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Description:

Re:platform is a bi-weekly podcast that gives you practical advice and guidance for ecommerce replatforming, as well as running & managing an ecommerce store. It's hosted by James Gurd & Paul Rogers, experienced independent consultants.

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Podcast Episode's:
EP131: Trending & Popular Technology Being Used by Ecommerce Teams
<p>The ecommerce and martech space is crowded, with thousands of vendors to consider. In this podcast, Paul &amp; James share insights on which capability areas are getting investment &amp; why, based on their own projects and what the ecommerce businesses and digital agencies they work with are prioritising. They discuss established and emerging 3rd party technology and how it’s being used, what the tools can do &amp; what's good about them, challenges to look out for and opportunities for these vendors to enhance the feature set.</p>
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EP130: How To Approach Your Ecommerce Roadmap & Manage It Effectively
<p>Learning how to plan and manage your ecommerce roadmap is really important. The roadmap is a schedule of work for the maintenance and continuous improvement of your website, the ecommerce equivalent of a content calendar. It indicates the ecommerce team’s priorities and can be distributed to help internal &amp; external partners plan and align. In this podcast, Paul &amp; James give advice on what a roadmap needs to include, how to manage your roadmap and how to use it effectively to prioritise resources to ensure you can deliver planned work.</p>
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EP129: How To Communicate Effectively During Ecommerce Technology Projects
<p>When embarking on an ecommerce technology project, for example migrating to a new ecommerce vendor or integrating a 3rd party CMS, it's imperative to have a structured plan for communicating across the various internal and external stakeholder groups. Without clear communication, projects can be derailed by inefficiency, such as important tasks not being completed on time that slow down development sprints. In this podcast, James &amp; Paul share the key learning from a combined 30+ years of ecommerce technology project management, exploring how you need to communicate with and when, proven techniques for managing communication effectively and some of the most popular tools used by Client-side teams.</p>
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EP128: 10 Tasks Ecommerce Teams Need To Complete To Prepare For A New Site Launch
<p>Preparing for a new site launch can be a daunting prospect and the hard work that has gone into the development phase can be undone if the migration isn't planned in detail. In this ecommerce podcast, consultants James Gurd and Paul Rogers talk through their top 10 things for ecommerce teams to focus on to help them avoid common site launch issues and ensure everyone is working to a clear, structured plan.</p>
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EP127: Multi-Storefront Management For BigCommerce: Latest Release, Challenges & Roadmap
<p>Historically, a common challenge when proposing BigCommerce to ecommerce businesses with a strong International presence was the lack of a genuine multi-storefront (MSF) solution. Instead, merchants typically required separate storefronts logins and integrations. With the latest MSF release, BigCommerce has significantly improved its MSF capabilities so we sat down with the team to discuss how it now compares to market leaders like Magento and Salesforce? James Gurd and Paul Rogers interview Kristina Pototska, Head of Product Management, and Jim Herbert, Senior VP &amp; General Manager EMEA. They provide an honest appraisal of the current level of maturity for BigCommerce's MSF product suite and discuss how they're constantly improving to address some of the known limitations.</p>
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EP126: How Marxent’s 3D Cloud Helps Ecommerce Retailers With AR + 3D Product Configuration
<p>In this ecommerce podcast, consultants Paul &amp; James interview Marxent's Founder and CEO, Beck Besecker. Ther discussion explores what Marxent’s 3d Cloud proposition is, how much work is required for a retailer to get started with 3D product configurators/AR and how the integration works for ecommerce platforms like Shopify and Magento. Tune in for platform and ecommerce insights.</p>
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EP125: Shopify 2.0 Digest - Key Improvements, Benefits for Merchants & Known Limitations
<p>Shopify Online Store 2.0 was announced to developers in Q2 2021, representing a major upgrade to the theme architecture to improve storefront management for developers and ecommerce teams. Paul &amp; James sat down with leading Shopify experts Piers Thorogood, Co-Founder at WMW, and Dan Gamble, Development Director at BAO to discuss the impact of 2.0 on ecommerce teams. Listen in for insights on Sections Everywhere, headless commerce, Shopify Markets and international ecommerce, multi-language, Shopify Flow, B2B and predictions for where Shopify is headed as a platform.</p>
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EP124: Key Considerations When Switching To A Leading SaaS Platform Like Shopify or BigCommerce
<p>When you change your ecommerce vendor model, such as going from Open Source hosted to a cloud-native multi tenant SaaS, you’re not just swapping out the software; it’s a different way of working and you need to understand the implications so you can plan for them. No platform is perfect, so learning how and when to compromise is key. In this episode Paul and James share their experience of the impact migrating to a true SaaS solution has on ecommerce teams, both technically and operationally, exploring the key benefits and some of the challenges that need to be understood.</p>
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EP123: Ecommerce Basket & Browse Abandonment Marketing Automation - Good Practice Tips and Tools
<p>An ecommerce podcast explaining what browse and basket abandonment are and why they’re important for ecommerce. We cover common mistakes and how to avoid them, tools ecommerce teams can use and implementation challenges to watch out for. Our advice is based on experience implementing campaigns and working with other ecommerce teams who run this type of marketing automation.</p>
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EP122: Ecommerce Analytics Tracking In A Cookie-Less World: New Best Practices with Elevar's Owner Brad Redding
<p>Expert insights on where ecommerce analytics is heading with all the changes to privacy and cookie-based tracking. Hear from Elevar's owner Brad Redding on the demise of cookie-based tracking, what all the changes have meant for advertisers and ultimately merchants and what other solutions are out there to replace cookies.</p>
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EP121: GA4: What Ecommerce Teams Need to Know & How To Plan
<p>In our 121st episode, James is joined by analytics experts Anna Lewis and Jill Quick, who discuss all things GA4. Key topics include when users should be migrating to GA4, the current state vs UA, the likely roadmap for GA4 pre the migration deadline and much more.</p>
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EP120: Composable Commerce for SMEs - Under the Hood of Elastic Path's Accelerator Solutions
<p>Composable commerce is a popular industry term but isn't well understood by many ecommerce businesses. In this episode we're jargon busting with Elastic Path, Amplience and Algolia. We explore<strong> </strong>what composable commerce means for ecommerce businesses, the challenges &amp; business benefits of composable architecture and how Elastic Path's accelerator solutions for composable are designed to benefit SMEs and speed up time to market. Join us + Rory Dennis, Co-Founder and GM North America, Amplience + Bernadette Nixon, CEO, Global ISV Partnerships, Algolia + Jamus Driscoll, CEO at Elastic Path.</p>
