user-engagement</p> <p>https://www.engati.com/glossary/chat-only-agent</p> <p>https://www.engati.com/glossary/help-desk</p> <p>https://www.engati.com/glossary/multi-channel-support</p> <p>#EngatiCX #digitaltransformation #ai</p>
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From AI resistance to AI acceptance - Pallav Modi on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Pallav Modi, Head of AI & Innovations at Ennovision Technology Solutions, talks about adopting AI and how can retail and e-commerce companies use AI to deliver excellent CX.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/conversational-ai'>https://www.engati.com/glossary/conversational-ai</a> <a href='https://www.engati.com/multilingual-chatbots'>https://www.engati.com/multilingual-chatbots</a> </p> <p><a href='https://www.engati.com/blog/multilingual-chatbots'>https://www.engati.com/blog/multilingual-chatbots</a></p> <p><a href='https://www.engati.com/glossary/multilingual-chatbot'>https://www.engati.com/glossary/multilingual-chatbot</a> <a href='https://www.engati.com/chatbots-for-retail-and-ecommerce'>https://www.engati.com/chatbots-for-retail-and-ecommerce</a></p> <p>#EngatiCX #ai #cx</p>
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The digitally connected era - Rodolfo Salazar on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Rodolfo Salazar, President and Founder for Digital Transformation, talks about why credibility and trust is vital in the digitally connected era and how can we use technologies, like chatbots, to foster and build trust between customers and your brand.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #digital #transformation</p>
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3 pillars of IT transformation - Gordon Tredgold on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Gordon Tredgold, CEO and managing consultant at Leadership Principles LLC and is a business keynote speaker and business speaker, talks about digital and IT transformations and suggests Organisations should have clarity on what is the problem they are trying to achieve and accordingly design their IT transformation to solve their problems.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #digital #transformation</p>
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Frictionless e-commerce experiences - Warren Whitlock on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Warren Whitlock, Director/Advisor in the business Tech talks about  the technological trends that are reshaping e-commerce in 2020 and how chatbots can help in  personalizing e-commerce. Check his website: https://warrenwhitlock.com/</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p><a href='https://www.engati.com/glossary/chatbots-in-news-and-media'>https://www.engati.com/glossary/chatbots-in-news-and-media</a></p> <p>#EngatiCX #Ecommerce #CustomerExperiences</p>
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Data empowerment amongst enterprises - Richard Benjamins on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Richard Benjamins, Chief AI & Data Strategist and EC Expert on B2G data sharing, talks about 5 areas companies should look for in the technology era, on Engati CX.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #digital #technology</p>
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Maximize CX with Blockchain - Prajit Dutta on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Prajit Datta, AI research scientist talks about Maximizing CX with blockchain on Engati CX. He says that digital is pervasive in almost everything we do now and digital transformation is all about an organizational change through technology.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p>https://www.engati.com/glossary/in-app-support</p> <p>https://www.engati.com/glossary/automated-speech-recognition</p> <p>https://www.engati.com/glossary/voice-user-interface</p> <p>https://www.engati.com/glossary/synonyms-and-stopwords</p> <p>https://www.engati.com/glossary/support-benchmarks</p> <p>https://www.engati.com/glossary/legacy-systems</p> <p>https://www.engati.com/glossary/chat-transcripts</p> <p>#EngatiCX #Blockchain #MaximizingCX</p>
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5 dimensions of quality customer service - Laura Patterson on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Laura Patterson, President, VisionEdge Marketing Inc talks about the 5 important elements to keep in mind while delivering the best quality service and  the process behind making persona-based customer loyalty systems.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-loyalty'>https://www.engati.com/glossary/customer-loyalty</a></p> <p><a href='https://www.engati.com/glossary/customer-success'>https://www.engati.com/glossary/customer-success</a> <a href='https://www.engati.com/glossary/customer-service'>https://www.engati.com/glossary/customer-service</a></p> <p>#EngatiCX #tech #CustomerService #AI</p>
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What is responsible AI - Michael Berns on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Michael Berns, Director of AI & Fintech, PWC talks about ""What is responsible AI?"" on Engati CX. He says that it is very important for companies in this evolving times to move digital and realize the importance of automation and AI.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #tech #AI</p>
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Gaining the competitive advantage with RPA - Utpal Chakroborty on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Utpal Chakraborty, Head of AI at Yes Bank talks about gaining the competitive advantage with RPA on Engati CX. He says that companies have to adopt new technologies to grow business. He suggests using AI to automate back end operations and make them more efficient.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #tech #RPA</p>
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The superpower for any business - Lomit Patel on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Lomit Patel, Vice President of Growth at IMVU talks about "The superpower for any business" on Engati CX. He says that people generally try to solve complicated use cases and that's where they go wrong. There will be so many use cases, it's a good opportunity, and as more people start using, it'll acquire more data. He explains in detail how superpower for any company would be data. </p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #digital #transformation #business</p>
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Human-centric machine learning - Rajet Krishnan on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Rajet Krishnan, Cofounder & CEO of Viking Analytics talks about Human-centric machine learning on Engati CX. He talks about the history of machine learning that goes back to the 70's. He also talks about the dramatic change in the area of unsupervised learning.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p><a href='https://www.engati.com/glossary/unsupervised-learning'>https://www.engati.com/glossary/unsupervised-learning</a></p> <p>#EngatiCX #ML#tech</p>
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It all starts with a CX project - Carsten Ley on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Carsten Ley, Founder / OKR, Project & Customer Experience Consultant talks about starting with a CX project to initiate your CX process in the organization. </p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#CustomerExperience #EngatiCX #CXProject</p>
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Digital ethics and transformation - Hessie Jones on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Hessie Jones, Contributing writer at Forbes, talks about Digital ethics and transformation on Engati CX. She talks about the AI biases and consumer behaviour and efficient utilization of data.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/ebooks'>https://www.engati.com/ebooks</a> <a href='https://www.engati.com/glossary/decision-trees'>https://www.engati.com/glossary/decision-trees</a></p> <p>#EngatiCX #digital #transformation #business</p>
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The evolution of call center management - Colin Taylor on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Colin Taylor CEO & Cheif Chaos Officer of The Taylor Reach Group, Inc.talks about the evolution of call center management on Engati CX. He says that what companies need to do is to exceed customer expectations at every point in the customer journey map. He also mentions how technology is a tool and not only an end in itself.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/chatbots-in-customer-support'>https://www.engati.com/glossary/chatbots-in-customer-support</a> <a href='https://www.engati.com/chatbots-for-customer-support'>https://www.engati.com/chatbots-for-customer-support</a></p> <p> #EngatiCX #digital #transformation #business</p>
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To digitize or digitally transform? Paul Rigby on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Paul Rigby, Owner of PaulRigby.Biz talks about digital transformation on Engati CX. He says that digital is pervasive in almost everything we do now and digital transformation is all about an organizational change through technology.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/conversational-ux'>https://www.engati.com/glossary/conversational-ux</a></p> <p>#PaulRigby #EngatiCX #digital #transformation #business</p>
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Building your digital MarTech stack - Christian Buckley on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Christian Buckley, Founder & CEO of CollabTalk LLC talks about ""Building your digital MarTech stack"" on Engati CX. He says that mistakes organizations make while hiring are Thinking only of SEO and SEM without really understanding the scope of it all, It is not about making it pretty - it needs to provide function and data. He also mentions that organisations need to make decisions based on data, without data attribution and tracking is reallyhard to capture.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> <a href='https://www.engati.com/glossary/crm'>https://www.engati.com/glossary/crm</a></p> <p>#ChristianBuckley #EngatiCX #digital #marketing</p>
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The key to successful innovation - Jabari Butler on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Jabari Butler, Co-founder & CTO, Sign1News talks about The 3 elements of successful transformation on Engati CX. He explains how a digital new networks operates through cloud, technology and people. He also mentions how chatbots could be a very powerful tool to provide personalized news to every user.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/chatbots-for-news-and-media'>https://www.engati.com/chatbots-for-news-and-media</a></p> <p>#EngatiCX #tech #transformation</p>
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Triggering transformations with tech - Bill Genovese on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Bill Genovese, ex-CTO & Executive Board Director, Huawei Technologies talks about Triggering transformations with tech on Engati CX. He says that quantum computing and artificial intelligence are the new emerging technologies and explains how a hybrid solution with these two technologies would wonders.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p>https://www.engati.com/blog/hr-chatbots</p> <p>https://www.engati.com/blog/chatbots-for-recruitment</p> <p><a href='https://www.engati.com/chatbots-for-hr'>https://www.engati.com/chatbots-for-hr</a></p> <p><a href='https://www.engati.com/glossary/chatbots-in-human-resource'>https://www.engati.com/glossary/chatbots-in-human-resource</a></p> <p>#BillGenovese #EngatiCX #tech #transformation</p>
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The growth and innovation mindset - Rashim Mogha on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p>https://www.engati.com/glossary/skype-bot</p> <p>https://www.engati.com/glossary/on-time-resolution</p> <p>https://www.engati.com/glossary/customer-satisfaction</p> <p>https://www.engati.com/glossary/business-process-outsourcing</p> <p>https://www.engati.com/glossary/proof-of-concept</p> <p>https://www.engati.com/glossary/rule-based-system</p> <p>#EngatiCX #Growth #Innovation</p>
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CRM, CEM, and everything in between - Ajay Nambiar on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> <a href='https://www.engati.com/glossary/crm'>https://www.engati.com/glossary/crm</a></p> <p>#EngatiCX #CEM #CRM"</p>
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Empowering your business with AI - Nadia Vincent on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Nadia Vincent, Digital Transformation and AI executive advisory talks about Empowering your business with AI on Engati CX. She says that AI will empower digital transformation and companies need to align their digital and business strategies. She advises businesses to not to wait for pandemic to end the think of it as an opportunity.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#NadiaVincent #EngatiCX #AI #CX</p>
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4 phases of DX framework - Kamales Lardi on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Kamales Lardi, CEO of Lardi and Partner consulting talks about the 4 phases of the DX framework on Engati CX. She says that industries have seen some digital disruptions change the entire business landscape as a whole. She also explains the 4 stages of digital transformation strategy.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#KamalesLardi #EngatiCX #digital</p>
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Branding leadership 101 - Denise Lee Yohn on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Denise Lee Yohn, President & Keynote speaker, Denise Lee Yohn, Inc talks about brand leadership 101 on Engati CX. She says that your brand is not your name or logo, your ad, your image it’s what you do and how you do it. She also explains why it's important for companies to know about their brand value and how it differentiates them.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#DeniseLeeYohn #EngatiCX #brandleadership</p>
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Achieving success via customer journey mapping - Jim Tincher
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Jim Tincher, Founder & CEO, Heart of the customer talks about Achieving success via customer journey mapping on Engati CX. He says that mapping your customers journey is extremely important, to know the various touch-points. He also separates the customer journey map into 3 categories.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#JimTincher #EngatiCX #customerjourneymapping</p>
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Fuelling customer loyalty - Dr. Chip Bell on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Chip Bell, Senior partner at Chip Bell group talks about Fuelling customer loyalty on Engati CX. He says that it is important to listen to the employees that are on the front line dealing with your customers. He also mentions that most customers need 24/7 access to certain businesses and automation helps them provide it.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-loyalty-program'>https://www.engati.com/glossary/customer-loyalty-program</a></p> <p><a href='https://www.engati.com/glossary/customer-loyalty'>https://www.engati.com/glossary/customer-loyalty</a></p> <p>#ChipBell #EngatiCX #customer</p>
