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Podcast about customer service/ customer experience

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Podcast Episode's:
Does Your Lawyer Make You Happy? - Frank Reactions
<p>You Don&#8217;t Call A Lawyer When You Are Happy It was 1988 and finding an apartment to rent in Toronto was tough. The vacancy rate was 0.1%. Rents were sky high, and landlords knew they could get away with a &#8230;<a href="http://frankonlinemarketing.com/115-lawyer-make-you-happy/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/115-lawyer-make-you-happy/">Does Your Lawyer Make You Happy?</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


Think the Government Doesn’t Care About Your Opinions? Wrong! - Frank Reactions
<p>Are Community Engagement Panels the Way of the Future? I think it is great that our government wants to engage with the community and holds consultation meetings before making major decisions, I really do. I care about my community. A &#8230;<a href="http://frankonlinemarketing.com/114-government-community-engagement-panel/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/114-government-community-engagement-panel/">Think the Government Doesn&#8217;t Care About Your Opinions? Wrong!</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


Here’s a Great Alternative for Corporate Gifts This Holiday Season - Frank Reactions
<p>Are you looking for a present that’s not the usual gift basket for your clients this Christmas? If you are, well written business books make awesome gifts! There are a ton of good business books out there. I&#8217;ve interviewed the &#8230;<a href="http://frankonlinemarketing.com/heres-great-alternative-corporate-gifts-holiday-season/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/heres-great-alternative-corporate-gifts-holiday-season/">Here&#8217;s a Great Alternative for Corporate Gifts This Holiday Season</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


Is Your Company Measuring the Wrong Things in its Customer Experience Program? - Frank Reactions
<p>Does Your Organization Have a Customer Experience Program? Thinking About It? In today&#8217;s interview, Steve Walden, author of the new book Customer Experience Management Rebooted, argues that too often our corporate obsession with metrics in customer experience programs leads us &#8230;<a href="http://frankonlinemarketing.com/measuring-wrong-things-customer-experience-program/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/measuring-wrong-things-customer-experience-program/">Is Your Company Measuring the Wrong Things in its Customer Experience Program?</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


Why Don’t People Care About Their Data Security? - Frank Reactions
<p>Humans are notorious for saying one thing but doing another. Data security is a case in point. A year ago I would have agreed with this stat from CGI (and other similar studies), showing that cybersecurity would become a differentiator &#8230;<a href="http://frankonlinemarketing.com/why-dont-people-care-about-data-security/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/why-dont-people-care-about-data-security/">Why Don&#8217;t People Care About Their Data Security?</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


Are You Making This All-Too-Common Marketing Mistake? Too Many Companies Have It All Wrong With Their Call to Action! - Frank Reactions
<p>Does a Commanding Call to Action Send Customers Running Away? We&#8217;ve all seen it. And heard it. Call Now! Buy Now! Like us on Facebook!  The ads order us to take action. But do we obey? Even worse: does that &#8230;<a href="http://frankonlinemarketing.com/making-common-marketing-mistake-many-companies-wrong-call-action/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/making-common-marketing-mistake-many-companies-wrong-call-action/">Are You Making This All-Too-Common Marketing Mistake? Too Many Companies Have It All Wrong With Their Call to Action!</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


Get Your Call Center Out of the Basement! - Frank Reactions
<p>Stop Thinking of Your Call Center as a Cost Center Today&#8217;s podcast guest, Blake Morgan, started as a conference organizer in the call center world, so it&#8217;s hardly surprising that her views on customer experience dig into the call center. &#8230;<a href="http://frankonlinemarketing.com/111-call-center-out-of-basement/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/111-call-center-out-of-basement/">Get Your Call Center Out of the Basement!</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


Web Accessibility Isn’t Just a “Nice to Have” - Frank Reactions
<p>Web Accessibility Helps Everyone One in five Americans self-identify as having a disability, and with the aging of the population, that number keeps on growing. On top of that, there are the masses of people in their 40s and beyond &#8230;<a href="http://frankonlinemarketing.com/web-accessibility-isnt-just-nice-to-have/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/web-accessibility-isnt-just-nice-to-have/">Web Accessibility Isn’t Just a “Nice to Have”</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


Are Car Dealers Next To Be Disrupted by Amazon? - Frank Reactions
<p>The last time I bought a car we had a very specific requirement. The vehicle had to be big enough that we could fit two bicycles inside. We&#8217;d destroyed too many bikes by forgetting they were on the rooftop carrier, &#8230;<a href="http://frankonlinemarketing.com/car-dealers-next-disrupted-amazon/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/car-dealers-next-disrupted-amazon/">Are Car Dealers Next To Be Disrupted by Amazon?</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>


Get a Pedicure While Your Car is Being Serviced? How One Lexus Dealership Grows Through Over-The Top Customer Service - Frank Reactions
<p>Fresh Thinking at This Lexus Dealership Leads to Growth &#38; Incredible Customer Loyalty Bruce Kirkland had no background in the auto industry when he was talked into setting up a Lexus dealership. Thirteen years later, Lexus of Edmonton West is &#8230;<a href="http://frankonlinemarketing.com/lexus-edmonton-car-service-over-the-top-customer-service/" class="more-link">Continue Reading &#8594;</a></p> <p>The post <a rel="nofollow" href="http://frankonlinemarketing.com/lexus-edmonton-car-service-over-the-top-customer-service/">Get a Pedicure While Your Car is Being Serviced? How One Lexus Dealership Grows Through Over-The Top Customer Service</a> appeared first on <a rel="nofollow" href="http://frankonlinemarketing.com">Frank Reactions</a>.</p>



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