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EP119: De-risking Ecommerce Technology Projects: Common Issues & Proven Solutions
<p>In this ecommerce podcast, James Gurd and Paul Rogers explain why businesses need to accept that risk is inevitable when embarking on ecommerce technology projects and give advice on how to implement a sensible approach to risk mitigation, based on experience working on a wide range of projects.</p>
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EP118: Re-Sale & The Circular Economy in eCommerce, with Kate Walmsley
<p>In this episode, Paul talks with ecommerce veteran <a href="https://www.linkedin.com/in/kate-walmsley-573608/"><u>Kate Walmsley</u></a>, who is the Co-Founder of sustainability / re-sale startup, <a href="http://tern.eco/"><u>Tern</u></a>. Key topics include the role of re-sale in today's ecommerce world, the benefits to brands (beyond just revenue), example programs from big brands and much more.&nbsp;</p>
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EP117: Quiver & Maplin On Why Instant Delivery Is The Next Battle Ground for Ecommerce Shipping
<p>In this episode, we explore the key trends in ecommerce shipping with Matt Barrie, founder at fast delivery platform Quiver, and Ollie Marshall, MD at Maplin. We discuss Quiver's focus on customer centricity, what this means for retailers and shoppers, the impact of fast delivery on customer retention and so much more. Tune in for advice, insights and all round good conversation!</p>
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EP116: Selling Fragrance Online: Headless Commerce, Live Shopping, Subscriptions & More with The Fragrance Store's COO
<p>In this episode we focus on fragrance ecommerce, interviewing Julian Holt, COO at The Fragrance Shop. Julian talks us through<strong> </strong>the tech stack for the UK's leading independent fragrance brand, running live shopping events, delivery subscription, offering BNPL in the checkout and much much more.</p> <p><br></p>
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EP115: Diversity in Ecommerce: How Afrodrops Is Transforming Online HairCare For Black People
<p>We welcome back the wonderful Luke Carthy, founder of Afrodrops and respected ecommerce consultant. Luke talks about the importance of black-owned ecommerce businesses, what diversity means for brands and how to launch lean and grow a new ecommerce business from the ground-up.</p>
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EP114: One-Click Checkout - Interview with Fast CEO Domm Holland on Gaining Ecommerce Wallet Share
<p>Disruptive technology provider Fast provides a one-click checkout that enables shoppers to use a central wallet across any retailer that supports the Fast payment method. Tune in to learn for an interview with CEO and Co-founder Domm Holland on what <a href="https://www.fast.co/" rel="noreferrer noopener" target="_blank">Fast</a> is, how it works and what benefits it offers customers and ecommerce businesses.</p>
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EP113: Wearth London Co-founder on Green Ecommerce & Its Marketplace For Sustainable + Eco-friendly Products
<p>Ed Davies, CEO and Co-founder at Wearth London talks to us about why the business chose BigCommerce &amp; partner 5874 for their ecommerce operations, reasons for building their own product management system in-house instead of using a 3rd party and some of the tech that has helped them grow online.</p> <p><br></p>
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EP112: Kick Game's Co-founder on Building A £30m+ Marketplace Ecommerce Business on Shopify
<p>For this episode we focus on Kick Game's brand &amp; customer proposition and its rapid growth to being a £30m+ retailer. We talked to David Franks, Co-founder &amp; CMO, about the trials and tribulations growing a retail brand on Shopify and launching marketplace ecommerce, with an honest appraisal of working with Shopify as an ecommerce platform.</p>
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EP111: How To Make Sure Your Statement of Work Is Fit For Purpose
<p>In our 111th episode, Paul and James discuss the importance of building a solid statement of work when going into a replatforming project. They cover key things such as scope definition, roles and responsibilities, supporting documentation and various other aspects.&nbsp;</p>
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EP110: KURU Footwear and the Technology & Marketing Decisions Behind A Fast Growth Brand
<p>In this episode we interview Sean McGinnis, President &amp; Integrator at KURU Footwear, about&nbsp;the lessons learned managing a fast growth consumer brand and the technology helping to drive that grow. Sean talks about the use of Magento as their ecommerce platform, the challenges of fast growth including building a team, key marketing decisions and much more.</p>
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EP109: Email Marketing for Ecommerce with Inbox Heroes: Trends & Advice For Your 2022 Campaigns
<p>For most ecommerce businesses, email marketing has a higher ROI than you can expect from any other form of marketing. However, it's not easy maintaining a good quality email list and finding smart ways to use marketing automation to drive £££. In this episode we speak to two highly experienced digital marketers, Maret and Sarah, who give advice based on their experience working for a wide range of ecommerce companies.</p>
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EP108: When Do You Need To Replatform and How Do You Justify The Investment?
<p>Join Paul and James, two experienced ecommerce professionals, as they explain valid reasons to replatform, how to build the business case for investment and scenarios when a business might need to pivot and throw away an existing migration.</p>
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EP107: Why Grenson Migrated from Magento to BigCommerce & The Key Benefits
<p>In our 107th episode, we talk to Ashley Hubbard, Ecommerce Manager at Grenson, about his experience with migrating to BigCommerce Enterprise. We discuss their approach to design, why they decided not to go headless, key pros and cons of the platform, data migration and lots more.</p>
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EP106: Key Ecommerce Platform & Technology News: 2021 Digest
<p>There are so many ecommerce platforms on the market, and lots of different models. It's impossible to cover each platform and every change in 2021, so for this episode Paul &amp; James, two experienced ecommerce consultants, discuss the major technology trends from 2021 and assess some of the big market announcements, from BigCommerce launching multi-storefront to Episerver's acquisition of Optimizely and subsequent rebrand.</p>
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EP105: What Content & Commerce Teams Need to Know About Wordpress Site Performance & Security, with Marketing Technologist Jono Alderson
<p>Wordpress has an extensive community and massive install base. Over <strong>409 million people</strong> view more than <strong>20 billion pages</strong> each month! It’s used on content sites like TechCrunch and commerce sites like the Bjork Official Store (for 90s indie lovers!).</p> <p>Being Open Source presents challenges to ensure your implementation delivers a high performance site &amp; poor governance can ruin your CWV scores. For this episode we talk with Jono Alderson, a leading voice in the Wordpress community and a marketing technologist whose favourite things are web development, futurology, WordPress, science-fiction, and gin!</p>
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EP104: How To Speed-up & Simplify Supplier Enablement for Dropship and Marketplace Commerce, with Convictional
<p>How much more would you sell if you could onboard existing and new suppliers in minutes, not months? We sit down with Roger &amp; Chris from Convictional to understand how their supplier enablement platform and expertise is improving business efficiency for ecommerce teams selling through dropship and marketplace models.</p>