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Embracing technological change - Brian Fanzo on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Brian Fanzo, Virtual Keynote Speaker, Digital Futurist speaks about Embracing technological change on Engati CX. He says that Lot of companies have been incorporating tech in their business during their digital journey. He is a big believer in the fact that you don’t have to be the first adopter of any latest technology but you need to adapt to the change at a slow and continuous pace so that the inevitable transition later is smooth and the business survives its competition. </p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#BrianFanzo #EngatiCX #technology</p>
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Driving DX across banking - Namrata Jolly on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Namrata Jolly, Senior Advisor at pinBox Solutions talks about driving DX across banking on Engati CX. She mentions that banking has been the forefront industry making use of digital transformation. She also says that customer experience and digital transformation go hand in hand.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-experience-strategy'>https://www.engati.com/glossary/customer-experience-strategy</a> <a href='https://www.engati.com/chatbots-for-banking'>https://www.engati.com/chatbots-for-banking</a></p> <p>#NamrataJolly #EngatiCX #banking</p>
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Advanced analytics - Tony Boobier on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#Analytics #EngatiCX #AdvancedAnalytics</p>
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Automate or checkmate - Fredrik Hofflander on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#AI #EngatiCX #Automation</p>
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End-to-end tech implementation - Mandisa Makubalo on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/voice-recognition-system'>https://www.engati.com/glossary/voice-recognition-system</a></p> <p>#TechImplementation #EngatiCX #CX</p>
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Decoding digital transformation - Wissam Al Adany on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p>https://www.engati.com/glossary/skype-bot</p> <p>https://www.engati.com/glossary/on-time-resolution</p> <p>https://www.engati.com/glossary/customer-satisfaction</p> <p>https://www.engati.com/glossary/business-process-outsourcing</p> <p>https://www.engati.com/glossary/proof-of-concept</p> <p>https://www.engati.com/glossary/rule-based-system</p> <p>#DigitalTransformation #EngatiCX #DT</p>
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Focus on data security for enterprise - Gerth Botha on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/chatbot-training'>https://www.engati.com/glossary/chatbot-training </a> <a href='https://www.engati.com/glossary/customer-feedback'>https://www.engati.com/glossary/customer-feedback </a> https://www.engati.com/glossary/neuro-linguistic-programming https://www.engati.com/glossary/entity</p> <p>#Data #EngatiCX #DataSecurity</p>
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The full-proof formula to master CX strategy - Rajat Chawla on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-journey'>https://www.engati.com/glossary/customer-journey</a> <a href='https://www.engati.com/glossary/decision-trees'>https://www.engati.com/glossary/decision-trees</a></p> <p>#CX #EngatiCX #CXStrategy</p>
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Digitalizing experiences - Nikunj Nirmal on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#DigitalTransformation #EngatiCX #DigitalizingExperiences</p>
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Building futuristic business models - Jack Shaw on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p>https://www.engati.com/glossary/behavioral-analytics</p> <p>https://www.engati.com/glossary/customer-lifetime-value</p> <p>https://www.engati.com/glossary/hold-time</p> <p>https://www.engati.com/glossary/unified-conversations</p> <p>https://www.engati.com/glossary/user-engagement</p> <p>https://www.engati.com/glossary/chat-only-agent</p> <p>https://www.engati.com/glossary/help-desk</p> <p>https://www.engati.com/glossary/multi-channel-support</p> <p>#BusinessModels #EngatiCX #AI</p>
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Vision for your AI strategy - Priyanka Roy on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Priyanka Roy, Head of Data & Artificial Intelligence at Intergen talks about vision for your AI strategy on Engati CX. She says that companies should spend more time to know what the problem is, work on it and the user and then bring in the technology. She also mentions that data is extremely important and every AI strategy should be backed by data.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#PriyankaRoy #EngatiCX #AIVision</p>
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Interpreting customer emotions through data - Ali Nasim on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#CustomerEmotions #EngatiCX #Data</p>
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Magnifying customer connections - Siddharth Sankhe on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Siddharth Sankhe, Director,  Consumer Insights, Nielsen talks about magnifying customer connections on Engati CX. He says that with the on going pandemic the economy has shrunk this is where CX comes into play and it will a very big and an important differentiator.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#SiddharthSankhe #EngatiCX #CustomerConnections</p>
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Logically driven AI - Patrick Bangert on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> <a href='https://www.engati.com/glossary/digital-assistant'>https://www.engati.com/glossary/digital-assistant</a> <a href='https://www.engati.com/glossary/genetic-algorithms'>https://www.engati.com/glossary/genetic-algorithms</a></p> <p>#EngatiCX #LogicallyDrivenAI</p>
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Driving efficiency with AI & logistics - Jim Barnebee on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Jim Barnebee, VP of AI & Infrastructure, GetSwift talks about driving efficiency with AI & logistics on Engati CX. He says that now most of the are starting to insert AI in their processes. It's upto the company to analyse the risk and calculate the ROI of implementing AI, whether they want to cut down their expenses and have a minimum ROI or implement AI and see an exponential rise in their ROI.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p>https://www.engati.com/glossary/canned-responses</p> <p>https://www.engati.com/glossary/biometric-recognition</p> <p>https://www.engati.com/glossary/reinforcement-learning</p> <p>https://www.engati.com/glossary/chatbots-in-transactional-enquiries</p> <p>#JimBarnebee #EngatiCX #EfficiencyWithAI</p>
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Redefining education with AI - Kim William Gordon on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.</p> <p>Kim William Gordan, principal of Telementoris, talks about using Artificial Intelligence to revolutionize and redefine the entire education system. In his Engati CX interview, he adresses the fact that although human teachers are very important, AI and technology are strongly improving interactions and boosting engagement levels. He also talks about the importance of adaptive learning. Catch his interview exclusively on Engati CX.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on : Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/blog/chatbot-applications-in-education'>https://www.engati.com/blog/chatbot-applications-in-education</a></p> <p><a href='https://www.engati.com/chatbots-for-education'>https://www.engati.com/chatbots-for-education</a></p> <p>#EngatiCX #AI #Edutech</p>
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Creating 5-star customer experiences - Christoff J. Weihman on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Christoff Weihman, Keynote Speaker/ Author at ASPIRE enterprises talks about crafting 5-star customer experiences on Engati CX. He says that it's extremely important to show empathy, companies need to think from the point of view of the customers. He also mention an equation which matters- ""humans + AI = CX""</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/live-chat-agent'>https://www.engati.com/glossary/live-chat-agent</a></p> <p>#ChristoffWeihman #EngatiCX #CustomerExperience</p>
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The tech in healthtech - Mike Biselli on Engati CX
<p>"https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Mike Biselli, Partner and owner, Catalyst HTI talks about the tech in health tech on Engati CX. He mentions that healthcare is a booming industry and now it has been mandated because of the environment we are living in. He believes that the entire administrative process in healthcare can be taken over by AI and technology.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#MikeBiselli #EngatiCX #HealthTech</p>
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3 steps to overcome a customer service crisis - Christopher Brooks on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Christopher Brooks, Managing Director, Clientship talks about the 3 steps to overcome a customer service crisis on Engati CX. He says that for companies to survive in this economy it's important to show some humility towards the society. He also says that it's extremely important to analyse the return on relationship.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-service'>https://www.engati.com/glossary/customer-service</a></p> <p>#EngatiCX #ChristopherBrooks #OvercomingCustomerServiceCrisis</p>
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The 3 metrics of CX programming - Sue Duris on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Sue Duris, Director of Marketing and Customer Experience, M4 communications talks about the 3 metrics of CX programming on Engati CX. She says that it's important to reach out out to the customer and get their feedback. She says that we need to make the customer persona, and map their journeys.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/saas'>https://www.engati.com/glossary/saas</a></p> <p><a href='https://www.engati.com/glossary/customer-experience-as-a-service-cxaas'>https://www.engati.com/glossary/customer-experience-as-a-service-cxaas</a></p> <p>#SueDuris #EngatiCX #Customer #CXProgramming</p>
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3 steps to overcome a customer service crisis - Christopher Brooks on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Christopher Brooks, Managing Director, Clientship talks about the 3 steps to overcome a customer service crisis on Engati CX. He says that for companies to survive in this economy it's important to show some humility towards the society. He also says that it's extremely important to analyse the return on relationship.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#EngatiCX #ChristopherBrooks #OvercomingCustomerServiceCrisis</p>
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Gamification of CX - Luke Jamieson on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Luke Jamieson, founder and CEO of Playfulli talks about Gamification of CX on Engati CX. He says that gamification can be a very powerful incentive, motivator and can boost customer engagement exponentially. The best way to improve CX would be to make customers feel satisfied by the product which would make them the advocates for it.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p>https://www.engati.com/glossary/conversation-as-a-service</p> <p>https://www.engati.com/glossary/human-computer-interaction</p> <p>https://www.engati.com/glossary/speech-to-text-translation</p> <p>https://www.engati.com/glossary/business-process-improvement</p> <p>https://www.engati.com/glossary/cpaas</p> <p>https://www.engati.com/glossary/interoperability</p> <p>https://www.engati.com/glossary/scripting-language</p> <p>https://www.engati.com/glossary/inbound-call-centre</p> <p><a href='https://www.engati.com/glossary/customer-engagement'>https://www.engati.com/glossary/customer-engagement</a></p> <p>#LukeJamieson #EngatiCX #GamificationOfCX</p>
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3 Vs of data innovation - Doug Laney on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Doug Laney, Principal, Data and Analytic strategy, Caserta talks about the 3 V's of data innovation on Engati CX. He says that data is an important asset for a company. He also mentions that after analysing the data companies can improve their processes, target the relevant markets, understand them, look for new product opportunities.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p>https://www.engati.com/glossary/conversation-as-a-service</p> <p>https://www.engati.com/glossary/human-computer-interaction</p> <p>https://www.engati.com/glossary/speech-to-text-translation</p> <p>https://www.engati.com/glossary/business-process-improvement</p> <p>https://www.engati.com/glossary/cpaas</p> <p>https://www.engati.com/glossary/interoperability</p> <p>https://www.engati.com/glossary/scripting-language</p> <p>https://www.engati.com/glossary/inbound-call-centre</p> <p>#DougLaney #EngatiCX #DataInnovation</p>
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Innovating innovation - Steve Towers on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Steve Towers, CEO & Founder, BP Group talks about innovative innovation on Engati CX. He says that the organisation have been challenged, it's all about survival, and now the customer behaviour has changed - they want their higher expectations to be met. he also says that the company that doesn't have happy employees won't have happy customers.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#SteveTowers #EngatiCX #Innovation</p>
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Fostering public sector innovation - Ann Dunkin on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Ann Dunkin, Chief Technology Officer, State & Local Government at Dell talks about fostering public sector innovation on Engati CX. She says that people are still trying to figure out how to deliver government services remotely. She believes that it's important to formulate a long term strategy in order to compete for resources.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#AnnDunkin #EngatiCX #Dell #FosteringPublicSectorInnovation</p>
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Leadership in lockdown - Isabel De Clerq on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Isabel De Clercq, founder of connect|share|lead talks about leadership in lockdown on Engati CX. She believes that leaders should talk about what they have learned on the digital channels. She says that leaders also need to ask what have their employees learnt in the meetings, they need encouragement.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p>https://www.engati.com/glossary/canned-responses</p> <p>https://www.engati.com/glossary/biometric-recognition</p> <p>https://www.engati.com/glossary/reinforcement-learning</p> <p>https://www.engati.com/glossary/chatbots-in-transactional-enquiries</p> <p>#IsabelDeClercq #EngatiCX #LeadershipInLockdown</p>
