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Podcast about customer service/ customer experience

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Podcast Episode's:
Get Your Call Center Out of the Basement! - Frank Reactions
<p>Stop Thinking of Your Call Center as a Cost Center Today&#8217;s podcast guest, Blake Morgan, started as a conference organizer in the call center world, so it&#8217;s hardly surprising that her views on customer experience dig into the call center. &#8230;<a href="http://frankonlinemarketing.com/111-call-center-out-of-basement/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/111-call-center-out-of-basement/">Get Your Call Center Out of the Basement!</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


Web Accessibility Isn’t Just a “Nice to Have” - Frank Reactions
<p>Web Accessibility Helps Everyone One in five Americans self-identify as having a disability, and with the aging of the population, that number keeps on growing. On top of that, there are the masses of people in their 40s and beyond &#8230;<a href="http://frankonlinemarketing.com/web-accessibility-isnt-just-nice-to-have/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/web-accessibility-isnt-just-nice-to-have/">Web Accessibility Isn’t Just a “Nice to Have”</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


Are Car Dealers Next To Be Disrupted by Amazon? - Frank Reactions
<p>The last time I bought a car we had a very specific requirement. The vehicle had to be big enough that we could fit two bicycles inside. We&#8217;d destroyed too many bikes by forgetting they were on the rooftop carrier, &#8230;<a href="http://frankonlinemarketing.com/car-dealers-next-disrupted-amazon/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/car-dealers-next-disrupted-amazon/">Are Car Dealers Next To Be Disrupted by Amazon?</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


Get a Pedicure While Your Car is Being Serviced? How One Lexus Dealership Grows Through Over-The Top Customer Service - Frank Reactions
<p>Fresh Thinking at This Lexus Dealership Leads to Growth &#38; Incredible Customer Loyalty Bruce Kirkland had no background in the auto industry when he was talked into setting up a Lexus dealership. Thirteen years later, Lexus of Edmonton West is &#8230;<a href="http://frankonlinemarketing.com/lexus-edmonton-car-service-over-the-top-customer-service/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/lexus-edmonton-car-service-over-the-top-customer-service/">Get a Pedicure While Your Car is Being Serviced? How One Lexus Dealership Grows Through Over-The Top Customer Service</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


If You Run a Retail Store, You’d Better Listen to This. Life As You’ve Known It Is Over. - Frank Reactions
<p>Why Should Anyone Come to Your Retail Store? (This is Part 2 of my interview with Retail Prophet, Doug Stephens. Listen to Part 1 here.) It&#8217;s tempting to believe that because e-commerce still only represents a small fraction of retail &#8230;<a href="http://frankonlinemarketing.com/108-retail-store-life-over/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/108-retail-store-life-over/">If You Run a Retail Store, You&#8217;d Better Listen to This. Life As You&#8217;ve Known It Is Over.</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


The Advertising Industry is Doomed, says Retail Expert Doug Stephens - Frank Reactions
<p>The Advertising Industry Won&#8217;t Be Useful Anymore In his provocative new book, Reengineering Retail, expert Doug Stephens argues that the whole point of advertising was to drive people to stores and then help them remember specific brands once they got &#8230;<a href="http://frankonlinemarketing.com/advertising-industry-doomed-doug-stephens/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/advertising-industry-doomed-doug-stephens/">The Advertising Industry is Doomed, says Retail Expert Doug Stephens</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


THIS is More Important Than Your Customers! - Frank Reactions
<p>How Can Anything Be More Important Than Customers? Hey, I&#8217;m all about customer focus and delivering consistently great customer experience. The whole point of the blog and podcast is to help you do that. But according to today&#8217;s Frank Reactions &#8230;<a href="http://frankonlinemarketing.com/106-employee-experience-polovick/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/106-employee-experience-polovick/">THIS is More Important Than Your Customers!</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


How Do You Build Internal Support for Your Ideas? - Frank Reactions
<p>These clips were from a talk I gave to the Marketing Research &#38; Intelligence Association&#8217;s annual conference recently. The overall talk was about the value of market research and how to get the support and funding needed to do it. &#8230;<a href="http://frankonlinemarketing.com/build-internal-support-ideas/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/build-internal-support-ideas/">How Do You Build Internal Support for Your Ideas?</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


How to Get Your Team Ready to Rev Up Customer Experience - Frank Reactions
<p>Two Takes on Staff &#38; Customer Experience Improvement There&#8217;s nothing like a real holiday, disconnected from the Internet, to get you revved up and refreshed. I&#8217;ll tell you more about mine at the end, but first let me tell you &#8230;<a href="http://frankonlinemarketing.com/team-ready-for-customer-experience/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/team-ready-for-customer-experience/">How to Get Your Team Ready to Rev Up Customer Experience</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


Customer’s AREN’T Always Right, Dammit! So What Can A Seller Do? - Frank Reactions
<p>This is a replay of one of our most popular episodes, first aired in April of 2016. If you missed it, have a listen; lots of good stuff in here! If you&#8217;ve ever worked in customer service, there&#8217;s a good &#8230;<a href="http://frankonlinemarketing.com/customers-arent-always-right-dammit-can/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/customers-arent-always-right-dammit-can/">Customer&#8217;s AREN&#8217;T Always Right, Dammit! So What Can A Seller Do?</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>



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