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EP103: Lessons Learned Working With BigCommerce & Building Apps for the Marketplace, an interview with Space48
<p>In our 103rd episode, we're joined by ecommerce veteran and Innovation Director at Space48, Tom Robertshaw. Tom talks to us about all things BigCommerce and how Space48 have found it in comparison to other platforms, as well as how he's personally found transitioning into a product role and the new apps Space48 is building for BigCommerce merchants.&nbsp;</p>
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EP102: Migrating A Large Catalog, Multi-Brand Site to BigCommerce Enterprise with Monwell & 5874
<p>Monwell recently replatformed to BigCommerce and implemented Comestri as a PIM to provide advanced product catalogue management. In this podcast we spoke to Co-founder and Director Nick Sidwell, to understand why BigCommerce has been chosen to power such a large product catalogue business.</p>
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EP101: Phoenix From The Flames: How Maplin Built a Scalable Magento Implementation
<p>Maplin is a much-loved UK brand with a surprisingly large product catalogue and diverse audience. Having gone into administration in 2018, the brand was bought by Digital First Retail Ltd. It’s now online only having shuttered the stores, so we’re getting under the hood to explore how &amp; why Magento was used to power its new ecommerce operation.</p>
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EP100: What’s Driving Rapha’s Global Ecommerce Growth? An Interview with Technology Director Ben Bodien
<p>Rapha was founded in 2004 in London with the goal of making the world’s finest cycling clothing, for beginners through to cycling professionals. The brand has grown rapidly online and technology has inevitably been a key enabler. For this episode we talked to Rapha’s Technology Director Ben Bodien about the technologies they use and how they’re using them to support and drive business growth.</p>
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EP99: The Noopd Kid On The Block: Using POAS To Improve Paid Media Profitability
<p>Investment in marketing automation tools has been increasing rapidly. Did you know that 9 out of 10 marketers use more than one form of marketing automation software? According to Marketo 76% of companies that implement marketing automation generate a return on their investment within the first year.</p> <p>Having recently talked at BrightonSEO, we invited Nick Huber, cofounder &amp; CEO of Noopd, to discuss how AI tools help people make smarter campaign decisions. This episode is ideal for people working in ecommerce who don't yet have an advanced level of paid media knowledge and want to learn more</p>
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EP98: How To Properly Evaluate An Ecommerce Platform Without Needing A Complicated RFP
<p>It’s the $million question. You’re migrating to a new platform and want to ensure it’s fit for purpose, and you’ve understood potential issues &amp; risks to enable mitigation plans to be put in place. How do you evaluate a new platform to get meaningful insights and avoid a vanilla box ticking exercise?</p> <p>In this episode, Paul &amp; James provide practical advice and tips based on years of experience. They cover deciding which capabilities to focus on, how to plan &amp; run effective demos, how to do due diligence and much more.&nbsp;</p>
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EP97: How To Select The Right Ecommerce Agency when Replatforming
<p>We've been involved in many agency selection processes, whether that's offering advice on how to run the project or making agency recommendations. What these projects have in common is a find the best-fit agency partner based on culture, capability, experience and affordability.</p> <p>In this episode we share advice on how to select an agency partner, discussing why you need to take this process seriously, the key capabilities of a good partner and effective decision criteria.</p>
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EP96: How Smarter Data Capture & Validation Improves Your Checkout, an interview with Loqate
<p>Did you know that cart and checkout abandonment account for up to a 70% loss in sales on average, based on 41 studies conducted between 2012 and 2019? Reducing and recapturing this lost revenue can greatly increase your conversions, allowing you to grow faster. One way to achieve this is to improve the quality of data capture using smart automation tools.</p> <p>For our 96th episode, James was joined by Matt Furneaux, Global Commercial Director at Loqate, a GBG solution. Loqate is a global solution specialist, providing a range of technology services to ecommerce teams to improve data capture and validation in the checkout.</p>
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EP95: How To Build A Replatforming Project Team - Key Roles & Responsibilities
<p>In our 95th episode, Paul and James discuss a host of different roles and when / why they're needed for different types of replatforming projects. Key topics for this episode include resourcing PM functions, different approaches to creative / design, the benefits of different technical inputs / roles and the importance of subject matter experts.</p>
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EP94: Lessons Learned Building A Global Ecommerce Marketplace, with the CEO of Openforvintage.com
<p>Ecommerce growth has been pretty epic since 2019. McKinsey stated that the US experienced 10 years’ growth in just 30 days! There are two sub-trends we’re covering on this podcast episode: ecommerce marketplaces and pre-owned luxury shopping. &nbsp;Linnworks consumer research found that nine out of 10 shoppers regularly started product searches on marketplaces, while figures from Mirakl show marketplaces grew 80% in the final quarter of 2020, twice the growth rate of other ecommerce channels. &nbsp;We discuss the challenges of starting and scaling a marketplace for pre-owned fashion and accessories with the CEO of Open For Vintage, Colin Saunders.</p>
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EP93: Ecommerce Growth in Asia with Global Fashion Brand Toteme + Migration to Shopify Plus
<p>In our 93rd episode, Paul goes solo and is joined by Diego Fria, experienced Luxury ecommerce professional and Ecommerce Director at global fashion brand Toteme. Diego talks about Toteme's recent migration to Shopify Plus, scaling internationally, growing in Asian markets, multi-channel ecommerce and building out his internal ecommerce team.</p>
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EP92: Reducing Ecommerce Returns With Better Technology & CX, an interview with Truefit
<p>In our 92nd episode, we're joined by TrueFit EMEA Managing Director Sarah Curran and Principal Success Manager, Astrid Laidet. Sarah and Astrid talk to us about the optimum setup for sizing in ecommerce, the impact of poor sizing information and context, how TrueFit works and various case studies illustrating how retailers are reducing returns rates.</p>
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EP91: Why It’s Important To Choose The Right Ecommerce Platform For Your Business
<p>It’s fair to say, the ecommerce platform vendor landscape is cluttered. People have their preferences, based on prior experience and also, let’s be honest, bias. Depending on which expert source you read, the recommendation for which platform is best varies and there are so many resour, including Gartner’s Magic Quadrant and Forrester’s Wave.</p> <p>When comparing platforms, it often appears that they do very similar things, with comparable feature sets either achieved natively or through ecosystem partners and apps/plugins. But how they do it and how close this fits with your operational model can vary significantly, as can the cost of running each platform. For this episode, we answer a question we've heard asked many times: does platform choice really matter i.e. is it worth spending time and £££ doing a detailed selection or can you just pick a platform that seems a good fit?</p>