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The evolution of digital business - Gokul Alex on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Gokul Alex, CIO - Spathion Labs talks about the evolution of digital business on Engati CX. He says that when we look at any digital process, it's all about a uniform extraction of technology to give you a measurable experience. CX is considered to be the most concrete and the most real measure of the digital transformation.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-engagement'>https://www.engati.com/glossary/customer-engagement</a></p> <p>#GokulAlex #EngatiCX #EvolutionOfDigitalBusiness</p>
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Enhancing CX with edge computing - Robert Linsdell on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Robert Linsdell, Managing Director; Australia and New Zealand, Vertiv Co talks about enhancing CX with edge computing on Engati CX. He says that edge computing removes lot of redundancy and chatbot can function – even without being connected, you are getting consistency of services – its programmed to respond.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/ai-powered-chatbots'>https://www.engati.com/glossary/ai-powered-chatbots</a></p> <p>#Robert Linsdell #EngatiCX #EdgeComputing</p>
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Creating an uplifting service culture with tech - Ron Kaufman on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Creating an uplifting service culture has many benefits, according to New York Times’ bestselling author, Ron Kaufman. Explore these benefits by checking out this exclusive interview on Engati CX.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/service-culture'>https://www.engati.com/glossary/service-culture</a> <a href='https://www.engati.com/glossary/genetic-algorithms'>https://www.engati.com/glossary/genetic-algorithms</a></p> <p>#RonKaufman #EngatiCX #UpliftingServiceCultureWithTech</p>
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Neuro-linguistic programming in customer service - Frans Reichardt on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Frans Reichardt, Global speaker - customer experience talks about the neuro-linguistic programming in customer service on Engati CX. He believes that NLP can help you build a relationship with your customers and also your employees, it can help you to better understand the other person's perspective.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#FransReichardt #EngatiCX #NeuroLinguisticProgramming</p>
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NLP - from the 1950s to the 2020s - Dr. Ganapathi Pulipaka on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Dr. Ganapathi Pulipaka, Chief Data Scientist, Accenture talks about the transformation of NLP — from the 1950s to the 2020s on Engati CX. He says that earlier NLP was not sophisticated but now it has picked up sophistication and deep neural network.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#Dr.GanapathiPulipaka #EngatiCX #NLP</p>
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The impact of AI on telecom - Ravi Prasad on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Ravi Visvesvaraya Sharada Prasad, Co-founder & Co-Chief Executive of 7GTech talks about the impact of AI on telecom on Engati CX. He believes that automation reduces human error, AI can help the customers solve their own problems instantly. He also explains how nature plays a key role while designing the technologies.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-churn'>https://www.engati.com/glossary/customer-churn</a></p> <p><a href='https://www.engati.com/chatbots-for-telecom'>https://www.engati.com/chatbots-for-telecom</a></p> <p>#RaviVisvesvarayaSharadaPrasad #EngatiCX #ImpactOfAI</p>
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The omnichannel experience - Christine Crandell on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Christine Crandell, President of New Business Strategies, talks about the omnichannel experience on Engati CX. She says that companies need to be omnichannel, but need to look at what channel they are on and they need not be everywhere, instead be on some channels that create the most value. She also mentions that it's important to analyse data and understand what customers want. She believes that big companies are born in these tough time so change and innovation will lead to success.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/omnichannel'>https://www.engati.com/glossary/omnichannel</a></p> <p>#Christine Crandell #EngatiCX #OmnichannelExperience</p>
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Enhancing cyber-security with AI - Aghiath Chbib on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Aghiath Chbib, CEO - Seecra talks about enhancing cybersecurity with AI on Engati CX. He says that Machines and AI can analyse tons of data, based on that companies can take actions, become alert of a disaster situation much faster. He also believes that on - prem is a better options which is more comfortable.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#AghiathChbib #EngatiCX #CyberSecurity</p>
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AI against cybercrime - Tina Gravel on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Tina Gravel, SVP Global Channels and Alliances, Appgate talks about zero trust and application of AI against cybercrime. She says that organisations should have a zero trust policy to protect themselves from cybercriminal. She also believes that AI in right hands might save us against cybercrime.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#TinaGravel #EngatiCX #CyberSecurity</p>
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Don't waste a crisis - Mike Flache on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Mike Flache, Entrepreneur, Business Angel and Philanthropist explains how this crisis can be a huge opportunity for businesses. He believes that every crisis is a great opportunity, you just need the right mindset. He also says that it's important to understand the markets and the progress, build products and services that solve those problems.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#MikeFlache #EngatiCX #Dontwasteacrisis</p>
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Revolutionizing Customer Retention - David Avrin on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>David Avrin, CX Keynote Speaker, Visibilty International, talks about revolutionizing customer retention on Engati CX. He says that we use resources on customer acquisition, and we hardly focus on retention. Our job is customer conversion. We think we're good at this but we miss out on retention, we have to keep dating our customers.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-acquisition'>https://www.engati.com/glossary/customer-acquisition</a></p> <p>#DavidAvrin #EngatiCX #RevolutionisingCustomerRetention</p>
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The fusion of data science and health-tech - Ed Wiley on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Ed Wiley, CTO ; Cofounder, Enveda Therapeutics talks about the fusion of data science and health-tech on Engati CX. He says that the industry which is ready for exploitation is health and drug discovery, delivering healthcare and discovering cures with AI.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-journey'>https://www.engati.com/glossary/customer-journey</a> <a href='https://www.engati.com/glossary/neural-networks'>https://www.engati.com/glossary/neural-networks</a></p> <p>#EdWiley #EngatiCX #HealthtechAndDataScience</p>
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Creating rich user experiences - Dr. Swapnil Dambe on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Dr. Swapnil Dambe, Senior Director - Digital Experience, Marlabs Inc talks about creating rich user experiences on Engati CX. He says that AI is non-natural human intelligence – it's all about data. He say that chatbots saves your support cost and also provides instant replies which creates a better customer experience.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p><a href='https://www.engati.com/glossary/chatbot-training'>https://www.engati.com/glossary/chatbot-training</a></p> <p><a href='https://www.engati.com/glossary/ivr'>https://www.engati.com/glossary/ivr</a> <a href='https://www.engati.com/glossary/customer-feedback'>https://www.engati.com/glossary/customer-feedback </a> https://www.engati.com/glossary/neuro-linguistic-programming</p> <p>#SwapnilDambe #EngatiCX #RichUserExperiences</p>
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AI across functions - Martin Musiol on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. <a href='https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg'>https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg </a> Blog link: https://blog.engati.com/ | Subscribe now. Martin Musiol, Co founder and Instructor, Generative AI, talks about AI across functions on Engati CX. He feels that AI should take over all the tasks that are repetitive to make things efficient, Businesses should identify tasks which can be digitally and implement technology for effective and efficient utilisation of resources. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: <a href='http://s.engati.com/157'>http://s.engati.com/157 </a> LinkedIn: <a href='http://s.engati.com/158'>http://s.engati.com/158 </a> Twitter: <a href='http://s.engati.com/156'>http://s.engati.com/156 </a> Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p><a href='https://www.engati.com/glossary/classification-algorithm'>https://www.engati.com/glossary/classification-algorithm</a> <a href='https://www.engati.com/glossary/natural-language-processing'>https://www.engati.com/glossary/natural-language-processing</a> #MartinMusiol #EngatiCX #AIacrossFunctions</p>
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Personalization, the AI way - Neal Schaffer on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Neal Schaffer, Author - The Age of Influence, talks about personalization, the AI way on Engati CX. He says engaging with your audience is really important and ensuring that it gets you followers, companies should analyse why people are engaging and work more on that. He also says that chatbots are a great tool and if you train it right it can answer 99% of the questions. You wanna make sure you provide answers or just transfer to an agent.</p> <p>f you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/live-chat-agent'>https://www.engati.com/glossary/live-chat-agent</a></p> <p><a href='https://www.engati.com/glossary/live-chat-support'>https://www.engati.com/glossary/live-chat-support</a></p> <p><a href='https://www.engati.com/glossary/live-chat-integrations'>https://www.engati.com/glossary/live-chat-integrations</a> <a href='https://www.engati.com/live-chat'>https://www.engati.com/live-chat</a></p> <p>#NealSchaffer #EngatiCX #Personalisation</p>
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Future of connectivity - Scott Schober on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Scott Schober, CEO, Berkley Varitronics Systems, talks about the future of connectivity on Engati CX. He says that employees and employers need to rethink their operations and implement tech into it. He says it's very important to have a cybersecurity mindset and maintain proper cyber hygiene to avoid cybercrimes. He also mentions that the technology has evolved a lot and has made difficult tasks easier.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/voice-recognition-system'>https://www.engati.com/glossary/voice-recognition-system</a></p> <p>#ScottSchober #EngatiCX #Futureofconnectivity</p>
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Enterprise performance acceleration - Dr. Marcell Vollmer on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Dr. Marcell Vollmer, Chief Innovation Officer, Celonis, talks about Enterprise Performance Acceleration on Engati CX. He explains why it is important to stay updated with the systems and the processes. He also mentions how important is the resiliency of the supply chain in these times. Automation is the core element of digital transformation. He suggests companies collaborate with the digital future.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#MarcellVollmer #EngatiCX #EnterprisePerformanceAcceleration</p>
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Optimizing your data - Yves Mulkers on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Yves Mulkers, Founder, 7W Data, talks about optimizing your data on Engati CX. He suggests companies use data science and apply statistics to get better, more accurate data that will help them succeed. He says that AI and big data help each other in the sense that you can use AI to optimize your data, that’s where AI can make big data more usable. He also states that the human-centric approach is important in marketing but not in data science.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#YvesMulkers #EngatiCX #OptimisingYourData</p>
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Emotive CX - Martin Hill Wilson on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Martin Hill Wilson, Owner, Brainfood Consulting talks about emotive CX for customer interaction on Engati CX. He says that when positive emotions are involved in the customer journey it helps in retaining the existing customers and also acquiring new ones. He believes that to deliver great cx at a much lower cost rate, you need to reduce the headcount or make sure that their output/productivity doubles, or you can use technology.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#MartinHillWilson #EngatiCX #EmotiveCX</p>
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Digital transformation - from a novelty to a necessity - Misha Hanin on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Misha Hanin, President & CEO, Deep-dive Technology Group talks about Digital transformation — from a novelty to a necessity on Engati CX. He believes that in 1 or 2 years enterprises will have implemented technology in everything. He also points out that the cloud is much cheaper and accessible, cloud adoption is on the peak and pandemic has just accelerated it. He also rightly mentions that chatbots are the future of CX.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#MishaHanin #EngatiCX #DigitalTranformation</p>
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4th industrial revolution - Jonathan Reichental on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Jonathan Reichental, Founder & CEO, Human Future, talks about the 4th industrial revolution on Engati CX. He says that the 4th industrial revolution is more than just a change in technology, and it will amplify on a global stage, AI will be embedded in our life. Easy operations are offloaded from humans to technology. He also believes that a lot of people can get most of the answers from chatbots.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#JonathanReichental #EngatiCX #4thIndustrialRevolution</p>
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IOT 101 - Tripp Braden on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Tripp Braden, Executive advisor, Strategic Performance Partners, talks about IoT 101 on Engati CX. He says that IoT is the interconnectivity amongst all things including people and technology. He also says due to the convergence technologies like machine learning and conversational AI, IoT can be used everywhere from the operational supply chain to financial supply chains. He believes that it is very important to build trust with the customers and also build your chatbot in the same way.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#TrippBraden #EngatiCX #IOT101</p>