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EP90: Building & Growing An Ecommerce Team
<p>In our 90th episode, Paul and James discuss various considerations around building an in-house eCommerce team. Key topics include the importance of different roles at different levels, the right first hire for a relatively new business, important skills for different roles, the value of a generalist, key challenges when building a team and outsourcing vs hiring in different areas.&nbsp;</p>
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Episode 89: How A Viral Photo Accelerated Ecommerce Growth for Roman Originals
<p>Getting a viral hit is every brand's dream: it creates a snowball of publicity and raises the brand profile online and offline. However, big spikes in publicity also presents challenges. When a high profile event accelerates ecommerce sales, it also has operational implications. In this podcast you'll discover the short and long term impact of The Dress for its owner, Roman Originals, and how it led to them migrating to Remarkable Commerce's SaaS platform.</p> <p>For our 89th episode, we're joined by Roman's Head of Ecommerce, Ian Johnson, and the Head of Product from their ecommerce technology partner, Remarkable Commerce.&nbsp;</p>
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Episode 88: Ecommerce Trading & Merchandising with Boden's Digital Trading Manager
<p>In this episode we discuss ecommerce trading &amp; merchandising challenges, strategy, tactics and technology with Kat Richardson, Boden's Digital Trading Manager. Kat has a wealth of ecommerce trading experience in Fashion &amp; Jewellery and shares her insights on how to handle trading for large product catalogues, campaign planning &amp; execution, the impact COVID has had on trading teams and how Boden uses AI/ML tools to drive product merchandising.&nbsp;</p>
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Episode 87: The Pros, Cons & Challenges of Headless Commerce - with Tom&Co
<p>Everyone seems obsessed by headless commerce Acronyms like PWA and SPA are common but we often find the non-tech audience doesn’t fully understand the implications, or know what impact this approach to the frontend can have on site speed and performance. In this episode we speak to an expert who has helped many retailers through the transition to headless commerce. Tom McCaul is the founder and CEO at leading Magento agency Tom&amp;Co, who have built B2C and B2B ecommerce sites for brands including Agent Provocateur, Oliver Bonas, RHS and Topps Tiles.</p>
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Episode 86: Building Out Scalable BI / Reporting for Brands with Candice Ren
<p>In our 86th episode, Candice Ren from 173tech joined us to talk about building out BI functions and business reporting systems for brand teams. In this episode we talk about when this is needed, the people required to build out this function, some of the benefits of building out bespoke solutions and much more.</p>
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Episode 85: How To Build A Successful Business On Amazon: interview with an ex-seller who made more than $10 million sales
<p>Amazon doesn’t really need an introduction; if you’ve not heard of them not sure this podcast is for you!</p> <p>2020 was the best year for e-commerce marketplaces in over a decade. Amazon marketplace sold an estimated $295 billion worth of products, increasing their sales by $95 billion, up from $200 billion in 2019. Attracted by that, nearly $1 billion in fresh capital was committed to firms looking to acquire Amazon sellers and brands.</p> <p>Today we’re exploring what makes a brand successful on Amazon and common pitfalls to avoid. We’re joined by Jon Elder, an ex-seller who grew his own multi million $$$ businesses on Amazon from the ground up &amp; now advises other businesses on how to achieve success.</p>
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Episode 84: Ecommerce in China: Local Market Insights from the Experts At Hylink
<p>In 2020, the retail ecommerce sales value in China amounted to <strong>around $2.3 trillion</strong>, up from 1.8 trillion the previous year. This year, for the first time anywhere, the majority of retail sales for the entire country will transact online. This revenue opportunity continues to lure retailers around the world, looking to tap into the fast-paced growth.</p> <p>However, selling online in China raises unique challenges. In this podcast we get the inside view from local market experts, Hylink. Ying Tiun, Digital Director, gives advice on selling via marketplaces like TMall, dealing with firewalls, tapping into social and live commerce and much more. &nbsp;As China's influence on ecommerce grows, this episode is essential listening.</p>
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Episode 83: Using Data Science & AI to Improve Product Discoverability, with Coveo's Head of Product
<p>Artificial Intelligence (AI) is revolutionizing ecommerce for small and big businesses. AI is being used by various ecommerce companies to get a &nbsp;better understanding of their customers. It is also being used to improve the online customer experience</p> <p>For episode #83, we speak to the data science team at Coveo. Coveo is an &nbsp;ecommerce vendor providing self-optimising AI that learns from every &nbsp;click and query. We discuss the role AI plays in a leading technology company and how it is benefiting merchants.</p>
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Episode 82: Unified Commerce: What Are The Ecommerce Benefits? with Spryker
<p>Technology constantly evolves and there’s a lot of talk in the industry about modern architecture vs. monolithic systems, with a trend towards unified commerce based upon flexible system design using APIs, microservices and cloud-based technology.</p> <p>On today’s episode we're providing practical insights to help people not only understand the terminology but grasp the practical applications &amp; benefits for ecommerce. Our focus is on microservices and packaged business capabilities, which are essentially compilations of services to deliver business functionality. We're joined by Boris Lokschin, CEO of Spryker, &amp; Michael Vax, Founder of Commerce is Digital consultancy, who have supported a wide range of Clients through their unified commerce journey.<br> <br> </p>
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Episode 81: B2B Ecommerce & CRM with OroCommerce
<p>For our 81st episode, we're joined by Chris Raven, UK Channel Manager for <a href="https://oroinc.com/" rel="noreferrer noopener" target="_blank">Oro Commerce</a> to talk about B2B commerce platforms and features. We talk to Chris about the rapid growth of B2B commerce, what this means for vendors like Oro and how merchants are using and customising the platform.</p>
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Episode 80: Ecommerce Growth Fuelled by a Superbowl Ad with Death Wish Coffee's Director of Ecommerce
<p>In our 80th episode, we're joined by Will Critcher, Director of Ecommerce for Death Wish Coffee. Will talks to us about the rapid growth of the Death Wish brand, the role of subscriptions in their business, their technology stack and the role Shopify has played for them. He also shares insights on the upcoming rebranding.</p>
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Episode 79: Improving Your Omnichannel Customer Experience, with David Williams & Graham Broomfield
<p>Retail has taken a battering through the pandemic but omnichannel remains as important as ever to ecommerce; for example in the US Curbside Pickup grew by more than 300% in 2020. What drives results? What do customers really want? What are the common issues omnichannel businesses need to understand?&nbsp;</p> <p>For our 79th episode, we’re talking to two highly experienced omnichannel ecommerce directors who have a wealth of practical learning from a wide range of leading brands including Aspinal, Ugg, LK Bennett and Crew Clothing. David Williams, Director at DHW Digital, and Graham Broomfield, Chief Omnichannel Officer at Neve Jewels Group, share insights on a wide range of topics including people, process and technology.</p>