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The evolution of marketing - Jeff Barrett on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Jeff Barrett, CEO, Status Creative talks about the evolution of marketing over the years on Engati CX. He says that companies have to understand that the times have changed and become more flexible and adapted to the new normal which is digital. He even mentions that marketing automation is going to play a very crucial role in the post-pandemic era. It's also important to utilize all digital tools to be omnipresent to someone who wants to reach out to your company.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/marketing-automation'>https://www.engati.com/glossary/marketing-automation</a></p> <p>#JeffBarrett #EngatiCX #EvolutionofMarketing</p>
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Revolutionizing the automobile industry - Hussien Dajani on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Hussein Dajani, General Manager - Digital and CX Transformation - Nissan Motor Co. talks about on Engati CX. He talks about how the automotive industry is transforming during this COVID crisis and he mentions the next biggest trend to be followed. He even talks about how data can bring about a revolution in the automotive industry and how conversational AI can transform customer experience in the automotive industry</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/chatbots-in-automobiles'>https://www.engati.com/glossary/chatbots-in-automobiles</a></p> <p><a href='https://www.engati.com/whatsapp-chatbot'>https://www.engati.com/whatsapp-chatbot</a></p> <p>#HusseinDajani #EngatiCX #AutomobileIndustry</p>
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Moving from traditional to digital - Smitha Hemmigae on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Smitha, Head Marketing, ThoughtWorks India talks about Moving from traditional to digital on Engati CX. She says Paytm has disrupted the fintech space and technology has become the core of businesses, and according to her, digital is here to stay. She insists on "partnering with your customers", and not trying to sell everything to them because everybody wants data and insights.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#Smitha #EngatiCX #TraditionaltoDigital</p>
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Transformation in the face of adversity - Richard Weylman on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Richard Weylman, Chairman & Managing Director at Weylman Consulting Group talks about Transformation in the face of adversity - on Engati CX. He talks about the most important thing when it comes to business survival and growth. He mentions how businesses are using conversational AI and chatbots for customer service and how businesses will digitally transform themselves post the pandemic.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#RichardWeylman #EngatiCX #DigitalTransformation</p>
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Next gen mobile tech - Alvin Foo on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Alvin Foo, Emerging Tech & Marketing Evangelist, Startups' co-Founders & Advisors, talks about Next Gen Mobile Tech on Engati CX. He talks about how rapidly mobile technology is evolving and how every time a new G is becoming destruction, Eg:5G. He even talks about how small businesses are leveraging mobile technology.</p> <p> </p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/sla'>https://www.engati.com/glossary/sla</a></p> <p><a href='https://www.engati.com/glossary/sla-violation'>https://www.engati.com/glossary/sla-violation</a></p> <p>#AlvinFoo #EngatiCX #Mobiletech</p>
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Developing digital mindsets - Javaid Iqbal on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Javaid Iqbal, Co-Founder & CEO of TransformX talks about developing digital mindsets on Engati CX. He speaks about approaching any new opportunity or a challenge in a digital form. He mentions 5 reasons why companies like Uber, Airbnb are totally digital where growth and scalability are not a challenge for them. This is a digital age and only the paranoids survive in it and use AI because it has the potential to increase productivity by 40%.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#JavaidIqbal #EngatiCX #DevelopingDigitalMindset</p>
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Enhancing high touch - Kami Watson on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p> </p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#KamiWatson #EngatiCX #EnhancingHighTouch</p>
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Growing through feedback - Roberta O' Keith on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Roberta O'Keith, Strategic Business Advisor at ROK Advisors talks about Growing Through Feedback on Engati CX. He talks about how chatbots powered by AI can improve customer experience. He says tech companies have to work on and fine-tune, sentiment analysis, video, etc for better customer experience.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#RobertaO'Keith #EngatiCX #Growingthroughfeedback</p>
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Remodelling business models - Antonio Santos on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Antonio Santos, Co-Founder - The Digital Transformation Lab taks about Remodelling business models on Engati CX. He talks about digital transformation especially post COVID, and how small companies and large organizations should align their digital strategies. He also talks about the adoption of AI, IOT and automation and their progress.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/internet-of-things'>https://www.engati.com/glossary/internet-of-things</a></p> <p><a href='https://www.engati.com/glossary/support-automation'>https://www.engati.com/glossary/support-automation</a></p> <p>#AntonioSantos #EngatiCX #RemodellingBusinessModels</p>
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7 steps to understand audience insights - Thea Cole on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Thea Cole, CEO, Latimer talks about 7 Steps to understand audience insights on Engati CX. She says startups are more flexible than big corporates and communication is the most important aspect of innovation.</p> <p>These are some points that she mentioned in this interview. 1. Examine the group of customers you are targeting and make sure they are right. 2. Target the community you are part of and it is easy to convert. Find people who can influence others to be a part of the community, a chain. 3. The right research is needed. To know more, watch the entire interview.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/voice-of-the-customer'>https://www.engati.com/glossary/voice-of-the-customer</a></p> <p>#TheaCole #EngatiCX #AudienceInsights</p>
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Return on relationship - Ted Rubin on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Ted Rubin, CMO and Advisory Board Member at Photofy, Inc. talks about Return on Relationship on Engati CX. He says the return on the relationship has become more important than ever, ROI is dollars, RONR will be built over years with authentic interaction and engagement. Simplicity is the new everyday low pricing, marketing will win when humans control the machines and not vice versa. He also mentions about community growth and its importance, it’s something that is ignored by many companies, “networks connect but communities care”.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#TedRubin #EngatiCX #Returnonrelationship</p>
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Servicing and personalization - the heroes of CX - Dilpreet Singh on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Dilpreet Singh, Head - CRM and Customer Analytics at The Oberoi Group talks about Servicing & Personalization - The heroes of CX on Engati CX. He says customer experience is important, CX is nothing but a bridge between customer and brand, which is managed by the brand. Data is important to let it be any industry and connecting the data is important rather than collecting data. He also says CRM is not constant, it keeps on changing, so therefore TEST - LEARN - EVOLVE</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='http://www.engati.com/glossary/chatbot-script'>http://www.engati.com/glossary/chatbot-script</a> </p> <p>#DilpreetSingh #EngatiCX #Servicing&Personalization</p>
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Will COVID change sales strategies? - Daryn Mason on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/episode/6FRy6BPK1jIKADIOBWiCNg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Daryn Mason, Independent Speaker, Writer, Facilitator talks about ""Will COVID change sales strategies?"" on Engati CX. He talks about the transformation of sales after this COVID crisis, he says WFM is here to stay, maybe it will be hybrid, hence selling will become a bit difficult. You need to be hyper-relevant with a high level of empathy. Understanding the customer market should be a priority. Business models will change, there will be new entrants with transformative models. Eg - Uber Therefore, Understand your customer, their customer, and then go for giving them a solution.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/voice-of-the-customer'>https://www.engati.com/glossary/voice-of-the-customer</a></p> <p><a href='https://www.engati.com/glossary/marketing-automation'>https://www.engati.com/glossary/marketing-automation</a></p> <p>#DarynMason #EngatiCX #SalesStrategies</p>
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True digital ROI - Steph Nissen on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Steph Nissen, Chief Digital Operations Advisor at Atomic Revenue talks about True Digital ROI on Engati CX. He says Digital ROI is a love language, most people get confused between ROI with the number of likes, shares, sentiments whereas digital ROI is the same everywhere. It is the dollars that you generate on top of what you invest. If a page with a million followers does not generate enough revenue it’s of no use. He mentions about how AI is necessary to make things easier. AI is all about finding hidden knowledge, it’s about discovering something that is known but not acknowledged by humans themselves.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p><a href='https://www.engati.com/glossary/roi-calculator'>https://www.engati.com/glossary/roi-calculator</a></p> <p>#StephNissen #EngatiCX #DigitalROI</p>
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The experience ecosystem - Shukri Cornelius on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p> </p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p>https://www.engati.com/glossary/b2b-chatbot</p> <p>https://www.engati.com/glossary/chatbot-architecture</p> <p>https://www.engati.com/glossary/conversational-support</p> <p><a href='https://www.engati.com/glossary/support-automation'>https://www.engati.com/glossary/support-automation</a></p> <p>#ShukriCornelius #EngatiCX #ExperienceEcosystem</p>
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Word of mouth marketing - Saul Colt on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p> </p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#SaulColt #EngatiCX #WordOfMouthMarketing</p>
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Mobile Marketing - John Andrews on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>John Andrews, CEO at Photofy, Inc. talks about Mobile Marketing on Engati CX. He talks about the idea behind creating “Photofy - the world's easiest commercial content creation platform” with the 2nd gen team, not the creators of the product. Adapting the product to meet the needs of the market place with original ideas made by a team of friends to make a photo-editing app. He also mentions how chatbots can help businesses in the retail sector and how people rarely choose humans over automation. He also wrote a book on how retail changed with digital transformation and automation.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/agent-interaction'>https://www.engati.com/glossary/agent-interaction</a> <a href='https://www.engati.com/chatbots-for-retail-and-ecommerce'>https://www.engati.com/chatbots-for-retail-and-ecommerce</a></p> <p>#JohnAndrews #EngatiCX #Mobilemarketing</p>
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Data-driven dynamic decisions - Nico Gramenz on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Nico Gramenz, CEO at Factory Berlin talks about Data-driven Dynamic Decisions on Engati CX. He says startups are not always about disruption, it can also be about better value, experience. it's about making creators successful, finding the right network, it helps in being a great support. He also mentions chatbots and how communication should be super relevant, it should have meaning. Blockchain is also something that is important and AI is completely changing society.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-support-portal'>https://www.engati.com/glossary/customer-support-portal</a></p> <p> <a href='https://www.engati.com/chatbots-for-customer-support'>https://www.engati.com/chatbots-for-customer-support</a></p> <p>https://www.engati.com/glossary/ecommerce-funnel #NicoGramenz #EngatiCX #Data-drivenDecisions</p>
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Knowing your audience with AI - Ardath Albee on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Ardath Albee talks about Knowing your audience with AI on Engati CX. He says that it's important to understand your audience and focus on your buyers. Relevance is more important now. AI is becoming more important with increasing digital transformation. Customer needs quick answers and chatbots can reply fast they can serve the purpose immediately. It makes the customer's job easy to understand the website. He also mentions that human touch is better than AI, but AI can help with presenting the right content on the website.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/agent-performance-report'>https://www.engati.com/glossary/agent-performance-report</a></p> <p><a href='https://www.engati.com/glossary/chatbots-in-sales-and-marketing'>https://www.engati.com/glossary/chatbots-in-sales-and-marketing</a></p> <p>#Ardath #EngatiCX #Knowyouraudeince</p>
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Building B2B bonds - Bernie Borges on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Bernie Borges talks about Building B2B Bonds on Engati CX. He says Inbound marketing is importantly anchored by good content, SEO friendly, etc. Once customers are on the website, you have to make it easy to deliver the content. Focus on omnichannel - Email, YouTube subscribes, twitter follows - if the customer follows you, he/she can see your content and engage. It's important to have omnichannel marketing - social media, bots, etc, all these different channels, wherever you are most active the company can engage. He says to make your social media easily accessible as you can like website, youtube, etc, as long as you are making them aware, you are signalling them that we are available.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#BernieBorges #EngatiCX #B2BBonds</p>
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Humanizing Conversational AI - Gina Schreck on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/blog/types-of-chatbots-and-their-applications'>https://www.engati.com/blog/types-of-chatbots-and-their-applications</a></p> <p><a href='https://www.engati.com/blog/chatbot-templates'>https://www.engati.com/blog/chatbot-templates</a></p> <p>#GinaSchreck #EngatiCX #ConversationalAI</p>
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2 steps ahead of tech - Steven Van Belleghem on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Steven Van Belleghem, Co-founder and Board member of Nexxworks talks about staying 2 steps ahead with tech on Engati CX. 70% energy today, 20% for tomorrow and 10% the day after that’s the long run which creates new value and new opportunities. After a lot of research, he says a happy customer doesn’t mean a happy employee but happy employee in return helps a happy customer surely. AI can deliver value and benefits faster and in real-time. He mentions about hyper-personalization and voice command can be the next high level of customization.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> <a href='https://www.engati.com/chatbot'>https://www.engati.com/chatbot</a></p> <p>#StevenVanBelleghem #EngatiCX #AheadofTech</p>
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Creating digital organisations - Jagmohan Singh on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Jagmohan Singh, Global Head L&D- Digital Customer Experiences talks about Creating Digital Organizations on Engati CX. He says this pandemic can create a whole new opportunity as WFH and flexible hours will be a new norm. AI and tech have a bigger role, they will help with the funneling part, faster decision making. Eg: for the healthcare sector - AI is helping. He also mentions hyper-personalization and AI tech is an answer to that, it can do that in seconds.</p> <p> </p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/chatbots-for-healthcare'>https://www.engati.com/chatbots-for-healthcare</a></p> <p><a href='https://www.engati.com/glossary/escalation-management'>https://www.engati.com/glossary/escalation-management</a></p> <p><a href='https://www.engati.com/blog/chatbots-for-healthcare'>https://www.engati.com/blog/chatbots-for-healthcare</a></p> <p><a href='https://www.engati.com/glossary/real-time-communication'>https://www.engati.com/glossary/real-time-communication</a></p> <p>#JagmohanSingh #EngatiCX #Digitalcreation</p>
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Humanizing business inside out - Stacy Sherman on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Stacy Sherman, Head of CX & Employee Engagement, Forbes Writer & Blogger for DoingCXRight.com talks about humanizing business inside out on Engati CX. She says employee motivation is important, giving them the right training, support, etc they will do the right thing even without supervision. She also says empathy is important, listen to what they are saying. Communicate with your customers, celebrating successes is important may be small, but they do add up, appreciating them gives motivation. Tech can be used to enhance, but the human element cannot be forgotten.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#StacySherman #EngatiCX #HumanizingBusiness</p>
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The 4 building blocks of CX - Raul Amigo on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Raul Amigo, Founder of Umuntu, CX Crafter, and Speaker talks about the 4 building blocks of CX on Engati CX. He says If you cannot deliver a memorable customer experience through technology, you won't be successful, be proactive in designing solutions for a better experience. Customers change their minds after every interaction. Technology is the key and it drives experiences, therefore, be innovative.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#RaulGuillermoAmigo #EngatiCX #BuildingBlocksOfCX</p>
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Loyalty, fan-base, and brand-building - David Scott on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>David Meerman Scott, Author of WSJ bestseller FANOCRACY talks about Loyalty, fan-base, brand-building on Engati CX. He says customer relationships are much more imp than products/services, organisations that can build a tribe of people will succeed. Build fans for your company, they'll stay loyal. Turning fans into customers and customers into fans that's about human relationships.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#DavidMeermanScott #EngatiCX #Brandbuilding</p>
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The tech vision for your CX mission - Amas Tenumah on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Amas Tenumah, Founder of BetterXperience talks about The tech vision for your CX mission on Engati CX. He says AI brings intelligence that we haven’t seen ever. Customer doesn’t hate automation but they hate it when it's badly made or created. The future of customer experience has to be smarter, not cheaper or faster.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-segmentation'>https://www.engati.com/glossary/customer-segmentation</a></p> <p><a href='https://www.engati.com/glossary/roi-calculator'>https://www.engati.com/glossary/roi-calculator</a></p> <p>#AmasTenumah #EngatiCX #TechforCxmission</p>
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AI - A new perspective - Sarah Gratton on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Sarah-Jayne Gratton, Founding Partner, The Influencers talks AI- a new perspective about the new perspective to AI - on Engati CX. She says AI is learned form of intelligence an actual notion of AI - goes back to 2000s, and at that time we had fear of losing jobs, today again we see shift amplified by COVID. We have always been a part of tech every day, but now more than ever. She even says invest more, develop more tech, and also value more parts of the world where education is difficult.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p>https://www.engati.com/blog/hr-chatbots</p> <p>https://www.engati.com/blog/chatbots-for-recruitment</p> <p><a href='https://www.engati.com/chatbots-for-hr'>https://www.engati.com/chatbots-for-hr</a></p> <p><a href='https://www.engati.com/glossary/chatbots-in-human-resource'>https://www.engati.com/glossary/chatbots-in-human-resource</a></p> <p>#Sarah-JayneGratton #EngatiCX #NewPerspectiveToAI</p>
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The endless possibilities of Edtech - Yadu Muntha on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Yadu Muntha, Global sales leader, speaker, and consultant talks about The endless possibilities of EdTech on Engati CX. He says 1 person can't handle 30 students, 1 person can't conduct exams, answer questions, and correct papers, it is directly affecting operational efficiency. Because of technology lots of people will lose their jobs to some extent. It all started at industry 1.0 now we’re at 4.0 in terms of tech and industry, compare 1.0 with 4.0, and tech transformed everything. Lakhs of people shifted to 1000s of people, work done by 100s of people can now be done by 1 machine, from manual labor to using a tractor, everywhere transformation is required.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-training'>https://www.engati.com/glossary/customer-training</a></p> <p><a href='https://www.engati.com/glossary/facial-recognition'>https://www.engati.com/glossary/facial-recognition</a></p> <p>#YaduMuntha #EngatiCX #EdTech</p>
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Trend tracking with AI - Chris N. West on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Chris N West, Founder & President of LR Training Solutions talks about Trend tracking with AI on Engati CX. He says lots of people think just having social media presence is enough “Oh we don't need a website” that's not how it works and content is the key. He also mentions having your name on the first page of google for the actual product/service you deliver. TWO - make sure you’re focusing on different areas of digital marketing.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#ChrisNWest #EngatiCX #TrackingwithAI</p>
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Intrinsic motivation for extrinsic results - Claire Boscq-Scott on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Claire Boscq-Scott, Keynote Speaker, and Global CX Guru talks about Intrinsic motivation for extrinsic results on Engati CX. He says AI and tech are incredible ways to understand customers, build conversations, and personalize data. Technology is incredible, but it will not replace humans. Tech should be used as much as possible, but the human touch is very important and both should work in a combined way.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#ClaireBoscqScott #EngatiCX #Intrinsicmotivation</p>
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Empathy, collaboration & growth with AI - Dennis Wakabayashi on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Dennis Wakabayashi, VP Customer Experience Solutions Delivery at RR Donnelley, talks about Empathy, Collaboration & Growth with AI on Engati CX. He says that it all starts with empathy, customers, employees, citizens, stakeholders, etc and when all these people work together you will see financial growth. He states that a customer needs to be happy and therefore create a safe environment for them.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/blog/types-of-chatbots-and-their-applications'>https://www.engati.com/blog/types-of-chatbots-and-their-applications</a></p> <p><a href='https://www.engati.com/blog/chatbots-for-banking'>https://www.engati.com/blog/chatbots-for-banking</a></p> <p>#DennisWakabayashi #EngatiCX #EmpathyWithAI</p>
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Engaging digitally - Howard Wolpoff on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Howard Wolpoff, Chief Marketing Strategist at Profit Master Business Solutions talks about Engaging Digitally on Engati CX.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#HowardWolpoff #EngatiCX #EngagingDigitally</p>
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Automating B2B marketing - Cyril Bladier on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Cyril Bladier, Sales & Marketing CEO at Business-on-Line talks about Automating B2B Marketing on Engati CX. He says businesses should find opportunities to use automation and a bot can play an important role in customer service. He also mentions that bots can be a game-changer for an organization.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p>https://www.engati.com/glossary/customer-centricity</p> <p>https://www.engati.com/glossary/customer-effort-score</p> <p>https://www.engati.com/glossary/robotic-process-automation</p> <p>https://www.engati.com/glossary/natural-language-generation</p> <p>https://www.engati.com/glossary/chatbots-in-telecom</p> <p><a href='https://www.engati.com/glossary/language-localization'>https://www.engati.com/glossary/language-localization</a></p> <p>#CyrilBladier #AutomatingB2BMarketing #EngatiCX</p>
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Tools to enhance marketing campaigns - Christoph Trappe on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Christoph Trappe, Chief Content & Marketing Officer at The Authentic Storytelling Project talks about Tools to enhance marketing campaigns on Engati CX. He says brands should focus more on fresh and new content. Most brands that do this, they already have a huge audience.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#ChristophTrappe #EngatiCX #MarketingCampaignTools</p>
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Your B2B marketing tool belt - Tom Pick on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/ai-powered-chatbots'>https://www.engati.com/glossary/ai-powered-chatbots</a></p> <p>#TomPick #B2BMarketingTool #EngatiCX</p>
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Tech for bootstrapped startups - Hari T. N. on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#HariTN #TechForBootstrappedStartups #EngatiCX</p>
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The marketing transformation - Muntazir Haider on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Muntazir Haider, Lead Consultant & Corporate Trainer at The Brand Consultants talks about The Marketing Transformation on Engati CX. He says AI has changed drastically the way things are and in 5 years it will change more.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/blog/facebook-messenger-chatbot'>https://www.engati.com/blog/facebook-messenger-chatbot</a></p> <p>#MuntazirHaider #TheMarketingTransformation #EngatiCX</p>
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Chatbots for successful brand launches - Michael Brown on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/chatbots-in-customer-support'>https://www.engati.com/glossary/chatbots-in-customer-support</a> <a href='https://www.engati.com/chatbots-for-customer-support'>https://www.engati.com/chatbots-for-customer-support</a></p> <p><a href='https://www.engati.com/glossary/customer-support-outsourcing'>https://www.engati.com/glossary/customer-support-outsourcing</a></p> <p><a href='https://www.engati.com/glossary/customer-support-portal'>https://www.engati.com/glossary/customer-support-portal</a></p> <p>#MichaelBrown #EngatiCX #ChatbotsForBrandLaunches</p>
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The journey from analog to digital - Lee Bryant on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p> If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#LeeBryant #AnalogToDigital #EngatiCX</p>
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The fusion of marketing and tech - Mark Schaefer on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Mark Schaefer, Executive Director of Schaefer Marketing Solutions LLC talks about The fusion of marketing & tech on Engati CX. He says digital transformation is painful and gives uncertain returns, he also says that technology is a tool an opportunity for us to be at our best, and it's up to us how we adapt.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#MarkSchaefer #TechAndMarketing #EngatiCX</p>
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The layers of CX innovation - Andy Mura on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Andy Mura, Head Of Marketing at ExB Group talks about Cognitive process automation on Engati CX. He mentions speed and personalization are the two key points which help in creating a better customer experience.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/chatbots-for-news-and-media'>https://www.engati.com/chatbots-for-news-and-media</a></p> <p> </p> <p><a href='https://www.engati.com/glossary/ai-in-customer-service'>https://www.engati.com/glossary/ai-in-customer-service</a></p> <p><a href='https://www.engati.com/glossary/chatbots-in-news-and-media'>https://www.engati.com/glossary/chatbots-in-news-and-media</a></p> <p>#AndyMura #CXInnovation #EngatiCX</p>
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Micro-moments that matter - Jeannie Walters on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/episode/6FRy6BPK1jIKADIOBWiCNg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Jeannie Walters, CEO & Chief Customer Experience Investigator of Experience Investigators by 360Connext talks about Micro-Moments that Matter on Engati CX. She says Technology is exciting, on a scale we’ll be able to serve and Ai and chatbots can answer correctly, at the right place, and at the right time.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/blog/whitelabel-chatbot'>https://www.engati.com/blog/whitelabel-chatbot</a></p> <p>#JeannieWalters #Micro-momentsThatMatter #EngatiCX</p>