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Episode 78: Quiz Clothing on 10 Years of Ecommerce Growth with Aurora Commerce
<p>In our 78th episode, we're joined by Haroun Saleemi (Head of Ecommerce at Quiz Clothing) and Thomas Cahalan (Founder of Aurora) to talk about how high-volume fashion brand Quiz Clothing has used with the Aurora ecommerce platform to drive growth and to explore the reasons why they remain committed to the fast-growing platform.</p>
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Episode 77: Navigating GDPR & Online Privacy with Karima Noren, Co-founder of The Privacy Compliance Hub
<p>In our 77th episode, James is joined by GDPR &amp; privacy expert, Karima Noren, co-founder of the Privacy Compliance Hub. James and Karima discuss a wide range of GDPR and privacy-related topics, including the fundamentals of being compliant, what good looks like in key areas like cookie consent, creating change in large businesses, how GDPR is changing and ensuring on-going compliance.&nbsp;</p>
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Episode 76: Learnings Moving from a Custom-Built Platform to a Leading Ecommerce Vendor, with Matt Curry from Graham & Green
<p>In our 76th episode, we're joined by Matt Curry, who is the former Head of Ecommerce at Love Honey and now the Ecommerce Manager at Graham &amp; Green. We ask Matt a host of questions focused on how he's found the shift from working with a custom-built platform in his previous role to working with Magento Commerce at Graham &amp; Green.</p>
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Episode 75: Discussing The Latest PSD2 and SCA Updates with Adyen
<p>In our 75th episode, we're joined by previous guest, Fred Potter (from Adyen), who talks to us about the upcoming PSD2 and SCA changes and how retailers should be planning / allowing for it.</p>
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Episode 74: Practical Considerations for Google's Core Web Vitals Update
<p>In our 74th episode, we're joined by web performance expert Erwin Hoffman. Erwin talks to us in detail about Google's upcoming Core Web Vitals update, covering the likely severity of the update, how ecommerce teams should be reacting, platform-level considerations and much more.</p>
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Episode 73: Web Accessibility & Usability Advice For Ecommerce Sites, with the experts at RNIB
<h3>Lack of website accessibility isn’t just a problem for disabled people. It’s also damaging to ecommerce businesses that want to reach those customers.</h3> <p>Being accessible requires technical skills as it impacts coding as well as design. Not every business is equipped with these skills, so this episode is aimed at accelerating knowledge.</p> <p>Who better to talk to us about accessibility and provide advice and guidance for ecommerce teams than the experts at RNIB (Royal National Institute of Blind People). For this episode we're joined by Robin Spinks, Principal Manager for Digital Accessibility, and Lori Di Bon-Conyers, User Experience Evaluator.<br> <br> </p>
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Episode 72: Using AI to Improve On-Site Search and Product Merchandising - featuring the CEO of Attraqt
<p>The term AI is used freely but not always accurately. What’s the difference between ML and AI? How can AI measurably benefit ecommerce teams? There are lots of questions people want to answer.</p> <p>For our 72nd episode, we turn the spotlight on a market leading AI-driven search, merchandising and personalization platform, Attraqt. Mark Adams, CEO, and Nicolas Mathon, VP of Innovation, join us to explain Attraqt's product set and how retailers are using its AI capabilities.</p>
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Episode 71: DXPs and The Benefits of Unified Data for Ecommerce - featuring Bloomreach's Chief Strategy Officer
<p>Data is at the heart of ecommerce and ecommerce teams are increasingly looking to develop personalised shopping experiences. But personalisation is tricky given the fragmented user journey and proliferation of devices and channels. With disparate data sources, data unification is an important step to help retailers on the path to genuine personalisation, not just segmentation.</p> <p>Today we’re talking to Brian Walker, Chief Strategy Officer at Bloomreach. Their website boldly states that “Great Commerce Experiences Start with Product Discovery” and we agree - if you can’t find or be recommended a suitable product, then the wider customer experience becomes less impactful. We explore with Brian where the Bloomreach DXP fits in and how the platform enables ecommerce teams to improve product discovery.</p>
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Episode 70: Data integration & Lifecycle Marketing With Smart ESPs - featuring the Chief Experience Officer at Ometria
<p>For our 70th episode, we're joined by cofounder and Chief Customer Office of Ometria, James Dunford Wood. We discuss data integration of eCRM and lifecycle marketing strategies using smart ESPs for campaign automation. As a recognised market-leader, we wanted to explore how ecommerce teams can create and deliver incredible experiences across all customer touchpoints using Ometria's cross-channel marketing platform.</p>
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Episode 69: Using Digital Experience Analytics To Supercharge Your Content For Launch, with Contentsquare
<p>In our 69th episode, we're joined by James Fearne, Lead Customer Success Manager at Contentsquare. James explains the Contentsquare product, how their solution differs from others on the market and how ecommerce teams typically use Contentsquare to get insights into content performance and new opportunities.</p>
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Episode 68: Using A Headless CMS To Deliver Rich Content Experiences
<p>In our 68th episode, we're joined by James Brooke and John Williams, CEO and CTO from Amplience, who discuss how headless CMS solutions work and add value, common requirements for CMS solutions for different types of retailers and the broader role of a CMS for ecommerce businesses.</p>
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Episode 67: Why Customer Centric Businesses Are More Profitable with Martin Newman
<p>In our 67th episode, we're joined by a global thought leader in ecommerce and CX, Martin Newman. Martin talks to us about the importance of customer experience, where it should sit in a business and the perils of bad customer service with practical examples. He also explains his new CX platform Customer Service Action and where it fits in a retailer's customer service framework.</p>
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Episode 66: The Realities of Launching Your Own Ecommerce Store with Emma Bonar
<p>In our 66th episode, we're joined by experienced eCommerce professional Emma Bonar, who recently moved away from working for brands to starting her own business, 69b Boutique; a multi-channel fashion boutique based in London. We talk to Emma about the nuances between working for big brands and running her own business, the pros and cons of Shopify, the role of their physical store and much more.</p>
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Episode 65: Launching and Scaling a New Brand To £1m Revenue in Less Than 12 Months
<p>In our 65th episode, we're joined by Ash Young from Carmats.co.uk (also the MD of Evoluted), who talks to us about how he has grown his ecommerce side project to &gt; £1m turnover in just 12 months. Ash talks about key aspects such as scaling on Shopify, the move to Shopify Plus, key acquisition channels and much more. Get practical lessons from a business owner on what is behind this success story.</p>
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Episode 64: Defining, managing and implementing an ecommerce roadmap with Louis Adamou from Loaf.