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Empathizing with customers - Annette Franz on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/episode/6FRy6BPK1jIKADIOBWiCNg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Annette Franz, Founder and CEO of CX Journey Inc. talks about Customer Understanding on Engati CX. She says technology is not experienced, its about emotion, interaction therefore we cannot throw tech to solve people's problems - it has to be a facilitator.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/blog/facebook-messenger-chatbot'>https://www.engati.com/blog/facebook-messenger-chatbot</a></p> <p>#AnneteFranz #EmpathizingWithCustomers #EngatiCX</p>
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Content Marketing Chatbots - Adriana Tica on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Adriana Tica, Owner of Copywritech talks about content marketing chatbots on Engati CX. She says just be regular with respect to content, you don't have to exhaust yourself and write extensively every day because google favours regular behaviour and things don't change overnight so have patience and trust the process.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/blog/chatbots-for-ecommerce'>https://www.engati.com/blog/chatbots-for-ecommerce</a></p> <p>https://www.engati.com/glossary/ecommerce-funnel</p> <p>#AdrianaTica #ContentMarketingChatbots #EngatiCX</p>
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The virtuous cycle of Ex and Cx - Jessica Noble on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/episode/6FRy6BPK1jIKADIOBWiCNg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Jessica Noble, Customer Experience Professional (CXPA), former Project Management Professional, keynote speaker, and creator of The L.E.A.D.E.R Methodology for creating magnetic employee talks about Virtuous Cycle on Engati Engage. She says giving more value to customers is important rather than spending lots of time developing an idea that no one wants.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-churn'>https://www.engati.com/glossary/customer-churn</a></p> <p>#JessicaNoble #TheVirtuousCycleOfEx&Cx #EngatiCX</p>
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Customer-oriented tech - Cyril Coste on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Cyril Coste, PRINCIPAL CONSULTANT - Emergn talks about Customer Oriented Tech on Engati Engage. He says DIgital Transformation gives a better understanding of customers and helps in better CX.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#CyrilCoste #Customer-OrientedTech #EngatiCX</p>
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All-pervasive AI - Nigel Wilson on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Nigel Wilson, Co-founder at We and AI talks about Personalized Mining AI on Engati Engage. According to him, everybody uses AI in some or the other way Doctors, Experimentalists, Customers, etc If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/blog/multilingual-chatbots'>https://www.engati.com/blog/multilingual-chatbots</a></p> <p>#NigelWilson #AppPervasiveAI #EngatiCX</p>
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Growth Hacking 101 - Jonathan Aufray on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Jonathon, CEO at Growth Hackers talks about Growth Hacking on Engati Engage. He explains his definition of growth hacking as a bridge between marketing and product to improve the product to make it more customer-centric. He even says work from home is going to make a huge difference.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/blog/whitelabel-chatbot'>https://www.engati.com/blog/whitelabel-chatbot</a></p> <p><a href='https://www.engati.com/glossary/conversational-ux'>https://www.engati.com/glossary/conversational-ux</a></p> <p>#JonathonAufray #GrowthHacking101 #EngatiCX</p>
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Value-Driven Transformations - Jakomi Matthews on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Jakomi Mathews, TRANSFORMATION DELIVERY CONSULTANT at Edval Timetables talks bout Value-Driven Transformations on Engati Engage. He says Digital is overused with transformation, the use of digital tools is an outcome of a successful outcome. He also says CX is about understanding your customer products that create value or help them.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/blog/chatbot-templates'>https://www.engati.com/blog/chatbot-templates</a></p> <p>#JakomiMatthews #Value-DrivenTransformations #EngatiCX</p>
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10 Tips to harness AI - Katie King on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Katie King, CEO of AI in Business, talks about 10 tips to harness AI on Engati Engage. All companies like for e.g. Accenture, Delloite, etc, all require automation.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/customer-experience-as-a-service-cxaas'>https://www.engati.com/glossary/customer-experience-as-a-service-cxaas</a></p> <p>#KatieKing #HarnessingAI #EngatiCX</p>
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The AI BIAS - Dean Gratton on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/episode/6FRy6BPK1jIKADIOBWiCNg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Dean Anthony Gratton, Technology and Global Influencer talks on Engati CX. He mentions why he is not a big fan of conversational AI for Cx. According to him automated system is great but we’re not at that point, we tend to ramble, and tech doesn't understand that.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> <a href='https://www.engati.com/glossary/neural-networks'>https://www.engati.com/glossary/neural-networks</a></p>
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Content Targeting - Dr. Robin Kiera on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/episode/6FRy6BPK1jIKADIOBWiCNg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Dr. Robin Kiera, Consulting & Marketing Agency | Personal & Virtual Speaker - Digitalscouting.de talks about ""B2B on TikTok? and Content Targeting"" on Engati CX. He says Tiktok can be used as a medium for B2B purposes, he says Tiktok worked for 50's age, a lot of people go there, they have a large audience and it is organic.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/blog/insurance-chatbot'>https://www.engati.com/blog/insurance-chatbot</a></p> <p>#RobinKiera #EngatiCX #ContentTargeting</p>
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Personalising with Data - Lori Schwartz on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/episode/6FRy6BPK1jIKADIOBWiCNg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Lori H. Schwartz Principal, Curator of Experiences - Storytech talks about personalizing of data on Engati CX. He mentions how people can relate through stories since brains are trained to understand, even in B2B, people think like humans (like a b2c).</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/ebooks'>https://www.engati.com/ebooks</a></p> <p><a href='https://www.engati.com/glossary/internet-of-things'>https://www.engati.com/glossary/internet-of-things</a></p> <p><a href='https://www.engati.com/blog/chatbot-applications-in-education'>https://www.engati.com/blog/chatbot-applications-in-education</a></p> <p><a href='https://www.engati.com/chatbots-for-education'>https://www.engati.com/chatbots-for-education</a></p> <p>#LoriSchwartz #PersonalisingWithData #EngatiCX</p>
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Mass Personalisation - Joe Pine on Engati Cx
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/episode/6FRy6BPK1jIKADIOBWiCNg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Joe Pine talks about creating customized experiences at scale on Engati CX. If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#JoePine #EngatiCx #MassPersonalization</p>
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AI in daily business functions - Andy Fitze on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/episode/6FRy6BPK1jIKADIOBWiCNg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Andy Fitze talks about AI in daily business functions on Engati CX If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#AndyFitze #AIinDailyBusinessFunctions #EngatiCX</p>
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Personal Branding -Ian Moyse on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/episode/6FRy6BPK1jIKADIOBWiCNg Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Ian Moyse, EMEA Sales Director Natterbox, talks about the Future Of Marketing on Engati Engage. He mentions how 2020 is all of personalised branding and people - when there are personalized messages and personalized services and how AI can be leveraged for personal branding using chatbots and conversational AI.</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p>https://www.engati.com/glossary/meta-heuristics</p> <p>https://www.engati.com/glossary/turing-test</p> <p>https://www.engati.com/glossary/conversational-experience</p> <p><a href='https://www.engati.com/glossary/average-handling-time'>https://www.engati.com/glossary/average-handling-time</a></p> <p><a href='https://www.engati.com/blog/what-are-chatbots'>https://www.engati.com/blog/what-are-chatbots</a></p> <p>https://www.engati.com/glossary/average-response-time</p> <p><a href='https://www.engati.com/glossary/chatbots-in-sales-and-marketing'>https://www.engati.com/glossary/chatbots-in-sales-and-marketing</a></p> <p>#IanMoyse #BOTS #EngatiEngage</p>
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The 5 Why's of Cx - Ben Motteram on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Ben Motteram, Principal- CXpert, talks about the 5 Why's of CX on Engati CX.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#BenMotteram #TheFiveWhysOfCx #EngatiCX</p>
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5 Gaps to fill with AI - Helen Yu on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Helen Yu, Founder and CEO of Tigor Advisory Corp, talks about filling the gaps in your business with AI.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#HelenYu #5GapsToFillWithAI #EngatiCX</p>
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Social Selling Strategy - Tim Hughes on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Tim Hughes, CEO & Co-Founder of DLA Ignite the Global Business Transformation Consultancy talks about Social Selling Strategy on Engati CX. He mentions the need to have a presence on social media and talks about how social media can be a long term strategy.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p>
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Digital Foundations - Doyle Beuhler on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Doyle Buehler, Global Brand Architect talks about making a digital foundation on Engati CX. He talks about how assembling, building a foundation is important. He even talks about 3 values you deliver it to digital space (moment)</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/common-chatbot-phrases'>https://www.engati.com/glossary/common-chatbot-phrases</a></p> <p>#DoyleBeuhler #DigitalFoundations #EngatiCX</p>
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Customized Customer Experience - Ricardo Saltz on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Ricardo Saltz, Managing Director and Co-Founder - Eglobalis Information - Insight - Innovation talks about Customized Customer Experiences on Engati CX. He says all customer touch-points are important and this pandemic can be a good opportunity to step up and cater to your customers</p> <p>If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> <a href='https://www.engati.com/glossary/customer-retention'>https://www.engati.com/glossary/customer-retention </a> <a href='https://www.engati.com/glossary/digital-transformation'>https://www.engati.com/glossary/digital-transformation </a> <a href='https://www.engati.com/glossary/chatbot-builder'>https://www.engati.com/glossary/chatbot-builder</a> https://www.engati.com/glossary/customer-retention</p> <p>#RicardoSaltz #CustomizedCustomerExperience #EngatiCX</p>
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Tech Amid Covid - Bill Mew on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Bill Mew, Founder and CEO at Crisis Team, talks about leveraging Tech amid Covid. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#BillMew #TechAmidCovid #EngatiCX</p>
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The Tech in Airlines - Shane Fogle on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p> Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> </p> <p>https://www.engati.com/case-studies</p> <p>https://www.engati.com/onpremise-chatbot-platform</p> <p> <a href='https://www.engati.com/chatbots-for-travel'>https://www.engati.com/chatbots-for-travel</a> #EngatiCX #CX #AI</p>
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Journey to Customer Centricity - Silvana Buljan on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Silvana Buljan talks about the journey to Customer-Centricity on Engati CX Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/blog/chatbots-for-ecommerce'>https://www.engati.com/blog/chatbots-for-ecommerce</a></p> <p><a href='https://www.engati.com/glossary/customer-segmentation'>https://www.engati.com/glossary/customer-segmentation</a></p> <p><a href='https://www.engati.com/glossary/common-chatbot-phrases'>https://www.engati.com/glossary/common-chatbot-phrases</a></p>
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Empathic Marketing - Mike Allton on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Mike Allton, the Brand Evangelist at Agorapulse, talks about Empathic Marketing on Engati CX.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#MikeAlton #EmpathicMarketing #EngatiCX</p>
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Rapid Digital Transformation - Luis Suarez on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Luis Suarez talks to Engati CX about Rapid Digital Transformations. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/chatbot-development-platforms'>https://www.engati.com/glossary/chatbot-development-platforms</a></p>
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Survival Tech for Start-ups - Matteo Rizzi on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Matteo Rizzi, Co-founder of FinTechStage, talks about the survival tech for start-ups.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p>https://www.engati.com/glossary/b2b-chatbot</p> <p>https://www.engati.com/glossary/chatbot-architecture</p> <p>https://www.engati.com/glossary/conversational-support</p> <p>#MatteoRizzi #SurvivalTechForStartups #EngatiCX</p>
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The TECH in Fintech - David Brear on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>David Brear, Group CEO at 11:FS, talks about the Tech in Fintech.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p>
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DATA and TECH Philosophy - Dr. Peter Meyers on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Dr. Peter Meyers, Marketing Scientist at Moz, talks about the Data and Tech philosophy that needs to be followed. If you like the video, please subscribe to the channel, so we could keep producing more content like this!</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#PeterMeyers #DataAndTechPhilosophy #EngatiCX</p>
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Real-Time solutions with AI - Mike Kail on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Mike Kail talks about finding real-time solutions with AI.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p>#MikeKail #RealTimeSolutionsWithAI #EngatiCX</p>
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Fintech: From Legacy to Innovation - April Rudin on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p> April Rudin, the Founder and President of the Rudin Group, talks about shifting from Legacy Technologies and embracing Innovation. Financial Services is a Human business, and we cannot forget that. In this exclusive interview, we discuss the emergence of new technologies like Robo-advising, Robo-investing, beta tracking strategies, and more. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p>https://www.engati.com/case-studies</p> <p>https://www.engati.com/onpremise-chatbot-platform</p> <p>#AprilRudin #Fintech #EngatiCX</p>
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A peek into INDUSTRY 4.0 - Shailendra Kumar on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Shailendra Kumar, VP and Chief Evangelist at SAP, gives a peek into Industry 4.0. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/blog/voice-enabled-chatbots'>https://www.engati.com/blog/voice-enabled-chatbots</a></p> <p><a href='https://www.engati.com/glossary/sla-violation'>https://www.engati.com/glossary/sla-violation</a></p> <p><a href='https://www.engati.com/glossary/natural-language-processing'>https://www.engati.com/glossary/natural-language-processing</a></p> <p>#ShailendraKumar #APeekIntoIndustry4.0 #EngatiCX</p>
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Wearables v/s The Virus - Joao Bocas on Engati CX
<p><a href='https://www.engati.com/'>https://www.engati.com/ </a> Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Joao Bocas, the Wearables Expert, talks about the different applications of Wearables. Follow us on Facebook: <a href='http://s.engati.com/157'>http://s.engati.com/157 </a> LinkedIn: <a href='http://s.engati.com/158'>http://s.engati.com/158 </a> Twitter: <a href='http://s.engati.com/156'>http://s.engati.com/156 </a> Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='http://www.engati.com/glossary/chatbot-script'>http://www.engati.com/glossary/chatbot-script</a> #JoaoBocas #WearablesvsTheVirus #EngatiCX</p>
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Human-Centric Technology - Kate O'Neill on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Kate O'Neill, Founder and CEO of KO Insights, talks about how to make technology human-centric. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/agent-interaction'>https://www.engati.com/glossary/agent-interaction</a> <a href='https://www.engati.com/chatbot'>https://www.engati.com/chatbot</a></p>
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Building Global Powerhouses - Joanne Moretti on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. <a href='https://open.spotify.com/episode/6FRy6BPK1jIKADIOBWiCNg'>https://open.spotify.com/episode/6FRy6BPK1jIKADIOBWiCNg </a> Blog link: https://blog.engati.com/ | Subscribe now.</p> <p> </p> <p>Joanne Moretti, Founder and CEO of JCurve Digital, talks about building Global Powerhouses.</p> <p> </p> <p>Follow us on</p> <p>Facebook: <a href='http://s.engati.com/157'>http://s.engati.com/157 </a></p> <p>LinkedIn: <a href='http://s.engati.com/158'>http://s.engati.com/158 </a></p> <p>Twitter: <a href='http://s.engati.com/156'>http://s.engati.com/156 </a></p> <p>Instagram: https://www.instagram.com/getengati/</p>
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Digitalizing Enterprises - Dion Hinchcliffe on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> <a href='https://www.engati.com/chatbots-for-telecom'>https://www.engati.com/chatbots-for-telecom</a></p>
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Can AI shape risk assessment? Steve Tunstall on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/blog/insurance-chatbot'>https://www.engati.com/blog/insurance-chatbot</a></p>
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Post-Pandemic Tech - Gary Bizzo on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p>
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Build Scalable Brands - Michael King on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Marketing Technologist, Michael King, joined us for today’s episode of Engati CX. We spoke about digital marketing, AI, SEO Content and building scalable brands. Michael also weighed in on the age old debate- whether to create content for the people or for the search engines. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/conversational-marketing'>https://www.engati.com/glossary/conversational-marketing</a></p> <p> </p> <p><a href='https://www.engati.com/glossary/chatbot-development-platforms'>https://www.engati.com/glossary/chatbot-development-platforms</a></p>
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The 3 pillars of Content Marketing - Keith Keller on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p>
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Making Brands Social - Samantha Kelly on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p>
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Understanding the world through data - Bob Hayes on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p>https://www.engati.com/glossary/customer-centricity</p> <p>https://www.engati.com/glossary/customer-effort-score</p> <p>https://www.engati.com/glossary/robotic-process-automation</p> <p>https://www.engati.com/glossary/natural-language-generation</p> <p>https://www.engati.com/glossary/chatbots-in-telecom</p> <p><a href='https://www.engati.com/glossary/language-localization'>https://www.engati.com/glossary/language-localization</a></p>
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Decoding Customer Needs - Jeanne Bliss on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Jeanne Bliss, the Godmother of Customer Experience and the Co-Founder of the Customer Experience Professionals Association (CXPA) explains the fine art of decoding customer needs. Watch this video to learn how to guage customer requirements and understand how to provide for them. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p>
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The 3 Pillars of Social Impact - Dr. Sally Eaves on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p><a href='https://www.engati.com/glossary/augmented-reality'>https://www.engati.com/glossary/augmented-reality</a></p>
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Influencer Marketing: The Next Storm - Chelsea Andrews on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> <a href='https://www.engati.com/glossary/twitter-bot'>https://www.engati.com/glossary/twitter-bot</a></p>
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The Next Big Tech - Dinis Guarda on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Dinis Guarda, Founder of Open Business Council and Ztudium talks about The Next Big Tech. The technology of the future. He speaks of the importance of AI and chatbots in the finance sector; especially when it comes to Fintech. Dinis also talks about Blockchain, cryptocurrency and their applications. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/blog/chatbots-for-banking'>https://www.engati.com/blog/chatbots-for-banking</a></p> <p>https://www.engati.com/case-studies</p> <p>https://www.engati.com/onpremise-chatbot-platform</p>
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Overtaking your competition with AI - Jeff Kagan on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Industry analyst and columnist, Jeff Kagan talks about overtaking your competition with technology and AI. He talks about the different rates of technological adoption across industries and how a company could get ahead of the pack by adopting the latest technology before it's peers. He talks about the manner in which AI as helped improve customer experience and how Conversational AI is proving to be very helping to companies. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> <a href='https://www.engati.com/chatbots-for-telecom'>https://www.engati.com/chatbots-for-telecom</a> <a href='https://www.engati.com/chatbots-for-automotive'>https://www.engati.com/chatbots-for-automotive</a></p>
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Experiences at Scale - Adam Toporek on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Adam Toporek, an internationally-recognized customer service expert, keynote speaker, and frontline trainer, talks to Engati on ‘Winning with Experience’. He talks about how technology and Artificial Intelligence can be leveraged to create personalized customer experiences at scale. Adam speaks about the fact that customers are irrational creatures and that businesses need to take this into consideration while creating customer journeys. Customers don’t buy with logic. They buy with emotion and then try to use logic to justify their purchases. He also tells us that we should be focusing on Digital Integration rather than Digital Transformation. Transformation implies that we’re going to go completely digital. Integration is more realistic in the sense that we will have humans working in collaboration with digital systems. The human element is integrated within the digital experience. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p>
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The 3D's of Digital Transformation - Linda Grasso on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p><a href='https://www.engati.com/glossary/artificial-intelligence'>https://www.engati.com/glossary/artificial-intelligence</a></p>
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Finding the value of X in CX - Nate Brown on Engati CX
<p>http://s.engati.com/2ir Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Using AI to improve CX is one of the biggest trends in 2020. Check out how Co-founder of Cx Accelerator, Nate Brown does it in this exclusive interview. </p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p> <p> </p>
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Fine-tune your business with latest tech trends - Jay McBain on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p>
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Crafting Seamless Customer Journeys - Dan Gingiss on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. "Customer Experience wizard, Dan Gingiss, talks about creating experiences that your customers tell others about. These experiences don't need to cost you a lot of money, they just need to be unique and memorable. Dan says that it's important to look at the entire customer journey. The journey will often have unseen negatives to it and it's our job to get rid of them while trying to improve our CX. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/agent-performance-report'>https://www.engati.com/glossary/agent-performance-report</a></p> <p><a href='https://www.engati.com/glossary/agent-productivity'>https://www.engati.com/glossary/agent-productivity</a></p>
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The AI Experience - Adrian Swinscoe on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. We are joined by Customer Service and Experience expert, Adrian Swinscoe whose passion is to help create, develop, and grow businesses that take care of their customers in the best way possible. On this episode of Engati Engage, we discuss the challenges of making your business more customer-centric, and how to break away from that traditional mold using Chatbot technologies and AI. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> <a href='https://www.engati.com/glossary/agent-productivity'>https://www.engati.com/glossary/agent-productivity</a></p>
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From Finserv to Fintech - Vikaas M. Sachdeva on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. On this episode of Engati CX, we are joined by Vikaas M. Sachdeva, the Chief Executive Officer of Emkay Investment Managers. With over 25 years experience, he is an expert in marketing and distribution of financial products. Vikaas shares his expert advice on banking and financial services and how to shift from the Financial service mindset to the Fintech mindset to set yourself apart and give you the competitive advantage. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/blog/chatbots-for-banking'>https://www.engati.com/blog/chatbots-for-banking</a> <a href='https://www.engati.com/chatbots-for-banking'>https://www.engati.com/chatbots-for-banking</a></p>
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Cloud Computing: A tool to implement business strategies | Kevin Jackson on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. On this episode of Engati CX, we are joined by world-renowned Cloud influencer, Kevin L. Jackson. Kevin L. Jackson is the founder of the GovCloud network, whose aim is to help professionals develop business models using advanced technologies and cloud strategies. His mission is to educate the masses about technology, and he accomplishes this through GovCloud. He discusses the shift into cloud by industries such as education and healthcare. He shares why the shift has been so slow, and how professionals can boost processing using cloud computing. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/facial-recognition'>https://www.engati.com/glossary/facial-recognition</a></p> <p><a href='https://www.engati.com/case-studies'>https://www.engati.com/case-studies</a></p> <p><a href='https://www.engati.com/blog/chatbots-for-healthcare'>https://www.engati.com/blog/chatbots-for-healthcare</a></p> <p>https://www.engati.com/onpremise-chatbot-platform</p> <p><a href='https://www.engati.com/chatbots-for-healthcare'>https://www.engati.com/chatbots-for-healthcare</a></p>
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Revolutionizing EdTech - Angela Maiers on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Angela Maiers is a leader and keynote speaker, leading the change in both education and enterprise for over 30 years. She is also the founder of Choose2Matter, a universal movement that challenges us to make “mattering” a way of life. She is passionate about education, and speaks about how the use technology can help educational institutions across the globe. On this episode of Engati CX, we focus on her passions; discussing the flaws of the current education system, and how the implementation of technology can benefit students. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p><a href='https://www.engati.com/glossary/chatbot-templates'>https://www.engati.com/glossary/chatbot-templates</a> <a href='https://www.engati.com/features'>https://www.engati.com/features</a></p>
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Customer-Centric CX - Colin Shaw on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/customer-centric-cx-colin-shaw/ | Subscribe now. Colin Shaw is the Founder & CEO of Beyond Philosophy, and is recognized by Linkedin as one of the ‘World's Top 150 Business Influencers.' Today, Colin Shaw shares his concerns on the current state of Customer Experience. So, are you interesting in learning how to adapt Customer Experience to make it more customer-centric? Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p><a href='https://www.engati.com/glossary/ai-in-customer-service'>https://www.engati.com/glossary/ai-in-customer-service</a></p>
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The Interdisciplinary Nature of Machine Learning - Andreas Maier on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p>https://www.engati.com/case-studies</p> <p>https://www.engati.com/onpremise-chatbot-platform</p>