<p>In our 64th episode, we interview the Ecommerce &amp; Technology Strategist at Loaf, Louis Adamou, on the challenges of owning the enterprise wide technology stack and the art of managing an ecommerce product roadmap.</p>
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Episode 63: SAP's Upscale Commerce SaaS Solution for SMEs
<p>For episode 63, we talked to Neil Howarth, Solution Director for SAP about their new SaaS commerce platform that's cloud-native and enables fast launch of ecommerce experiences. We discuss why SAP launched Upscale, what the tech stack looks like, how SAP is positioning the product in a crowded marketplace and an overview of some of the core features.</p>
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Episode 62: Heal's Magento 2 Replatforming Experience with Ecommerce Director, David Kohn
<p>In our 62nd episode, we're joined by Ecommerce &amp; Customer Director at Heal's, David Kohn. David talks to us about how they are approaching their Magento 2 implementation, key insights from the discovery process, the process of selecting third parties and their recent shift to focus on digital.</p>
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Episode 61: The Impact of Performance Monitoring On Your Ecommerce Bottom Line
<p>At your most business-critical times and under peak demand, digital channels need to cope with high volumes of traffic without fail. Many businesses don’t have the tech skills in-house to do detailed performance monitoring, or don’t have the bandwidth, which is why they turn to external specialists. So we reached out to the team at thinkTribe, who work with a wide variety of retailers including Boden, Cineworld, Dixons Carphone. In episode 61, we discuss what impact performance monitoring has on the bottom line and what the real cost of failure to test is.</p>
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Episode 60: Ecommerce Google Analytics Implementation Best Practice
<p>In our 60th episode, we're joined by Data and Analytics Specialist, Al Wightman, who talks us through how GA and GTM should be implemented on the average ecommerce site, best practices for leveraging events and custom dimensions, the new GA4 features and much more.</p>
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Episode 59: Maximising Revenue & Protecting Against Ecommerce Fraud
<p>In our 59th episode, we're joined by Chris Hemmings from Signifyd, who talks to us about the fundamentals of managing fraud risk, best practices at different levels, where and why a tool like Signifyd adds value to retailers, how Signifyd is helping brands to unlock more revenue and where the product is going in 2021.</p>
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Episode 58: Performance Optimisation, Measurement & Prioritisation with Yottaa
<p>In our 58th episode, we're joined by Bob and Richard from Yottaa, who talk to us about the importance of performance, balancing performance vs functionality, measuring performance improvement and also about how Yottaa works and where their gap is.</p>
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Episode 57: Improving Your Ecommerce Vendor Selection Process With Validify
<p>For our 57th episode, Paul and James discuss common challenges for ecommerce teams in terms of vendor selection when replatforming for ecommerce platforms and the wider ecosystem of 3rd parties you need to plugin in to your tech stack. We're joined by Fergal O’Mullane, CEO and Co-Founder at Validify, a vendor management platform that gives consumer brands the tools to source, evaluate and manage the procurement of technology solutions into their business.</p>
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Episode 56: A Look Back at Key Ecommerce Platform Changes & Trends from 2020
<p>In our 56th episode, Paul and James look back at some of the key changes made by the commonly used eCommerce &nbsp;platforms, including Shopify's recent subscriptions changes, BigCommerce's continued focus on headless, Shopware's move towards PWA and Episerver's acquisition of Optimizely.</p>
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Episode 55: The growth and next phase of development for Vue Storefront
<p>In our 55th episode, we're joined by Vue Storefront CEO Patrick Friday, who talks to us about the key benefits of PWA, how the platform has developed over time, moving up-market, the ecommerce platforms they're currently working with, their partner eco-system and much more.</p>
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Episode 54: eCommerce Technology, Tools & Tactics for Sales Cycles
<p>In our 54th episode, Paul and James talk about key tools and solutions for getting the most from key sales periods. We discuss a number of important areas including product recommendations, bundling, popups and overlays, basket abandonment campaigns and various other aspects of on-site trading.&nbsp;</p>
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Episode 53: Shopware 6 And The New PWA Framework
<p>In our 53rd episode, we're joined by Shopware's Developer Evangelist, Sander Mangel who talks to us about their new ecommerce platform version 6. Shopware launched v6 and the end of 2019 and it represented a complete re-architecture to an API-first platform. We talk to Sander about how the new version has evolved in 2020, which features have been migrated, how much progress has been made by the community in porting apps over to the new platform and getting under the hood of the new PWA.</p>
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Episode 52: Building Bulletproof Integrations Within Ecommerce
<p>In our 52nd episode, James and Paul are joined by Rita Mantler, who is the Technical Director and Founder of Telescopic. Rita answers a host of questions on how bespoke integrations should be approached, the benefits of bespoke vs off-the-shelf solutions for integrations, how to approach technical discovery, risk management and Rita's preferred tech stacks to work with.</p>
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Episode 51: Talking Shopify's recent API changes & all things subscription ecommerce with Recharge
<p>In our 51st episode, we're joined by Recharge's Head of Partnerships and Growth, Rob Barr, who talks to us about the impact of Shopify's recent API changes (allowing for subscriptions within the native checkout, amongst other things), the ever-changing requirements for subscriptions, Recharge's upcoming integrations with other platforms, the Recharge 2021 roadmap and much more.</p>
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Episode 50: On-Site Search Management, Third Parties & Best Practices
<p>In our 50th episode, Paul and James discuss the importance of on-site search in eCommerce, how search should be managed internally, the benefits of using a third-party solution, the different native platform capabilities, core feature requirements for third parties and much more.&nbsp;</p>
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Episode 49: The Role of a Customer Engagement Platform With Emarsys
<p>In our 49th episode, James and Paul are joined by Zach Hemmant-Low (Sales Director at Emarsys) to talk about the increasing need for a broader CRM / customer engagement platform in eCommerce. We ask a number of questions about the Emarsys platform, core requirements for systems today, extending the platform via APIs, integrations and the growing importance of personalisation at different levels.</p>
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Episode 48: Ecommerce Pricing Management with Prisync
<p>In this episode Paul &amp; James interview Burc Tanir, CEO &amp; Founder of Prisync, about how they're helping ecommerce businesses to manage product pricing more effectively.</p> <p>Pricing strategy is fundamental to any ecommerce business and having the right tools in place to enable price management is a competitive necessity. Reacting to market changes for some brands can be the difference between success and failure, especially when selling a commodity product, for example an ecommerce store that’s a reseller of 3rd party brands such as electrical goods.</p> <p>Managing price with a flat price file structure is time consuming and manually intensive. That’s why lots of organisations have invested in automation technology.&nbsp;</p>
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Episode 47: BigCommerce Q&A with Jim Herbert - Recent Growth, Complex Projects & 2021 Roadmap
<p>In our 47th episode, Paul and James are joined by BigCommerce General Manager (Europe), Jim Herbert, who talks us through the platform's recent growth in Europe, their shift towards headless projects, some of the larger and more complex projects that are being worked on, key items on the roadmap for 2021 and new features that've been released over the last 12 months.&nbsp;</p>
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Episode 46: Planning for Peak Trading & Black Friday Weekend
<p>In our 46th episode, Paul and James cover the important and topical subject of peak planning - with discussion points including technical planning / provisioning, merchandising best practices, common issues and points of failure, forecasting demand and various ideas for effective trading.</p>
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Episode 45: Omni-Channel Personalisation with Murat Soysal of Segmentify
<p>In our 45th episode, Paul and James sit down with Murat Soysal (Co-Founder of Segmentify) to talk about the importance of personalisation in eCommerce, how the Segmentify product has evolved to stand-out in a relatively saturated market, the role of their search product, reporting and much more.</p>
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Episode 44: International SEO for Replatforming Projects with Aleyda Solis
<p>In our 44th episode, James and Paul are joined by world-renowned international SEO expert, Aleyda Solis. Aleyda answers questions on a host of topics, including localisation strategies for ecommerce, hreflang best practices for ecommerce, handling ecommerce edge cases with hreflang, different approaches to GEO-IP redirects and much more.</p>
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Episode 43: Working With Multiple eCommerce Platforms: Insights from an Agency MD
<p>In our 43rd episode, we're joined by Mark Slocock, Managing Director of GPMD, a multi-platform eCommerce agency. Mark answers questions from Paul and James on working with different platforms, GPMD's initial transition from Magento-only to working with Shopware, the difference for developers between the open-source platforms and the SaaS platforms, their recent adoption of PWA and lots more.</p>
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Episode 42: Preparing Leadership Teams for Large Replatforming Projects
<p>In our 42nd episode, Paul and James are joined by highly experienced eCommerce director and Non-Executive Director, Gabrielle Hase, who has led and been a key stakeholder in a number of large replatforming projects. Gabrielle, who is the CEO of Soleberry (her consultancy), draws on her experience to provide recommendations on how to get leadership teams bought into replatforming projects, setting expectations for key areas, managing stakeholders, key roles and lots more.</p>
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Episode 41: Exploring Unified Commerce with Proximis
<p>In our 41st episode, James goes solo to talk with Eric and Anais from French commerce platform, Proximis. James delves into key features of Proximis, the need for a unified commerce platform, key order management challenges, how Proximis can solve complex challenges around mixed basket &amp; split shipment etc and much more.</p>
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Episode 40: How to Run an Effective RfP Process with Mark Pinkerton
<p>In our 40th re:platform episode, we're joined by seasoned eCommerce pro, Mark Pinkerton (Co-Founder of Prospero Commerce), who talks to us about the pros and cons of running an RfP, best practices for how an RfP should be approached, how to get the most out of product demos and getting buy-in from various different stakeholders.</p>
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Episode 39: Discussing Episerver's Experimentation Strategy with CEO Alex Atzberger
<p>In our 39th episode, we talk to Episerver CEO Alex Atzberger about their recent acquisition of Optimizely, the product in general, where Episerver sits in the market and lots more!</p>
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Episode 38: Introductory Look At The Shopit Ecommerce Platform
<p>In our 38th episode, Paul and James talk with Shopit Founder Adam Pritchard - covering the core platform, PIM &amp; merchandising, multi-store &amp; international, pricing models and then how the platform differs from some key competitors.&nbsp;</p>
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Episode 37: Pre-Launch Prioritisation & Planning
<p>In our 37th episode, Paul and James talk about how the last 48 hours of a replatforming project should be approached, things to look out for, things that can go wrong and then what can and can't be moved to post-launch / prioritised.</p>
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Episode 36: Enterprise Replatforming SEO with Carl Hendy
<p>In our 36th episode, we're joined by Carl Hendy (Director at Reddico), who is highly experienced in large-scale replatforming projects from an SEO perspective. Some of the topics we cover include project planning for a large migration, where things can go wrong, getting buy-in from key stakeholders, managing and quantifying risk and key tools to help projects.</p>
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Episode 35: Shipping Management & Best Practices with Quentin Montalto from ShipperHQ
<p>In our 35th episode, we're joined by Quentin Montalto, who is the COO at ShipperHQ. We ask Quentin a host of questions about ShipperHQ's growth, how ShipperHQ is able to facilitate complex shipping logic, best practices for shipping comms, live rates vs table rates, displaying multi-origin shipping comms, ShipperHQ's roadmap and much more.</p>
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Episode 34: Approaching Testing and UAT when Replatforming
<p>In our 34th episode, Paul and James discuss how testing should be approached and resourced at different levels of a replatforming project. This episode covers who should be testing, when testing should start, what should be tested when, test environments, what should be covered in test scripts, how third parties can be tested etc.</p>
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Episode 33: Discussing the Centra eCommerce Platform with CEO Martin Jensen
<p>In our 33rd episode, Paul and James welcome Martin from eCommerce platform Centra, which was founded in 2016 in Stockholm, Sweden. In this episode, we cover the core capabilities of the platform, key differentiators from the competition, the market fit, the headless approach &amp; common technology stacks, wholesale and more!</p>
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Episode 32: International Payments & Shopify Multi-Currency with Reach Payments
<p>In our latest episode, we're joined by Matthew from Reach Payments, who talks us through the product and how it solves a number of key issues with international payments, particularly with Shopify (with advanced multi-currency and lots of international payment options).</p>
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Episode 31: eCommerce Checkout UX - Getting the Essentials Right
<p>In our 31st episode, Paul and James discuss their views on checkout user experience, covering key considerations like payments, shipping comms, overall design, process &amp; flow, fields, international areas and various other aspects!</p>
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Episode 30: Approaching UX Going Into A Replatforming Project
<p>This is the first in a mini-series focused on UX. In this episode, Paul and James discuss approaching the area of UX when planning a replatforming project, as well as various UX considerations around core areas of eCommerce.</p>
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Episode 29: Content Migration Planning when Replatforming
<p>In this week’s episode, Paul and James discuss how content migration should be approached, the common challenges, planning and how things should be approached by development agencies.</p>
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Episode 28: Understanding WooCommerce with Kim Leary and Luke Carthy
<p>In our 28th episode we're exploring the WooCommerce platform to find out where it fits in the market. We're joined by Luke Carthy, a highly experienced Ecommerce Growth Consultant and Kimberley-Jane Leary, CEO of Birmingham-based Squibble Web Design and Chair Birmingham Tech Week.</p>
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Episode 27: Talking Ecommerce APIs with commercetools
<p>In our 27th episode, we're joined by Brad and Martin from commercetools, who answer a host of questions about the commercetools platform, their eco-system, the benefits of using an API first platform and much more!</p>
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Episode 26: Questions to Ask When Selecting an Ecommerce Payment Provider with Checkout.com
<p>In our 26th episode, we're joined by Matt Barral and Hannah Rowlatt from Checkout.com to discuss all things payments and what needs to be asked when selecting a new provider. Topics covered include managing disputes, handling international payments &amp; multi-currency, integrating with different systems, PCI requirements and much more!</p>
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Episode 25: Ecommerce Content Management & Page Building with Shogun CMS
<p>In our 25th episode, Paul and James are joined by Finbarr Taylor, who is the CEO of eCommerce CMS and page building vendor, Shogun. We talk to Finbarr about best practices in managing content, the gaps in CMS with mainstream platforms, how Shogun works with these platforms, Shogun's brand new 'Front-end' headless CMS solution and lots more.</p>
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Episode 24: Email Marketing and CRM Best Practise with Gavin Laugenie
<p>In this episode, we’re joined by Gavin Laugenie from <a href="https://dotdigital.com/">DotDigital</a>, a highly experienced digital marketer who talks to us about various CRM and email marketing topics, including best practice for marketing opt-in, customer data migration, broader CRM / ESP integrations and email marketing automation.&nbsp;</p>
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Episode 23: Enterprise eCommerce Site Search with Klevu
<p>In our 23rd episode, we're joined by Nilay Oza and Niraj Aswani who are founders of eCommerce search company, Klevu. We talk to Nilay and Niraj about the principles of semantic search and who it's relevant for, best practices for optimisation / merchandising, image search, Klevu's roadmap and lots more!</p>