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How to Innovate with Technological Convergence - Jeremy Scrivens on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/technological-convergence-jeremy-scrivens/ | Subscribe now. Jeremy Scrivens is an Appreciative Futurist and Collaboration & Innovation Catalyst. He is a Director of The Emotional Economy at Work and a global thought leader and consultant on building collaboration in a digital world for innovation, social good and the future of talent. He’s known particularly for his work with enterprises to coach innovation, collaboration and engagement at scale in the physical Summit Room and the virtual Social Room. Today, Jeremy talks about innovation in an age of technological convergence. He speaks of moving from part to the whole. Technology and innovation focusing on the bigger picture. He speaks of including the non-usual suspects in the ideation process. People from disciplines other than the one in question, so that their fresh ideas may spur ideas that could not be conceived in a homogenous group. Watch him talk about Millennials and Gen Z actually being Gen G- A generation focused on Globality, on Generosity, on Giving and on standing for social causes and how they tie it into their work. Speaking to this generation, Jeremy says, “You don’t switch your heart off when you get to work Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p>
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Inclusivity within AI & Cyberspaces - Tyler Wood on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/tyler-wood-inclusivity-ai-cyberspaces/ | Subscribe now. Tyler Wood is a keynote speaker, author, blogger, national security expert, and a notable figure of cyber authority. Today, Tyler speaks to us on the inclusivity in cyberspaces, how to empower women into joining these industries, and the vulnerability we're facing in cybersecurity during this pandemic. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p>
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The Art of Providing Value to Consumers - Elise Quevedo on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/providing-value-to-consumers-elise-quevedo/ | Subscribe now. Elise Quevedo is known as “The Digital Ghost Queen” for her behind the scenes work, helping businesses and individuals from C-Level executives to Hollywood stars thrive in cyberspace. She is an author, keynote speaker, advisor, social/digital media marketing consultant, a global thought leader and has been ranked among the 'Top 100 Entrepreneurs to Follow on Twitter' by Evan Carmichael. Today she spoke to us about providing value to customers. According to Elise, technology needs to focus less on being fancy, it needs to focus more on the value that users gain from it. Even our social media needs to be less about us selling, and more of us providing value to our customers. https://www.engati.com/glossary/wechat-bot Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p>
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Personalize your pitch - Carson Heady on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/carson-heady-personalize-your-pitch/ | Subscribe now. Carson Heady, Author of Best-Selling series, “Birth of a Salesman” helps you perfect your pitch with the power of personalisation. On this episode of Engati CX, we discuss the importance of understanding your customer and how to make them feel important with Chatbots. Stay tuned, this one’s a game changer. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> <a href='https://www.engati.com/features'>https://www.engati.com/features</a></p>
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Building Winning Businesses with Tech - Glen Gilmore on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/building-winning-businesses-with-tech-glen-gilmore/ | Subscribe now. Glen Gilmore, the former mayor of Hamilton, the author of 'Social Media Law for Business' and 'Strategic Digital Marketing' and an instructor of Digital Marketing and Crisis Communications at Rutgers University discusses the need to leverage Artificial Intelligence in the travel industry and the role social media plays in helping businesses stay relevant and keep running during the lockdowns. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> <a href='https://www.engati.com/glossary/chatbots-in-travel'>https://www.engati.com/glossary/chatbots-in-travel</a></p> <p><a href='https://www.engati.com/blog/voice-enabled-chatbots'>https://www.engati.com/blog/voice-enabled-chatbots</a> <a href='https://www.engati.com/chatbots-for-travel'>https://www.engati.com/chatbots-for-travel</a> #EngatiCX #CX #AI</p>
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AI, the economy's backbone - Chuck Brooks on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/chuck-brooks-ai-economy/ | Subscribe now. In the current digital era, Chuck Brooks, globally recognized thought leader for Cybersecurity and Emerging Technologies, reveals that technology defines who we are and what we do and AI will be the backbone. We also discuss the emergence of digital in Customer Service, and the growth of the remote economy. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p> </p> <p>https://www.engati.com/glossary/meta-heuristics</p> <p>https://www.engati.com/glossary/turing-test</p> <p>https://www.engati.com/glossary/conversational-experience</p> <p>https://www.engati.com/glossary/average-handling-time</p> <p>https://www.engati.com/glossary/average-response-time</p>
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Neuro-Marketing for Cx - Roger Dooley on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/neuromarketing-for-cx-roger-dooley/ | Subscribe now. Roger Dooley, Neuromarketing genius, host of The Brainfluence Podcast and the author of 'Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing' and 'FRICTION: The Untapped Force That Can Be Your Most Powerful Advantage' discusses Neuromarketing and the role that Artificial Intelligence can play to help with Neuromarketing. He also talks about how Amazon creates phenomenal customer experiences. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/chatbot-templates'>https://www.engati.com/glossary/chatbot-templates</a></p> <p><a href='https://www.engati.com/glossary/sentiment-analysis'>https://www.engati.com/glossary/sentiment-analysis</a></p>
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Can AI fight PANDEMIC? Franco Ronconi on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/franco-ronconi-ai-pandemic/ | Subscribe now. Franco Ronconi, is a successful Business Operations Manager with a strong background working for leading players in fast-paced, technology-driven industries discusses the impact AI and Automation have on us during this pandemic. And how these tools can actually help us. We also explore how the drastic changes of customer expectations- how the expectations have risen and how Artificial Intelligence has met those expectations. https://www.engati.com/glossary/wechat-bot Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p>
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Adopting AI Culture - Paul Colmer on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/paul-colmer-ai-culture/ | Subscribe now. Welcome to Engati Engage- our interview series with your favourite Thought Leaders from across the globe. In this episode, we have the pleasure of interview Paul Colmer. Paul Colmer is an engaging digital architect, coach and trainer working for ALC Education and Consulting. We discuss the emersion of AI and Automation into Corporate culture, the role of technology in the business transformation cycle, and the employment of cybersecurity. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/blog/chatbots-for-marketing'>https://www.engati.com/blog/chatbots-for-marketing</a></p> <p><a href='https://www.engati.com/glossary/chatbots-in-service-management'>https://www.engati.com/glossary/chatbots-in-service-management</a></p> <p><a href='https://www.engati.com/glossary/online-marketing'>https://www.engati.com/glossary/online-marketing</a></p>
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Automation Applications in Business - Avrohom Gottheil on Engati CX
<p><a href='https://www.engati.com/'>https://www.engati.com/</a> Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link:<a href='https://blog.engati.com/automation-applications-avrohom-gottheil/'>https://blog.engati.com/automation-applications-avrohom-gottheil/</a> | Subscribe now. Avrohom Gottheil, CEO of #AskTheCEO Media, talks about Artificial Intelligence and Automation helping businesses (especially small businesses) during the lockdowns. He talks about putting the human element into automation and about choosing the right places to leverage Automation and AI for businesses purposes (especially Marketing). He touches upon the fact that AI is now being used to drive personalisation, even in the real estate sector. Avrohom speaks of a collaboration between humans and machines. He talks about the fact that humans and machines together can be far more effective than either can on their own. Gottheil also talks about leveraging social media during the lockdowns. He says that businesses should create content that helps the audience and provides value to them rather than just trying to sell over social media. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/chatbots-for-real-estate'>https://www.engati.com/chatbots-for-real-estate</a></p> <p><a href='https://www.engati.com/glossary/personalized-support'>https://www.engati.com/glossary/personalized-support</a> <a href='https://www.engati.com/glossary/real-estate-chatbots'>https://www.engati.com/glossary/real-estate-chatbots</a></p>
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Humanizing AI - Johannes Drooghaag on Engati CX
<p>"https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now.</p> <p>Johannes Drooghaag talks to Engati about the potential to AI to drive far more decisions than it currently is. But, even though it will drive them, it cannot take these decisions on it's own. Humans will always be involved in the process and will be the final decision makers. Johannes also talks about making technology available to all sections of society, not just the privileged class. He speaks of the large role that AI is playing in digital transformations and also of the ways in which tech can help us stay connected during the lockdowns. Johannes even touches upon the power of social media to create new opportunities for people and businesses.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/"</p>
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AI and Bots in Cx - Frank Eliason on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform that helps businesses to build bots for acquiring and engaging users. Blog link: https://blog.engati.com/frank-eliason-customer-experience/ Welcome to Engati Engage- our interview series with your favourite Thought Leaders. Sit back, relax and enjoy our episode with Frank Eliason, also known as “the most famous customer service manager in the US, possibly in the world.” In this episode we discuss the customer/user experience, why it’s an important aspect of digital, and more. Frank Eliason speaks about how AI can be used to create better and safer experiences for customers. He says that the only way that we, as businesses can provide exactly what the customer wants at the exact time when they want it, is by adopting Artificial Intelligence. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a></p> <p><a href='https://www.engati.com/glossary/chatbots-in-service-management'>https://www.engati.com/glossary/chatbots-in-service-management</a></p> <p><a href='https://www.engati.com/case-studies'>https://www.engati.com/case-studies</a> https://www.engati.com/onpremise-chatbot-platform</p>
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Cloud and Digital Transformation - Sarbjeet Johal on Engati CX

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AI in Fintech- Alex Jimenez on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://blog.engati.com/alex-jimenez-fintech-interview/ Welcome to Engati CX- our interview series with your favourite Thought Leaders. Sit back, relax and enjoy our episode with Alex Jimenez, the CSO of Extractable. On this episode we discuss the digital fintech landscape, the use of AI and Automation in banking, and more. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p>
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Deep dive into Cloud - Neil Cattermull on Engati CX
<p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.</p> <p><a href='https://blog.engati.com/cloud-computing-neil-cattermull/'>https://blog.engati.com/cloud-computing-neil-cattermull/</a></p> <p>Let's take a journey into the Cloud. Welcome back to our interview series, Engati CX. We delve into the world of Cloud computing with Neil Cattermull, the director of ""the Future as a Service."" Tune in for a discussion on embracing the world of digital, the digital evolution, and of course, Cloud computing. Enjoy! If you liked the episode, gives us a thumbs up and leave us a comment below. Come back for our next episode.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p>
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Undergoing Digital Transformation - Vladimer Botsvadze on Engati CX
<p><a href='https://www.engati.com/'>https://www.engati.com/</a> Engati is the world's leading no-code, multi-lingual chatbot platform that helps businesses to build bots for acquiring and engaging users. Blog link: https://blog.engati.com/vladimer-botsvadze-digital-transformation/ ‘Technology will eat up everything ahead," according to globally renowned digital marketing influencer Vladimer Botsvadze. In this episode of Engati CX, we discuss various topics such as the future of conversational intelligence, the changes in the digital world, and we get a little personal- discussing how AI impacts our work and relationships. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href='https://www.instagram.com/getengati/'>https://www.instagram.com/getengati/</a> <a href='https://www.engati.com/glossary/twitter-bot'>https://www.engati.com/glossary/twitter-bot</a></p>
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Gamification in Marketing - Nicolas Babin on Engati CX
<p><a href='https://www.engati.com/glossary/artificial-intelligence'>https://www.engati.com/glossary/artificial-intelligence</a></p>
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Leadership amongst Youth - Neville Gaunt on Engati CX
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The Future of Digital marketing by Shane Barker on Engati CX
<p>www.engati.com Engati is the world's leading no-code, multi-lingual chatbot platform that helps businesses to build bots for acquiring and engaging users. Blog link: https://blog.engati.com/shane-barker-digital-marketing/ On this episode of Engati CX, we're thrilled to have the pleasure of interviewing Shane Barker. An accomplished digital marketing specialist with over 20 years of experience in the field of digital marketing- Shane Barker discusses the future of digital marketing. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/</p>
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Antonio Grasso, CEO of Digital Business Innovation, talks to Engati CX on the future of technology
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Arjen Ven Berkum, COO at Another Monday, on Engati CX
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Future of customer experience - Shep Hyken on Engati CX
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