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Episode 22: Defining and Managing MVP Scope when Replatforming
<p>In our 22nd episode, Paul and James discuss when an MVP is needed in replatforming projects, how the scope (and any change) should be managed, the types of items / features that can generally be de-prioritised and lots more.</p>
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Episode 21: Interview with COVID-19 Initiative Help Your Hood
<p>In our 21st episode, we're joined by Sejal Parekh who talks to us about her new initiative (started with her husband, Kevin Maguire), called Help Your Hood. Help Your Hood is designed to drive awareness around local businesses and encourage users to buy gift cards online, helping to provide much-needed financial support whilst they're unable to trade.</p>
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Episode 20: Managing a large-scale replatforming project with Andrew Chart from Andertons
<p>In our 20th episode, we're joined by Andrew Chart, the Head of eCommerce at Andertons Music Co. Andrew kindly agreed to talk to us about their large-scale move to IBM from a bespoke platform - we discuss the selection process, why IBM was chosen, how Andrew's team managed the project, the highs and lows and lots more.</p>
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Episode 19: eCommerce Personalisation Tactics & Strategies with NOSTO
<p>In our 19th episode, we’re joined by James White (UK General Manager) and Valter Andersson (Product Manager) from NOSTO, who talk to us about a wide range of eCommerce personalisation topics and also NOSTO itself.</p>
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Episode 18: Paid Media Best Practices for Platform Migration with Scott Wright
<p>In our 18th episode, we're joined by Scott Wright (Paul's colleague at Vervaunt) to talk about best practices for paid media when moving eCommerce platform. We cover general involvement &amp; timings for paid media representatives, core considerations around data feeds, tracking and site structure, web analytics and more!</p>
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Episode 17: An Introduction to PIM Systems and The Benefits when Replatforming
<p>In our 17th episode we're joined by James and Tim from Akeneo, who talk us through how a PIM system can benefit replatforming projects, the general value that can be added for eCommerce teams, the core problems PIM systems can solve, some of Akeneo's key features and much more.</p>
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Episode 16: Project Management Essentials for Ecommerce Teams
<p>In our 16th episode, James shares 10 project management essentials that all eCommerce teams should bear in mind when managing their replatforming project. Based on experience from many replatforming projects, this advice will help ecommerce teams plan sensibly and improve internal control for project delivery.</p>
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Episode 15: Managing Integrations when Replatforming, with Neill Holland
<p>In our 15th episode, we're joined by Neill Holland (currently working as a Solution Architect for Burberry), who talks about all things business systems integrations (in the context of replatforming) - covering topics such as planning, the concept of an MVP, managing stakeholders and much more!</p>
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Episode 14: How To Select The Right Ecommerce Platform for your Business
<p>In our 14th Re:platform episode, we discuss why it’s important to select the right ecommerce platform and the potential risks of getting it wrong, amongst other things. This episode is designed to cover the general process retailers should follow to better understand the platforms and what they should be looking to know before they start talking to providers.</p>
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Episode 13: Shopify Plus Interview with Piers Thorogood from WeMakeWebsites
<p>In our 13th episode, Paul is joined by Piers Thorogood to talk about Shopify Plus at scale, managing international Shopify builds, new features likely to be introduced at Unite 2020, headless Shopify and various other things!</p>
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Episode 12: Web Performance Optimisation with Stuart McMillan
<p>In our 12th episode, we're joined by Stuart McMillan, who is the Head of Multi-Channel at Tiso Group and the former Head of eCommerce at Schuh. Stuart talks us through the importance of performance optimisation, general best practices to follow, how performance can be measured, creating an optimisation culture and much more.</p>
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Episode 10: Episerver DXP Platform Interview with Joey Moore
<p>In our 10th episode we were joined by Episerver's Brand and Product&nbsp;Evangelist, Joey Moore, to explore Episerver's core capabilities, how their recent acquisition of content personalisation engine Idio is driving the personalisation agenda and their roadmap going into 2020.</p>
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Episode 11: Understanding Total Cost of Ownership (TCO) for Ecommerce Platforms
<p>In our 11th episode, Paul and James discuss the importance of TCO cost model planning, how it should be used, the stakeholders that should be part of assessing your TCO, the costs that should be included and the pitfalls and nuances when assessing different platforms and technologies.</p>
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Episode 9: Discussing the new Shopware Version 6 with Dominic Klein
<p>In our 9th episode, we were joined by Shopware's Dominic Klein to talk about their new version 6 release. This re-architected version of the platform features a host of major changes to core features as well as the introduction of a new API-first approach. We discuss these changes, the migration path, further upcoming features and how they plan to continue to develop the platform into 2020 and beyond.</p>
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Episode 8; Workarea Ecommerce Platform Interview
<p>In episode 8 we're joined by Ben and Bill from Workarea, a rapidly growing eCommerce platform who recently announced an open-source solution. We talk about the open-sourcing of the core product, new features and their roadmap going into 2020.</p>
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Episode 7: VTEX eCommerce Platform Interview
<p>In our 7th episode, Paul is joined by Rafael and Jade from VTEX - an eCommerce platform provider currently working on entering the UK market, having recently raised $140m of investment, led by SoftBank.</p>
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Episode 6: Ten Tips for Effective Requirements Capture
<p>In the sixth episode of Re:platform we focus on a key process for replatforming projects: capturing business requirements. It's critical you have a clear process for understanding the high-level business requirements that will drive your platform evaluation. In this podcast, James talks you through 10 tips for managing stakeholders effectively to deliver a successful outcome, based on experience from working with a wide range of Client teams.</p>
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Episode 5: PSD2 and SCA Compliance Lessons from Payments Specialist Adyen
<p>In the fifth episode of re:platform we're joined by Fred Potter from leading payment company, Adyen. Fred answers our questions on all things PSD2 and SCA, along with the impacts and planning considerations for retailers.</p>
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Episode 4: Magento Commerce vs Open Source - Suitability, Feature Gaps & More
<p>Welcome to the fourth episode of Re:platform, where we compare Magento Commerce with Magento Open Source. We'll discuss the suitability of both versions for enterprise projects, key feature gaps, examples of large retailers using the open source version, rough license costs and much more.&nbsp;</p>
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Episode 3 - What’s The Best eCommerce Platform?
<p>In this episode, James Gurd goes solo (with Paul away on holiday) and discusses how eCommerce platform assessment should be approached and the key areas that need to be reviewed.</p>
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Episode 2: Replatforming SEO Best Practice with Gerry White, from Just Eat
<p>In this episode, Paul and James interview Gerry White, a highly experienced technical SEO professional currently running the SEO team at Justeat.com. The episode is focused on approaching replatforming projects as an SEO, common issues, getting internal buy-in and much more. Thanks Gerry for joining us!</p>
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Episode 1: Understanding Common Replatforming Issues & Risks
<p>Welcome to the first full episode from the Re:platform podcast series - by eCommerce consultants James Gurd and Paul Rogers. This episode is focused on common issues and risks when replatforming and how they can be countered.&nbsp;</p>
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Introducing the Re:platform ecommerce podcast with Paul Rogers and James Gurd
<p>Welcome to the only ecommerce podcast dedicated to CX and ecommerce technology. We introduce ourselves (Paul and James), the concept for the Re:platform podcast and explain what you'll get from our weekly episodes.</p>
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